ELECTRONIC GOVERNMENT

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ELECTRONIC GOVERNMENT
Implementation of Electronic Government in
Malaysia APT Workshop on Networking Strategies
for Regional Internet Traffic Routing
Arrangements 9 11 May 2002
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CONTENTS

• Introduction to Multimedia Super Corridor (MSC)
• Understanding Electronic Government (EG
• Requirement, Supporting Infrastructure

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MSC DESCRIPTION
MSC boundary
KLCC

• Multimedia Utopia
• 15x50 km garden corridor south of downtown Kuala
  Lumpur
• Special cyberlaws, policies and practices
  tailored to enable residents to achieve the full
  promise of multimedia
• World-class physical infrastructure and
  next-generation 2.5-10 Gb multimedia network

PETALING JAYA
KL Tower
Country heights
CYBERJAYA
PUTRAJAYA
AIRPORT CITY
KLIA
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Objectives of the MSC
1. To achieve the goals of Vision 2020 by
catalyzing productivity-led growth 2. To leapfrog
Malaysia into leadership in the Information Age
by attracting and developing world-leading
companies through smart partnerships between
leading foreign and Malaysian firms 3. To build
global bridges between Malaysia and other
intelligent cities for mutual enrichment
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7 FLAGSHIP APPLICATIONS OF MSC
E-Commerce
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CONTENTS

• Introduction to Multimedia Super Corridor
• Understanding Electronic Government
• Requirement, Supporting Infrastructure

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DEFINITION AND OBJECTIVESOF ELECTRONIC GOVERNMENT

• Objectives for Malaysia
• Offer efficient, high-quality administrative
  on-line services to citizens and businesses
• Streamline governments internal process to
  improve quality of service, reduce costs and
  increase productivity
• Strengthen data security and protect privacy
• Increase citizen participation in government
• Create transparency through good documentation,
  effective communication and traceability

Definition A multimedia networked paperless
administration linking government agencies within
Putrajaya with government centres around the
country to facilitate a collaborative government
environment and efficient service to businesses
and citizens
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VISION OF ELECTRONIC GOVERNMENT
Vision for people in government, business and
citizenry working together for the benefit of
Malaysia and all of its citizens

• Reinvent Government
• Using multimedia/information technology to
  improve productivity
• Collaborative Environment
• Foster the ongoing development of Malaysias
  multimedia industry

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SCOPE OF ELECTRONIC GOVERNMENT

Government

• 245 State Departments
• 109 State Statutory Bodies
• 144 Local Governments

• 24 Federal Ministries
• 126 Federal Departments
• 78 Federal Statutory Bodies

Citizen
Business
Total of 950,000 employees

• 22 million citizens

• 400,000 corporations
• 1,600,000 proprietorship/partnership

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VISION FOR ELECTRONIC GOVERNMENT
VISION To transform service delivery through
the use of IT and multimedia
STANDARDS
SECURITY
LEGISLATION
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SIX PILOT PROJECTS
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SIX PILOT PROJECTS -contd

• E Services To provide the public easier access
  when transacting with the government and utility
  companies via the usage of multiple delivery
  channels (kiosk, Interactive Voice
  Response/Phone, Web TV and PC)
• EP An on-line Government procurement process for
  goods and services
• GOE An electronic office environment to enhance
  productivity through better information
  management, communications and collaboration
• HRMIS A system providing full HRM functionality
  for the Government to develop and manage its
  human capital
• PMS An on-line end-to-end project monitoring
  system creating a collaborative environment for
  better management of development projects
• ELX A one-stop centre for labour market
  information and systematic matching of job
  seekers to job vacancies

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Objectives of eServices Project

• To enhance service access through multiple
  electronic delivery channels such as kiosks,
  Interactive Voice Response (IVR), Internet
  services via Web TV and PC and one-stop service
  window where multiple services can be obtained
  at each delivery channel
• Improve service quality in terms of speed,
  reliability, transparency and security

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EG Model Open Market Business Model
Business model
Technical model
Financial Domain
Service ProviderMany service providers
competing over multiple channels for transaction
revenue
Telephone
Fax
Web TV
PC
Firewall
Kiosk
Financial
Ne twork
Gateway Provider One or a few integrators
building gateways to link legacy systems to
public domain, competing for transactions
Public Domain
Gateway Server
Firewall
Government Domain
Service SupplierGovernment or Organisation
maintains ownership of service, data, processes
service, and backoffice systems
TNB
TM
JPJ
Accountant General
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BENEFITS WITH eSERVICES

• Provides choice of multiple delivery channels
• Accessibility and convenience offered by
  extended hours, 24 hours, 7 days a week
• Multiple services via a single window of access
• Enhanced efficiency and effectiveness of
  Government services

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CONTENTS

• Introduction to Multimedia Super Corridor (MSC)
• Understanding Electronic Government
• Requirement, Supporting Infrastructure and
  Services

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DATA TRANSMISSION BANDWIDTH REQUIREMENT BY EG
PILOT PROJECTS
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SUPPORTING INFRASTRUCTURE AND SERVICES FOR EG

• A dedicated and secured Wide Area Network
  (EGNet)
• A secured Putrajaya Campus Network through single
  gateway for external connectivity
• Agency Local Area Network (LAN)
• Shared Services Outfit (SSO)

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OVERALL CONCEPTUAL NETWORK ARCHITECTURE
PARCEL D
PARCEL C
PARCEL B
IPB
PUTRAJAYA CAMPUS NETWORK
EGNET
2 x 2 Mbps
2 Mbps
Jaring
EG SERVERS
TMNet
PARCEL A
Internet
WIDE AREA NETWORK
PUTRAJAYA
LEGEND IPB - INTERPARCEL BACKBONE SWITCH
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SDH BROADBAND PUTRAJAYA CAMPUS NETWORK
WISMA PUTRA / IDHL
PMR
2.5 Gigabits SYNCHRONISE DIGITAL HIERARCHY
(SDH) CAMPUS NETWORK RING
PARCEL D
PARCEL A
PARCEL B
PARCEL C
ADM ADD DROP MULTIPLEXER
ATM 155 Mbps FIBER OPTIC LINK
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ADVANTAGES OF SDH BROADBAND CAMPUS NETWORK

• High availability of service (SLA of 99.5) and
  high level of network performance
• High physical network security
• Dedicated SDH ring for private campus network
  environment
• Flexibility to customise and upgrade
• Fully managed and monitored network

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Thank you