FOCUS GROUP Enterprise Resource Planning

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FOCUS GROUPEnterprise Resource Planning

• Presented
• By
• Serene Chng
• Email chngsere_at_comp.nus.edu.sg

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Agenda

• Objectives of Using Focus Group
• Enterprise Resource Planning systems and Process
  Models
• Focus Group Workshop
• Data Analysis
• Findings
• Future Research
• Conclusion

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Objectives of Using Focus Group

• As a qualitative research method to gain
  different perspectives and insights from
  participants
• As an exploratory study for new research area and
  examining well-researched questions
• To learn about the use of focus group at the
  beginning of an IT or ERP project

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Enterprise Resource Planning (ERP)

• Definitions of ERP Systems
• Taxonomy of ERP Process Models
• Bancroft (1998) Model
• Markus and Tanis (1999) Model
• Ross (2000) Model
• Parr and Shanks (2000) Model
• Limitations of the current frameworks

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Focus Group Workshop

• 15th and 22nd September 2001
• 4 focus groups with a total of 30 participants
• Objectives of the Study
• Planning of ERP project
• Role of ERP systems in extended enterprises and
  e-business
• Transforming the organization

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ERP Process Model (Ross, 2000)
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Supply-Chain Network
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Anatomy of ERP System
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Data Analysis (Boyatzis, 1998)

• Stage 1
• Reducing raw information
• Identifying themes within sub sample
• Comparing themes across sub sample
• Creating the code
• Determine the reliability

• Stage 2
• Applying code to remaining raw information
• Determine validity
• Interpreting results

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Findings Most Common Themes

• Having minor modification in ERP systems
• Providing training for end-users
• Change management is necessary to reduce
  resistance to new organizational change
• The competitive advantage that ERP systems can
  give is not clearly evident in the 2000s era

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Findings (contd)

• ERP systems can integrate the business process in
  the entire value-chain
• ERP systems provide data visibility
• ERP systems increase efficiency
• Knowledge capture, storage and transfer in ERP
  systems and conflicts

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Findings7 New Categories

• ERP support versus governance
• Trend of collaborative supply chain
• Emerging trend of customer relationship
  management (CRM)
• ERP versus Electronic Data Interchange (EDI)
• ERP in E-commerce
• Information flow at intra and inter-organizational
  level
• ERP and business model

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Future Research

• Combination with other qualitative research
  method of secondary data analysis and open-ended
  interviews to increase validity in the findings
• Alternatively, combination with quantitative
  research method

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Conclusion

• Thematic analysis is not easy to use. However, an
  interpretive analysis of latent themes allows for
  the fullest of the context as a referent or basis
  for understanding the phenomenon (Boyatzis,
  1998).
• If youre not careful, the dream of information
  integration can turn into a nightmare
  (Davenport, 1998)