Performance Improvement Tools Create, Get and Share Them

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Performance Improvement ToolsCreate, Get and
Share Them

• Duke Rohe, BS, FHIMSS
• Performance Improvement Specialist
• M.D. Anderson Cancer Center

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How I Feel
How I Look
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What we would like to achieve in the next few
minutes ?

• Provide a better understanding of what a tool is
  and how it can be leveraged to make a difference
• Learn how to begin creating a sharing environment
• Learn how to become a tool geek that your
  organization cant do without
• Look at a variety of ready-to-use tools and see
  how they might apply in your area

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Purpose 4 creating a tool

• Accelerate learning
• Give a guide of predictability
• Provide a roadmap for similar territory
• Replicate knowledge efficiently from one
  application to another
• Eliminate the waste of reinventing knowledge and
  learning through error
• A good idea is good. A good idea times 50 is
  mighty good

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Why a presentation on Tools ?

• We have finite amount of resources and finite
  time to get better than the competition
• We can no longer afford to redo, waste effort,
  allow incomplete sharing
• We must leverage our strengths or we will drown
  in our weaknesses
• One digging with a shovel does more than a
  hundred with spoons

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Attributes a Sharing Environment

• To know is great, to share what is known is
  mighty
• Concept of knowledge management attempts to map
  knowledge throughout
• Access to tools is easy and intuitive
• Emphasis on sharing, growing knowledge
• Encourage, allow time, reward discovering and
  sharing new ways

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How to Dampen Knowledge Management (or Sharing)

• No attention, no time, no dice
• Make it old, hard to find, not transferable
• All take and no give
• Counterproductive incentives

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How 2 Begin

• Become the resident knowledge sharer in your
  organization
• Begin taking notes as if your were the CNN
  reporter for your organization.
• Look for the scaffolding behind your project work
  that would guide others
• Discover business models, cause and effects,
  organizational behavior as candidates

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How 2 Begin

• Look at the scaffolding behind how people think
  and act and fill in the missing pieces
• Gain a dissatisfaction with reinventing knowledge
  or having to create what has already been created
• Become the source for helpful tools and news
  around the organization
• Think in questions that lead people to the right
  action/answer

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How 2 Begin again

• Bridge the gap between the need-to-know
  need-to-share of communication
• Think of ways you can engage staff to continue
  resolving their own challenges
• Find ways to stimulate thinking to what might be
  overlooked
• Practice paranoia to get folks to surface those
  landmines that sink success

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How 2 Begin and again

• Read what works in other industry. Find the no
  duh-uh application that people discount or tend
  to overlook
• Itemize those things you wish you would have
  known or done different
• File these electronically by how it might be
  used, Communication, teams, project management
  for quick reference

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How 2 serve it up

• Think simplicity, bite size chunks,
  understandable by the little people
• Offer no more than they need to know, no less
  than what is needed to be successful
• Give folks a menu for the best results
• Make it fun, interesting. Not everything in
  healthcare has to hurt or be boring.
• Turn it upside down For worst results, do this.

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How 2 serve it up

• Limit it to one page is best.
• Categorize where possible, use font types to make
  it easy/interesting
• Spend time to groom it. Give me more time and
  Ill write you a shorter letter Mark Twain
• Put you name/department on it. a Duke original,
  contributed by Duke, modified by Duke, forgotten
  by Duke.

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How 2 spread it around

• Distribute via email. Weekly Reader to
  subscribers
• Offer it to periodicals, newsletters,
  professional journals, conferences
• Network it with your peers in other areas. It
  creates a favor-mentality on the other end

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How 2 spread it around

• Give it away internally. Got a need? Heres a
  tool.
• Put these filed tools out on a common server for
  all to access.
• Refresh periodically the users memory of whats
  out there
• The most valuable tool fills a need in a crisis
  and is given away for free.

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A test of the best

• The best tools have function over time and in
  various applications
• V B x U
• Value the benefit of the tool times its use
• (if it is free or very reasonable and available,
  its value will grow -- others will seek out its
  creator and that is worth a bundle)

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Reminder

• Honor your sources
• If you use their stuff, acknowledge them
• A tools best compliment
• Someone else improves on it or shares it with a
  peer.
• The worst tool is an ingenious one that is never
  created nor shared

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What Qualifies as a Tool ?

• If it can accelerate learning or success it
  qualifies
• Forms, bullet-format notes, new
  thought-provokers, proverbial wisdom.
• Icebreakers and debriefs, tests that lead you to
  your answer
• Questions that drive folks to their solutions,
  action item trackers
• Common sense revisited, notable quoteables, comic
  reliefs

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What Qualifies ?

• A guide or pattern for achieving results, doing
  things right and avoiding pitfalls
• List of how-tos, have-yous, do-dos, dont-dos
  and how-do-you-dos (checking to see if you are
  reading)
• Summary notes that will inspire and inform.
  Summary of books, conferences
• Step-by-step procedures, observations of causes
  and effects

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What Qualifies ?

• Concepts translated from one industry to the next
• New knowledge or thought-provoking abstracts
• Macro-rich spreadsheets and databases with
  multiple applications
• Checklists, visual examples
• Complex methodologies boiled down to their
  pertinent points

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What Qualifies ?

• Personal pieces that bring life to life, heart
  warmers, life expanders
• Little techniques that bring great results
• Summary of ideas that have worked elsewhere
• Lessons learned from a project, especially the
  never do this
• Samples, examples and starter fluid for an
  application

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Folders for EASY Access and HIGH use

• Benchmarking
• Communication
• Culture
• Innovation
• KnowledgeMgmt

• Process
• Project Mgmt
• Quality
• Service
• Teams
• Visual Control

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How 2 end

• The worst tool is an ingenious one that is never
  created nor shared.
• What you put into life is also a measure of what
  you get out of it. Dont cheat yourself.
• If you would like a set of around 800 electronic
  tools ready to modify, email Duke drohe_at_pdq.net

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Any Questions Out There?
For a set of 200 PI tools and 200 personal tools
email Duke Rohe drohe_at_pdq.net