E-Government: Tips, Tools, and Best Practices

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E-GovernmentTips, Tools, and Best Practices
State Library and Archives of Florida August 11,
2009 Nancy Fredericks Pasco County Library
System nancyfredericks_at_pascolibraries.org
PCLS E-Government Logo
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E-Government Act of 2002
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E-Government Defined
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Steps you can take now

• 1. Extend computer usage time or dedicate
  computers for e-government use

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Steps you can take now

• 2. Limit e-government computers to specific sites
  or provide staff supervision

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3. Provide basic computer skills training

• Formal classes or self-directed
• Video tutorials

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Online tutorials

• Palm Beach County Mousercise -

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Online tutorials

• Goodwill Community Foundation Learnfree.com -

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Cheat Sheets/Guides
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4. Identify federal, state, and local
e-government Web sites for patrons to readily
access

• Bookmarks
• Websites
• Blogs

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Orange County Library System
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Pasco County Library System
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5. Offer e-government training to the public
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6. Provide a list of documents to bring when
completing online forms
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7. Relax library cell phone policies or have a
telephone patrons can use
http//www.floridamemory.com
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8. Provide business size cards for recording user
name and password
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9. Record e-gov statistics
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Types of Questions
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10. Provide a method for non-English speakers to
receive assistance
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11. Produce a list of answers to frequently asked
e-government questions
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12. Staff Training

• Social Worker Skills Contact your human resources
  department or your county/city social worker.
• Contact community agencies and ask them to come
  to the library and train staff.

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Partnerships for training and referrals
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Develop an e-government policy
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Recommendations

• Verbal and written disclaimers (especially as
  part of Internet user agreement click through
  on all library computers)
• Librarians should not help users fill out forms
  that require co-signatures
• e.g., Florida family court forms that require
  signature by person who helps user fill out form
  - that comes with a requirement to keep the forms
  for six years
• Librarians should not select forms for users
• help them use an index of forms, but selection is
  up to user (per Florida Bar Association
  Unauthorized Practice of Law Department)
• Librarians should not type in personal
  information, especially Social Security numbers
  and passwords

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Create a blog or del.icio.us page
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Create a blog or del.icio.us page
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Videos - Created by DCF for Partners
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Videos Created by Pasco County
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Videos - Created by Employ Florida
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Tools for You
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Tools for You
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Tools for You
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Tools for You
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Using taxonomy to organize e-government
information

• Taxonomy is the science of classification
  according to a pre-determined system, with the
  resulting catalog used to provide a conceptual
  framework for discussion, analysis, or
  information retrieval.
• Taxonomy developed based on e-government
  inquiries at Pasco County libraries

Education Employment Food Stamps Immigration Incar
ceration Medical Pasco Government Recreation Socia
l Security Tax Forms Unemployment Veterans
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For more information, please e-mail Nancy
Fredericks at nancyfredericks_at_pascolibraries.org

• The contents of this tutorial were developed
  under a Library Services and Technology Act grant
  from the Institute of Museum and Library
  Services, through the Department of State,
  Division of Library and Information Services.
  However, the contents do not necessarily
  represent the policy of the Department of State
  and you should not assume endorsement by the
  state or federal government.