Introduction to Marketing

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Business Resource Center

• Team Dynamics Workshop

2
Workshop Goals

• How do YOU behave in groups?
• The group contract
• Processes
• Expectations
• Consequences
• High performance teams
• Next steps

3
How do YOU behave?

• Task behaviors
• keep group on task, relate to goals
• Maintenance behaviors
• keep group functioning smoothly
• Self-oriented behaviors
• self-focused rather than group-focused

4
What are Task Behaviors? Check those that
you do.

• Getting things going
• Contributing
• Asking for info giving info
• Clarifying
• Summarizing the groups thinking

• Offering an opinion or evaluation
• Checking for group agreement
• Helping to keep the project moving

5
What are Maintenance Behaviors? Check those
that you do.

• Encouraging people to contribute
• Gate-keeping making sure all get heard, not cut
  off
• Helping people get along

• Making observations about how things are going
• Keeping things light reducing tension

6
What are Self Oriented Behaviors? Check those
that you do.

• Being passive not contributing
• Withdrawing
• Playing poor me (sympathy-seeking)
• Rejecting most ideas (except your own)
• Being late

• Not fully engaged distracted by cell, friends
  nearby
• Talking about yourself most of the time
• Talking over others repeatedly
• Monopolizing or dominating

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Group Contract

• Processes
• Decide on 2 2-hour meeting times and places
• Put the times and places in your calendar showing
  your commitment
• Immediate communication with the group
• Be on time
• Turn off cell phone, other devices
• Focus on group only, not nearby distractions
• Expectations
• Consequences

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Group Contract

• Processes
• Expectations for quality work
• All project issues addressed
• All work spell- and grammar-checked
• Topic sentences
• No slang
• Research citations
• Others??
• Consequences

9
How to Cite References
Book Baxter, C. (1997). Race equality in health care and education. Philadelphia Ballière Tindall.
Journal Article Roy, A. (1982). Suicide in chronic schizophrenia. British Journal of Psychiatry, 141, 171-177.
Personal Interview Name and title of person, place, date and time of interview, topic of interview, team members in attendance.
Electronic Dunbar, C. (2004, November 29). Aging in place gracefully. Nursing Spectrum. Retrieved December 2, 2004, from http//community.nursingspectrum.com/MagazineArticles/ article.cfm?AID13219
http//www.wisc.edu/writing/Handbook/
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How to Cite References
Government Report obtained on-line U.S. Public Health Service. (2000). Report of the surgeon general's conference on children's mental health. Washington, DC U.S. Department of Health. Retrieved on August 25, 2001, from http//www.surgeongeneral.gov/chilreport.htm
http//www.wisc.edu/writing/Handbook/
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Group Contract

• Processes
• Expectations
• Consequences
• Addressing group problems
• Dont ignore problems
• Involve all members
• Seek assistance
• What are appropriate consequences?

12
Consequences

• Unprepared
• Late
• Missing Meetings
• Firing a group member

13
Commitment

• Use of a formal contract
• Commitment to the group and the project

14
What High Performing Teams Have

• High standards
• Clear purpose
• Commitment
• Competence
• Clear goals
• High trust

• Good conflict management skills
• Belief in success
• Relationships with outside sources
• Effective leadership

15
Some Helpful Hints!!

• Set a regular weekly meeting time
• Make a group production schedule of what to do by
  when
• Keep a log of group meetings
• For written projects, revise as you go along

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• Communication Resource Center
• Room - Daniels 181
• 303-871-3211