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MANAGEMENT PSYCHOLOGY

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??????????????????. ???????????????????????????????????? ... ENERGIZING PEOPLE. ENABLING PEOPLE. CLASSICAL CONDITIONING. ????? ????????? 1. ???????????? ... – PowerPoint PPT presentation

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Title: MANAGEMENT PSYCHOLOGY


1
MANAGEMENT PSYCHOLOGY
2
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3
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4
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5
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6
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7
3 Hs for Management
  • Heart (Feel like a team)
  • Head (Think like a team)
  • Hand (Work like a team)

8
?????????????
  • ???????????????
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  • ????????????????
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9
?????????????????
  • ???????????? (Attractiveness)
  • ??????????????? (Credibility)
  • ????????????? (Expertise)
  • ???????????? (Respect)

10
Management is about doing the things right,
Leadership is about doing the right things.
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LEADERS DO
  1. ENVISIONING PEOPLE
  2. ENERGIZING PEOPLE
  3. ENABLING PEOPLE

12
CLASSICAL CONDITIONING
  • ????? ????????? 1

???????????? ?????
????????? 1
???????????? ????????? 2
13
???????????????
??? ??? 1
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?????????? ??? 2
14
????????????????????????????????
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??????? ?????? 2
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    ??????????????? (Exchange Theory)

16
??????????????????????????????????????????????????
?????????????????????????
  • ???????????????????????????????????
    ????????????????????????????????? (Rewards)
  • ??????????????????????????????????????
    ????????????????????????????????????????
    (Punishments)

17
??????????????????????????????? ????
??????????????????????????????????????
If they perform up to the standard, then they
will get their satisfied consequences.
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???????????????????????????
  • ????????????????? (Tangible rewards) ????
    ????????????????????? ???????????? ?????????????
    ???? ??? ???? ??????????????????? ???????
    ???????? ?????????
  • ???????????????????? (Intangible rewards) ????
    ???? ??????????? ???????????????????????????
    ???????????????????????????? ?????????????????????
    ???????????? ????????????????????????????????? ???

19
CATCH THEM BEING GOOD
?????????? ? ????????????
20
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    ?
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    ???????????????????????? ?????????????????????????
    ??????????????
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    ??????? ?
  • ???????????????? Intangibles ?????????? Tangibles
  • ??????????????????????????????????????

21
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22
???????????????????????????
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?????????????????????? ???????????????????????????
?????????????? (Self-perception)
??????????????????????????????????????????????????
???? (Social Labeling) ???????????????????????????
?????? (Self-image) ???? ????????????????????????
??????????????????? ??????????????????????????????
??????????????????? (Live up to social
expectations)
23
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    ???????????????? ? ?????????????
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24
Two types of Motivation Technique
1. Motivation toward something they want.
2. Motivation to be away from something they do
not want.
25
??????????
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26
BEHAVIOR MODEL
A O B C
A ??? ??????????? (Antecedents)
O ??? ??????????????????????????????
(Cognitive operation)
B ??? ??????????????? (Behavior)
C ??? ???????????????????????????????
(Consequences)
27
A (Antecedents) ?????????????????????????????????
?????? ???????????? ???????? ?? ???????
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?????? ?????????????????????? ??????????????? ???
O (Cognitive operation) ??????????????????????????
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B (Behavior) ???????????????????????????????????
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C (Consequences) ?????????????????????????????????
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29
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30
Paradigm of Leadership
  • Old paradigm
  • Industrial Age
  • Stability
  • Control
  • Competition
  • Things
  • Uniformity
  • New Paradigm
  • Information Age
  • Change
  • Empowerment
  • Collaboration
  • People and relationship
  • Diversity

31
???????????????????? (Feedback)
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32
???????????? ????????????????
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33
My Boss and I
When I take a long time, I am slow. When my boss
take a long time, he is thorough.
When I dont do it, I am lazy. When my boss
doesnt do it, he is too busy.
When I do something without being told, I am
trying to be smart. When my boss does the same,
that is initiative.
When I please my boss, I am apple-polishing. When
my boss please his boss, he is cooperative.
34
My boss and I (continued)
When I do good, my boss never remembers. When I
do wrong, he never forgets.
35
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36
The big names saying about rewards
Knowing that you do is important and appreciated
is the best reward. (John Ball)
Ive been reading literatures on psychology for
as far back 25 years, and everything Ive read
says incentives are an effective way to tap a
workers intrinsic motivation, his inherent
desire to do a job well. (Tom Peters)
Human needs to be recognized and rewarded for
special efforts. You dont even have to give
them much. What they want is the tangible proof
that you really care about the job they do. The
reward is really a symbol of that. (Tom Cash)
37
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38
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The End
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