CITES Update

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CITES Update

• Janet Jones - Expanding Conference Services
• Erik Coleman - Active Directory News
• Subhan Malick - DNS Update
• Brian McNurlen - A/V Integration
• Leslie Hammersmith - Faculty Development Lab
• Panit Lisy - CITES Reorganization Update

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Expanding Conference Services

• Janet D. Jones
• Manager, Communications Customer ServiceCITES

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2 Types of Conferencing

• Station Controlled
• Operator Arranged

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Operator Arranged Services

• Require scheduling via Campus Operator
• Audio only
• Availability limited to Operator work schedules

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New Capabilities/New Services

• January Enhance Audio Capabilities
• Greater Flexibility re. Capacity
• Added Security
• Additional Functionality

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New Capabilities/New Services

• March
• Self Registration
• Expanded Hours of Availability
• July
• Introduce Web Conference
• Discontinue current bridging platform

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New Capabilities/New Services

• Future
• Videoconference Bridging

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Active Directory News
Erik Coleman Manager Tech Lead, Systems
ManagementCITES
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Active Directory News

• Provisioning Changes
• Class Rosters
• Site Changes
• Next-generation Active Directory

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AD Provisioning Changes

• Real-time feed from Central Registry
• New user attributes (uiucEduPerson class)
• Deprecating extensionName

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AD Class Rosters

• OUClass Rosters
• Courses vs. Sections
• FERPA training required for access!http//www.reg
  istrar.illinois.edu/staff/ferpa_tutorial/index.htm
  l

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AD Site Changes

• Fourth domain controller
• Merge Exchange site back to Urbana
• New Chicago site

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Next-generation AD

• Functional Requirements Dec 2008
• Consultation and design Apr 2009
• Prototype and/or beta testing Jul 2009
• Implementation Oct 2009
• Migration Dec 2010

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DNS Refresh Project

• Subhan Malick
• Service Manager, DNSCITES

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DNS Refresh Project

• Consists of 4 primary stages
• RFP process
• Implementation of DNS Anycast
• Hardware replacement of dns1, dns2, argus and
  cyclops
• Introduction of new tools and documentation

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DNS Refresh Project

• RFP Process
• RFP completed Spring 2007
• Approved by the Board of Trustees Summer 2007
• Hardware arrived earlier this year

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DNS Refresh Project

• Implementation of DNS Anycast
• Planning, testing and implementation was done
  this summer
• Went production Aug 4th 2008
• We have been tweaking this new service based on
  input from IT Pros and from previously hidden
  failure modes
• We encourage everyone who are still using argus
  and cyclops addresses to switch to the Anycast
  address

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DNS Refresh Project

• Hardware replacement
• Currently testing new code release of the vendor
  software
• Contains a number of fixes we requested in their
  API and web interface
• Importing of authentication and authorization
  data complete
• We are actively working on getting the hardware
  replaced as soon as possible

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DNS Refresh Project

• New tools and documentation
• Most of the existing tools will work with the new
  hardware, including the host registration page
• Once the new tools are made available, we will
  phase out some of the old tools
• Recently published our updated DNS documentation
• Working on revising our DNS user guide
• Our contact info hostmgr_at_illinois.edu

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A/V Integration
Brian McNurlen Manager, Classroom
TechnologiesCITES
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• Business Instructional Facility
• Multiple conference rooms
• Digital signage

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• Business Instructional Facility
• 18 high-tech classrooms

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• Activities and Recreation Center
• Digital signage
• Building-wide public address system

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• I Hotel and Conference Center
• Multi-purpose rooms with projection and audio
• Central control room
• Digital signage

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• I Hotel and Conference Center

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• Memorial Stadium
• Over 200 flat-panel displays installed

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• Smith Music Hall
• 900-seat recital hall
• Programmable line-array speaker system
• Mobile instructor podium

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Faculty Development for the 21st Century 23
Illini Hall

• Leslie Hammersmith
• Director, Educational Technologies
• CITESUniversity of Illinois at Urbana-Champaign

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Renovation to Support Innovation

• Flexible design
• Innovative use of recycled elements
• Student-centered, integrated, active learning
  space

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Experience and assess new classroom designs and
pedagogy
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Innovation Into The Future

• Lighting more flexible, more control
• Lecture capture technology
• Multiple projection screens
• Experimental technologies design

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Collaborative Opportunities

• Primary Use Faculty Development and Events
  Supporting Instruction/Pedagogy
• Open to Partner Units that provide programming
  for Faculty and Instructors

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• Jim S.C. Tom, Kenneth Voss, and Christopher
  Scheetz, The Space is the Message First
  Assessment of a Learning Studio, Educause
  Quarterly, Number 2 2008, pgs 42-52.

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High-level view of the future of CITES

• Panit Lisy
• Executive Director
• CITESUniversity of Illinois

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Commitments

• Commit to excellent service through creativity,
  innovation, and a roadmap that is set by today's
  needs and up-to-date technology

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Commitments

• Help campus use technology to effectively achieve
  its goals, especially in the areas of learning
  and research

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Commitments

• Collaborate with a campus-wide perspective
• Create an inclusive work environment and provide
  services that respect our diverse campus community

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Commitments

• Carefully steward IT assets and campus resources
• Align with campus goals and needs

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Old Restructure
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RestructureN
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Restructure

• Consolidate, remove create functions
• Improve workflows communications
• Improve agility
• Promote cross-functional collaborations
• Right talent ? right position

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Improve Customer Service
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Service Center

• Service Desk
• Voice Communication Services
• Customer Representatives
• Communications
• Problem Manager (future)

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Create New Business Service Models
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Research Learning Technology Services

• Learning Technology Services
• Research Support Services
• Learning Space Services
• Academic Technology Services

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Application Services

• Data Management
• Application Development
• University Portal
• Identity Management
• Production Application

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Networking

• Network Engineering
• Network Design Support
• Network Services

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Build Solid, Cost Effective Infrastructures
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Physical Infrastructure

• Network Facility
• Assignment
• Communication Installation Maintenance Services
  
• Plant Engineering

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Physical Infrastructure

• Classroom Conference Media Engineering
• Project Planning Delivery Group
• Instructional Media AV Group

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Enterprise Infrastructure

• Systems Mangement
• Storage Backup
• Data Center

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Install Proper Frameworks
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Process Improvement

• Change Management BCP
• Documentation
• Project Management

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Planning Administration

• Organizational Effectiveness Planning
• Professional Development Training
• Business Analysis Contract Management
• Office Management Support

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Architecture Planning Review
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CITES Architect

• IT Architect -- cross-functional team
• Sandbox / RD (future)

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• Thank you!

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IT Career Challenges in the Academic Environment

• A community dialogue

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6 jobs
5 people

• Hiring Philosophy
• Define the skill set that is lacking and hire the
  best available personification of that skill set.

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6 jobs
5 people

• Career Paths
• What does the typical promotion look like? How do
  individuals progress? Who benefits from staff
  training?

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• Imagine a unified opportunity space of 1000 IT
  professional jobs, and an internal labor market
  of 1000 individuals with individual career goals.

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• Hiring Philosophy
• Make all hires with the expectation that the
  individual will enter a coherent promotion path
  that may mean frequent moves among roles.

1000 jobs
980 people
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• Career Paths
• Differentiated into distinct trajectories
  (technical vs. management), with lots of
  mobility.
• All benefit when staff get training.

1000 jobs
980 people
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• Imagine a unified opportunity space of 1000 IT
  professional jobs, and an internal labor market
  of 1000 individuals with individual career goals.
  Can we get there from here? Do we want to?