Module 1 Overview

1
Module 1 Overview

• The Long Term Care Ombudsman Program

2
Ombudsman Philosophy
3
What is the Long Term Care Ombudsman Program?

• Residents Rights

4
Historical overview

• Nursing home care historical background
• Social security act of 1935-1965
• Growth of the nursing home industry
• Questions of quality of care
• President Nixons eight point initiative

5
Historical Overview

• LTCOP History
• The Ombudsman program and advocacy assistance
• The Ombudsman program under the Older Americans
  Act
• Summary
• LTCOP History in New York State
• Program Highlights
• Chronology of counties with established LTCOP
  programs

6
Role of the Ombudsman

• There can be no conflict of interest for a Long
  Term Care Ombudsman
• The role of Long Term Care Ombudsman is unique
• Confidentiality is the cornerstone of the
  Ombudsman program
• The Ombudsman volunteer maintains a professional
  attitude

7
Role of the Ombudsman

• The Ombudsman does not give information to the
  media or those in political office
• The Ombudsman is non-judgmental
• What does an Ombudsman do?

8
Responsibilities
9
Guardianship and Related Issues

• What Ombudsmen need to know about legal
  representatives
• Sources of information
• Staff training
• Record Access
• Code of Ethics