The ProactiveWatch Monitoring Service thru

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The ProactiveWatch Monitoring Servicethru
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Are These Problems For You?

• Your business gets disrupted when your IT
  environment has issues
• Your employee and business productivity gets
  impacted when your systems do not perform well
• You need to call us to start the process of
  getting these issues addressed
• You spend more time and money reacting to IT
  issues than you would like
• You outgrow something, and then have to react
  quickly and painfully to recover

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Has This Ever Happened In Your Company?

• Server crashed because the hard disk filled up
• Could not send/receive email
• Virus due to out of date patches and virus
  signatures
• Lost data due to backups that did not happen
• Productivity problems due to user installed
  software
• Could not access the Internet or a critical web
  site
• Users complained about poor performance, and you
  have no idea where to start looking

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Do You Expect

• Your IT systems to support the business without
  getting in the way of the business?
• Your IT systems to work all of the time?
• Problems to be anticipated and dealt with before
  they disrupt your business and your employees?
• Assurances that you are protected against viruses
  and other technical threats to your business?
• To be able to grow in an orderly, planned manner?

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A3Communciations ProactiveWatch Service

• We constantly watch your servers, networks and
  critical applications
• We catch little things before they snowball and
  disrupt your business and your people
• We ensure that your anti-virus, patches and
  backups are up-to-date
• We review your system capacity, performance, and
  availability with you monthly so we can grow your
  systems before they become overloaded

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Benefitsof
A3Communciations ProactiveWatch Service

• Disruptions to your business and your people are
  prevented
• Your protection against viruses and lost data is
  assured
• Critical services like Email and Internet access
  work all of the time
• You get easy to read reports that identify issues
  to address before they impact your business

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Technical Details
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ProactiveWatch

• Robust network and system monitoring
• Efficient and lightweight agents
• Minimal network traffic
• Secure Architecture (no inbound ports through
  firewall)
• Automatically generated reports
• Out-of-band monitoring
• Does not rely on your infrastructure
• Your Internet can be down and we are still
  notified
• Your Email can be down and we are still notified
• Hosted in secure NOC outside Atlanta, GA

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Monitoring Details
Availability
Integrity
Performance

• Site Down
• Server Down
• Internet Down
• Disk Full
• Service Down
• Process Down
• Application Crashes

• CPU Usage
• Memory Usage
• Disk Usage
• Handle/Thread Overuse
• Client to Server Latency
• Network Bandwidth
• Citrix Server Latency
• Web Site (URL) Response Time

• Snapshot installed software and track changes
• OS
• Patches
• Applications
• System Profile Changes
• Registry Changes
• Reboots
• Ports (desired and banned)

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In-depth Monthly Management Report

• Identifies Key Issues with our recommendations

• Identifies Key Issues, with VAR recommendations
• Capacity Analysis (CPU, Memory, Disk, Network)
• Availability Analysis (Servers and Sites)
• Performance Analysis (Network Latency, Web Server
  Response Time, and Citrix Server Response Time)

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Pricing

• Remote monitoring (monthly) Minimum per month
  100
• Servers 75 per Server
• Firewalls, routers, etc. 30 each (Optional)
• High profile Stations 15 each (Optional)
• Deliverables
• Instant Email Notifications of Critical Alarms
• Server Down
• Site Down
• Internet Down
• Once a day summary email of monitoring results
  and monthly report evaluation by A3 Engineer -
  100 per month (included in monthly minimum)
• Monthly report of capacity forecast,
  availability, performance and integrity
• Optional Customer Console
• On-site Services contracts available with 2 hour
  response time to address hardware and/or
  administration.