EAD Performance Data

1
EAD Performance Data

• EAD User Group Meeting
• 26th April 2007 21 Bloomsbury Street, London

2
Estate Accounts - Vision

• Our standard of work and our relationship with
  our customers should identify us as a first class
  provider of estate accounting and investment
  services to Insolvency Practitioners (IPs) and
  Official Receivers (ORs) using the Insolvency
  Services Account and thereby all stakeholders in
  Insolvency.

3
EAD Organisation
Senior Management Team
Cashiers

• Unclaimed
• Funds

Customer IP,OR Creditor
Business Support
Governance Accounting
Receipts, Payments Petitions
Estate Accounts Enquiries
4
Our Key Service targets

• To process cheque payment requests within 4 days
  of receipt
• To process BACS payment requests within 2 days of
  receipt
• To post receipts to the correct account on the
  day of receipt
• To action final account submissions within 5 days.

5
Service Delivery 2006/2007 (1)
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Service Delivery 2006/2007 (2)
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Service Delivery 2006/2007 (3)
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Attainment 05/06 vs 06/07 (1)
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Attainment 05/06 vs 06/07 (2)
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10
Attainment 05/06 vs 06/07 (3)
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11
Case Volumes
12
Case Volumes - Closed Cases Analysis
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Case Volumes - Opened Cases Analysis
14
Open IP Estates April 2004 to March 07
15
Voluntary Estate Data