INCIDENT AND EMERGENCY HANDLING

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INCIDENT AND EMERGENCY HANDLING

• THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT IN THE
  NETHERLANDS
• By ing. F.J. Jorna

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THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT IN THE
NETHERLANDS
Incident and Emergency Handling
Positioning Incident Management
Incident Management in The Netherlands
The Activity Chain for Incident Management
What is done so far
The Future of Incident Management
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Key partners
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands
ActivityChain

• Project bureau Incident Management
• Ministry of Traffic
• National Police Services

Done so far
The Future
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Project organization coordination
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands
ActivityChain
Done so far
The Future
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Organizations involved
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands
ActivityChain
Done so far
The Future
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Incident Management In The Netherlands
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning

• State of the art of Incident Emergency Handling
  (IEH) in The Netherlands

The Netherlands
ActivityChain
Done so far
The Future
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Location of The Netherlands
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands
ActivityChain
Done so far
The Future
Amsterdam
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Traffic flows on the freeway network
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Traffic intensity 2000 The Netherlands
Positioning
The Netherlands
Less than 10.000 10.000 till 20.000 20.000 till
40.000 40.000 till 60.000 60.000 till
100.000 100.000 or more
ActivityChain
Done so far
The Future
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Causes of delay
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands
Occurrence
ActivityChain
Done so far
2000
2001
2002
The Future
Road maintenance
5
5
4
and repair works
12
13
12
Incidents
81
80
79
Bottlenecks
3
2
3
Other
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The Activity Chain for Incident Management
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT

• Why Incident and Emergency Handling
• Goals
• The incident process
• What has been done
• Detection measures
• Access time measures
• Whats is achieved so far
• What can be achieved in near future

Positioning
The Netherlands
ActivityChain
Done so far
The Future
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Why Incident management
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT

• Time is money
• We like modern society,
• But .
• Society has its limits
• There is a backside
• We have to invest and consider consequences as
  long as
• Society depends on Economic growth and
  competition
• Trade still relies on physic transport and good
  infra structure.

Positioning
The Netherlands
ActivityChain
Done so far
The Future
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The profit of Incident management
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Number of vehicles
C
Positioning
The Netherlands
Arrival intensity
D
ActivityChain
Done so far
Departureintensity
Time of accident
The Future
A
B
Duration incident with IM
Time
Duration incident without IM
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Why Incident management
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands
ActivityChain
Done so far
The Future

• Growing congestion problems
• Expansion infrastructure too slow
• Economic loss about 500.000.000 Euro/year
• More secondary accidents

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Goals and Priorities
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning

• Clearing of incidents
• Effective
• Efficient
• Primary
• Victim care

The Netherlands
ActivityChain
Done so far
The Future

• Secondary (extra benefits)
• Cost reduction help services
• Economic effects stagnation
• Alternative for new roads
• We dont like traffic jams

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Process
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
III
II
IV
I
The Netherlands
ActivityChain
Handling
Detect
Normalization
Respond
Done so far
The Future
Arrival Emergency services
Road Clearance
Traffic Normal
Incident
Start actions
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Process
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Handling
Detect
Normalization
Respond
Positioning
The Netherlands
ActivityChain
Done so far
The Future
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What is done so far for Incident Management
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT

• General
• Initiate and evaluate several pilots
• Development of Incident Management Manual
• Setting up an Incident Management Bureau
• Take off in coordination help services
• Interviews different help services and evolved
• Development Training Incident Management
• Specific
• Detection measures
• Access time measures
• Dispatch time measures

Positioning
The Netherlands
ActivityChain
Done so far
The Future
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Results CMI
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT

• Number of calls for immediate assistance
  Traffic Incidents and congestion CMI
• -In 1998 21.000/year
• -In 2000 24.451/year
• -In 2001 25.987/year
• -In 2002 26.965/year
• Resultin four years time 25 reduction of
  time loss per incident

Positioning
The Netherlands
ActivityChain
Done so far
The Future
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Access Time measures
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
National Car and Truck legislation
Positioning
The Netherlands
ActivityChain
Done so far
The Future
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Results Rules of Practice 2000-2002
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT

• 2000 2001 2002
• CMV-calls 1.098 1.505 1.595
• - Car breakdowns 440 638 770
• - Accidents 645 846 792
• Other 13 21 33
• Questions forexpert help 196 242 289

Positioning
The Netherlands
ActivityChain
Done so far
The Future
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Local tow Company
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT

• Old and New Procedures

Positioning
The Netherlands
ActivityChain
Done so far
The Future
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Detection Measures
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands
ActivityChain
Done so far
The Future

• Pilot with Digital Image processing cameras
• Pilot with extra Police patrols
• Training operators and dedicated software

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Training and Education
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands
ActivityChain
Done so far

• Collaboration
• Priorities
• Knowledge management
• Attitudes
• Training and practice

The Future
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The Future
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands

• International Collaboration
• Political Priorities
• Knowledge management
• Attitudes
• Development Training and practice
• Training facility SBW Harderwijk

ActivityChain
Done so far
The Future
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The Future
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands

• Blockade detector (new algorithm)
• Better use of alternative routes
• Better traffic information on incidents
• More effective standard method for evaluation
  incidents
• Set up incident database

ActivityChain
Done so far
The Future
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The End
THE ACTIVITY CHAIN FOR INCIDENT MANAGEMENT
Positioning
The Netherlands
ActivityChain
END
Done so far
The Future
www.incidentmanagement.nl