Connecticut eGov Strategy Development

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Connecticut eGov Strategy Development

• Agency Focus Sessions
• Nov 16-17, 2006

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Agenda

• Keynote Diane S. Wallace, CIO
• eGov Overview Suzanne Niedzielska
• Initiatives Roundtable Steve Casey
• Initiatives Inventory
• Relevance Assessment
• Solutions Roundtable Chuck Hoadley
• Envisioning ecommerce
• Steps on the way

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Background

• What is egov?
• Why is it important?
• How is Connecticut faring?
• Why are we here today?
• What are the opportunities?

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eGov Definitions

• Scope
• Leveraging Web to provide online public
  information, access to state services, and state
  revenue collection
• Participants
• Citizen to government (C2G/G2C)
• Government to government (G2G)
• Business to government (B2G/G2B)

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eGov - External
C2G
B2G
G2G
Internet
Connecticut
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eGov - Internal
Commission
Agency
Dept
Intranets
Connecticut
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eGov Benefits

• External
• More open and transparent government
• Easier access to public information and state
  services
• Higher levels of public service
• Easier to do business with
• Internal
• All the above across governmental entities
  resulting in a more efficient public sector
• Better return on taxpayer investment

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eGov Connecticut

• Digital States Survey
• 2006 CT ranks below top 25 (Top Ten lt84 0f 100)
• 2004 CT ranked below top 25
• Taubman Center for Public Policy
• 2006 CT ranks 27th (41.5 of 100 where 1 51.7)
• 2006 - CT cited for consistent template
• 2004 CT ranked 19th

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eGov Measures

• Digital States Survey
• Implementation and adoption of suite of
  self-service applications
• Overarching policy, collaboration, and digital
  platform capacity
• IT strategy
• Project mgmt throughout life cycle
• Overarching architecture
• Robust infrastructure
• Consolidation, with or without centralization
• Institutionalizing Innovation

People
Process
Technology
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eGov Leadership States

• 2004 Differentiators
• CIOs with cabinet level appointments
• CIOs with policy making authority
• Enterprise IT board for setting policy and
  overseeing projects from start to finish
• balanced structure -centralized vs
  decentralized

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eGov Leadership States

• What contributes to a balanced structure?
• Retaining internal control of core functions for
  maximal cost efficiencies
• Competent and credible service provider whose
  services are competitively priced and typically
  cost recoverable
• Balancing needs of the enterprise with those of
  agencies to act autonomously
• Combining public sector mission with private
  sector discipline

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DoIT eGov Focus Sessions

• Objectives
• Progress Connecticut eGov strategy development
• Develop common view of eGov opportunities
• Inventory Connecticut eGov initiatives
• Assess potential for common solutions