Forms, forms and more forms

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Forms, forms and more forms!!

• Adrian Purcell
• Head of IT Services

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What do we mean by forms?
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More seriously!

• IT Specific
• Service Desk request
• New user
• Purchasing authority
• Kit disposal
• Staff
• Holiday form
• Mileage request
• Training request

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Where do they come from?

• Paper based
• Web
• Transcribed phone etc
• eMail
• Application specific

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What do we do with them?

• Pass them on as quickly as possible!
• Action them
• File them
• Ignore them
• Lose them

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What do we want?

• Accurate information
• Simplicity
• To fill in
• To action
• To understand
• User feedback
• Control

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Why electronic?

• We can control what is on the form
• Enter once, use many times
• Web enable legacy applications
• Easy to file
• Branding!
• Can be workflowed

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How?

• 2004 Negotiations with ioko to provide workflow
  enabled document repository - 1.3M
• 2005 Involvement with CUI Microsoft work
  streams
• 2006 Try to get on the TAP scheme for Office
  2007 (fail!)
• 2006 Achieve early adopter status with
  Microsoft / ioko for beta release of MOSS 2007

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Process?

• Design form
• Install beta software
• Deploy
• Now try and work out why it didnt work
• Redeploy
• Reinstall beta software
• Now try and work out why it didnt work
• Etc. etc. etc.

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Then
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Now
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Was it worth it?

• Amount of resource involvement Yes
• Use of beta Software we had no choice
• Cost more cost effective than other solutions
• Was the result what we expected No, but the
  solution will be scalable
• Would we do it again? - Yes