Offline Data Collection: JetBlue Airways

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Offline Data CollectionJetBlue Airways
Advanced Qualification Program Data Management
System (AQP DMS)

• Jeff McGowan
• Manager Learning Systems

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Who is JetBlue Airways?

• CEO Dave Barger
• Founded in 1999, inaugural flight from JFK to FLL
  on 2/11/2000
• Headquartered in Forest Hills, NY
• Approximately 12,000 Crewmembers
• Now serving 56 BlueCities with 3 more on the way
• Approximately 2000 Pilots spread across 5 Crew
  Bases (BOS, FLL, LGB, JFK, MCO)
• 2 Aircraft Types (Airbus 320, Embraer 190)
• JD Power Award Winner for Low Cost Airline
  Customer Satisfaction from 2005-2008

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Who is JetBlue University?

• CLO Mike Barger, Ph.D.
• Also Sr. Vice President of Fleet Operations
• Approximately 160 Crewmembers broken into 7
  Colleges
• 5 colleges designed to serve operational
  customers (Flight, Inflight, Airports,
  Reservations, Technical Operations)
• Organizational Effectiveness, which supports
  leadership development and strategic initiatives
• Learning Technologies
• 3 Major Training Centers (Orlando, Forest Hills,
  and Salt Lake City)
• In the past year
• Over 13,000 Crewmembers trained
• Over 100,000 sessions
• Approximately 430 unique offerings

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Who is Learning Technologies?

• 4 Teams
• Learning Solutions course development, RD,
  software / productivity training
• Corporate Publications Content Management
• Assessment, Measurement, Evaluation (AME)
• Learning Systems
• Led by Murry Christensen, Director of Learning
  Technologies

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Who is Learning Systems ?

• 4 Crewmembers
• Responsible for support of
• ATMS and all interfaces
• JBU Portal (e-learning delivery)
• Testcraft (test engine)
• Elluminate (virtual classroom)
• Metrics that Matter (assessment software)
• Flight training schedule
• AQP FAA Data Review and Subject Matter Expertise
• Automation, Integration, Consolidation,
  Simplification

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What is the Advanced Qualification Program (AQP)?

• Voluntary alternative to traditional Part 121
  Training
• Designed primarily to increase safety through
  improved training
• Carrier-, rather than FAA-, driven performance
  objectives
• Adaptive curriculum based on new techniques,
  technologies, and performance data collected from
  previous training

Adapted from http//www.faa.gov/training_testing/t
raining/aqp/
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What is the AQP Data Management System (DMS)?

• Tracks pilot and instructor performance data
• Used for monthly reporting to FAA
• Used to gather summary information for Annual FAA
  report
• Most importantly.used to continually improve our
  training program!

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What are the data collection requirements?

• Minimum requirements set forth in Chapter 8 of
  FAA Advisory Circular No 120-54A
• Ability to update every 12 months
• User-friendly easy to complete
• Ensure that data is only collected once
• Supports offline electronic data collection

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How did we implement the AQP DMS?

• Reviewed off-the-shelf offerings
• Too much customization required ()
• Didnt fit into IT landscape
• Decision made to build
• InfoPath
• Outlook
• BizTalk
• ASP-driven Administrative Web site
• SQL Server
• Collaboration between
• Learning Systems
• College of Flight AQP Team
• IT Application Development

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What does it look like?
Exchange / BizTalk
Admin Web Site
Instructor / LCA Lap-top
AQP Team
PPDB
Reporting Users
ATMS
FAA Submission
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What was the outcome?

• 24 months of successful use
• First successful FAA Annual Review
• 7-Figure annual savings on training-related
  expenses!!!

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Whats next?

• Integration with flight training schedule to
  pre-populate offline forms with trainee and
  instructor information
• Offline data collection for ALL flight training
  events
• Inflight curriculum conversion to AQP

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Do you have any questions?
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Evaluation Form
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Reporting
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FAA Monthly Submission
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AQP Admin
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What Does Our Infrastructure Look Like?
CrewTrac
SAP (extract)
CPaT