Online Booking vs Booking Online

1
Online Booking vs Booking Online

• Online booking - SBTs
• (Self Booking Tools)
• versus
• Booking online - airline specific Websites

2
KDS-ACTE Survey ( May 2006)

• 170 Business travelers from all over the world
• Examining key elements that affect a business
  trip from point of booking
• Surveying well-seasoned travelers
• Some of the findings were

3
KDS-ACTE Survey ( May 2006)

• Managing travel spend is becoming more important
  with each passing year
• Online corporate travel spend is on the rise
• The use of SBTs to improve traveler efficiency
  and collect more accurate data
• More than 53 used company SBT
• 30 still used company travel agent
• 67 of SBT users reported experience good or
  rather good
• With 1 reporting bad experience
• 13 still continue to surf web sites to check
  pricing !
• SBT Make travel policies more palatable for both
  travel managers and travelers

4
Online Booking vs Booking Online Why Online ?

• Increase in Low Cost Carrier market share -
  Kulula, 1Time, Flysaa, Nationwide
• Ease of booking user friendly

• Traveler independence
• Ownership of the booking process
• Drive down cost of air travel

5
Online Booking vs Booking Online Some Questions
????

• Can LCC be used in a Corporate Travel Management
  program ?
• Have the TMCs embraced the LCC environment
• Is this all about LCC ?
• What are the cost and technology implications
• for a corporate ?
• Is there still a need for a TMC ?

6
Individual Web Surfing in a Corporate
Environment

• Fragmentation of travel spend lack of control
• No MIS
• No Access to GDS fares (Often Cheaper !)
• Traveler security issues
• No TMC backup Quality Control !
• Rouge spend
• Affects productivity Time spent online
• Reverting back to ways before effective travel
  management

Frustration !!!!!!!!
7
Value of SBT in a travel management program

• Self booking with TMC support
• QC
• Access to supplier inventory through one source
• TP and Profile Management
• Preferred supplier management

• Regular trip templates
• Automated authorisations
• Empowers travelers within controlled environment
• Web Based easy access
• MIS Info Security

Ownership in a disciplined environment
8
SBT - Key areas of consideration

• The corporate culture of the Company
• Executive management buy-in directive
• Start with select user groups with forward
  thinking approach
• Internal marketing consideration
• Bandwidth and its cost implications
• Adherence to travel policy
• Authorisation process
• Integration with in-company expense systems to
  provide end to end solutions

9
Potential barriers to successful SBT
implementation

• Finding the most suitable product
• No buy-in at executive level
• Authorisation process
• Bandwidth
• User reluctance to accept responsibility

10
The role of the TMC

• Assist in choosing the product
• Help determine if a corporate is ready for a SBT
• Provide implementation strategy support
• Provide marketing support to increase adoption

• Provide fulfillment capabilities Agent assisted
  support
• QC
• Provide inclusive MIS
• Complete management of total cost of travel
• Manage traveler security

11
Conclusion Online booking vs booking online

• TMCs have embraced the required technology
• TMCs use the Technology to lower costs and
  improve client productivity
• The TMC must assist corporate to determine if the
  corporate is ready for a SBT Readiness analysis
• The TMC is the support and backup around the SBT
• TMCs will add further value in MI, Compliance,
  Emergency support, Security management and most
  importantly will fulfill, offer support and peace
  of mind to ensure overall traveler satisfaction