Electronic Commerce Software

1
Chapter 9

• Electronic Commerce Software

2
Electronic Commerce Software Basics

• Dependent on
• The expected size of the enterprise and its
  projected traffic and sales
• Budget
• Decide
• Your target commerce audience.
• Use a full-service ISP or host the electronic
  commerce site in-house.

3
Electronic Commerce Software Components

• 4 components
• Catalog display
• Shopping cart capabilities
• Transaction processing
• Tools
• to populate the store catalog
• to maintain the catalog
• to create and edit other site content

4
Catalog Display

• A small commerce site can have a simple catalog,
  which is a static listing of goods and services.
• Larger catalogs have photos of items,
  descriptions, and a search feature.
• For example, MP3.com is a large commerce site
  and Women in Music is a small site.

5
Shopping Cart

• Online forms were used for online shopping.
• A new way of online shopping is by using shopping
  carts.
• SalesCart is one company that makes this type of
  shopping cart software.

6
Forms-Based Method

7
Electronic Shopping Cart
8
Transaction Processing

• Transaction processing occurs when the shopper
  proceeds to the virtual checkout counter.
• Software needs to calculate price, volume
  discounts, sales tax, and shipping costs.
• Some electronic commerce software - provides
  connections to accounting software so that Web
  sales can be entered simultaneously - handled by
  a separate type of software called middleware
  eg. Of vendors include BEA Systems, Broadvision,
  Digital River, and IBM Tivoli Systems.

9
Electronic Commerce Tools

• Web hosts provide infrastructure, computer
  networks, routers, switches and high speed
  Intrenet connection for a monthly fee
• Inexpensive storefronts are offered by
  established portals, such as Yahoo!
• Advantage of Web host over self hosting
  reliabel server, reasonable costs, great
  functionality, full-time technical support

10
Questions

• Q. What are the four key components of electronic
  commerce software?
• Q. What does a shopping cart do?
• Q. What are the four types of Web hosting
  services?

11
Commerce Hosting Services

• The total cost of setting up your own in-house
  Web commerce site is expensive.
• Web hosting services allow businesses to start
  electronic commerce inexpensively.
• Web hosting services provide all the services
  that an ISP does.

12
Basic Electronic Commerce Software Packages

• Basic packages - free or low-cost electronic
  commerce software supplied by the Web host for
  building electronic commerce sites that will be
  kept on the hosts server.
• Services in this category usually cost less than
  a few hundred US dollars per month, and the
  software is available on the host site, allowing
  companies to immediately begin building and
  storing a storefront on the hosts server.

13
Basic Host Services

• Hosting services in this class offer adequate
  space for a Web store and for forms-based
  shopping
• Do not provide shopping carts.
• Do not include transaction-processing.
• Examples of hosts are BizLand.com and HyperMart.
• Customer purchase transactions are handled by
  e-mail in this host service.
• Too many banner advertisements.

14
Shared Mall-Style Hosting

• Shared hosting sites provide online stores with
  good services, good Web creation tools, and
  little or not banner advertising clutter.
• Charge a monthly fee, a setup fee, and charge a
  percentage for fixed amount for each customer
  transaction.
• Mall-style hosts provide shopping cart software
  or the ability to use another vendors shopping
  cart software.
• Mall-style hosting also offers transaction-process
  ing through one of a few merchant services.
• Allow customers to choose to purchase their goods
  and services with a credit card, electronic cash,
  or other form of payment.
• Examples of Web hosts - Bigstep, Yahoo! Store,
  FedEx eCommerce Builder, and eBay Stores.

15
Midrange Packages

• Midrange packages allow the merchant to have
  explicit control over merchandising choices, site
  layout, internal architecture, and remote and
  local management options.
• Midrange software - connectivity with database
  systems and the stores catalog information.
• Examples INTERSHOP enfinity, WebSphere, and
  Commerce Server 2000.

16
Solutions for Large Firms

• Enterprise-level commerce software e-business
  software.
• E-business software interacts with a wide variety
  of existing back office systems, including
  database, accounting, and ERP systems.
• An enterprise-scale solution requires
• a Domain Name Server (DNS)
• an SMTP system to handle e-mail
• an HTTP server
• an FTP server for upload and download
  capabilities
• a database server
• Examples of e-business systems - IBMs WebSphere
  Commerce Suite, Pro Edition, Netscapes Netscape
  CommerceXpert, Oracles iStore, Pandesic Web
  Business solution (Intel and SAP)

17
Typical Large e-Business System Architecture
18
Latihan

• Pilih mana-mana laman Web e-dagang tempatan
  lihat sama ada ianya mempunyai 4 komponen
  perisian e-dagang yang sepatutnya. Komen.