Integrating Web applications

1
Driving e-government implementation

• Integrating Web applications
• Moving legacy transactions to a Web environment
• Setting goals and targets to measure progress
• Focus on content and services valued by the
  customer
• Implementing a framework "long-term"
• Building the architectural framework to support
  long term growth
• Providing privacy, security, and financial
  policies and infrastructures
• Focusing on ease of use and customer relationship
  management
• Leading the transformation
• Conducting a strategic assessment to identify top
  priorities
• Implementing a management system to drive and
  reinforce change
• Re-engineering high-impact cross-organization
  processes
• Establishing a supportive policy framework
• Creating new synergies
• Expanding to include schools, businesses,
  healthcare and other community interests
• Putting democracy to work online
• Involving stakeholders in the planning process

Departments
CIOs
Senior Executives
Community Leaders
2

• Programa Avanzado de Educación en Desarrollo de
  Software e-business

• Advanced Training Programs for e-Business
  Application Development
• Government leadership driving strategic skills
  development
• Partnership IBM and Venezuela
• E-Business Applications Development
• 35 courses, 10 modules, 800 hours
• 16,000 students over 5 yrs

3
Manitoba Better Systems Initiative

• Need
• Create a "single window access" through which all
  Manitoba citizens and businesses are able to
  transact their affairs with government
• Change Social Services from entitlement to
  outcome based system
• Promote increased equality of access and raise
  the level of satisfaction
• Approach
• Constituent-centric portal to multiple services,
  including cross-agency
• Build front end entitlement system and backend
  case management system to optimize results
• Impact
• Improved satisfaction
• Cost reduction
• Enhanced operational effectiveness
• Improved Outcomes in tracking Program
  effectiveness

http//direct.gov.mb.ca/
4
New York State Governor's Office of Regulatory
Reform

• Need
• Help businesses wishing to establish in the State
  or change purpose to better understand the
  regulatory environment
• Improve New York State's economic climate
• Approach
• Web-based dialogue which determines applicable
  permits and presents them
• custom permit package, single payment, track
  progress on-line
• Impact
• 1,100 permits from 36 state agencies
• training costs reduced 90 (6 months to 2 weeks)
• requests for permit assistance up 2X
• created 4,500 jobs in 2000

http//www.gorr.state.ny.us/gorr
5
Singapore TradeNet

• Need
• Facilitate trade, to give Singapore competitive
  advantage in the international trading scene
• Approach
• Leverage critical success factors
• Telecommunications infra-structure
• Automation of customs and trade agencies, ports
  and airports
• Agreement by all to streamline trade and adoption
  of system by trading firms
• Proven reliable system and good project
  management
• Government "will" to make it happen
• Impact
• Contributes to trade facilitation
• Contributes to Singapore's reputation as a
  leading example of e-government practice and
  implementation

• http//www.tradenet.gov.sg/info.html