Weekly Tweak 31October 2001 CiTR Mobile Jobs

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Weekly Tweak 31October 2001CiTR Mobile Jobs
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What is CiTR Mobile Jobs

• Automated job dispatch
• using mobile phone
• personalised
• location-based
• supports group operations
• Communicate within the group and between
  worker/office using wireless data services
• Web-based call centre interface
• Provides SMEs with a low cost alternative to
  radio services

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What can CiTR Mobile Jobs do

• Job Dispatch
• Show me all plumbing jobs at location Milton.
• I want to take the plumbing job at City location.
• Alert me if there is an electrical job in
  Toowong.
• My location has moved to Darra.
• I am not available anymore.
• Group Communication
• Where is everyone? (Group defined locations and
  members)
• Who is at Milton?
• Alert me if anyone moved to City (or become
  available)

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How Does It Work?
I need someone to clear my blocked drainage
Give me jobs in Milton
Let me know if an electrical job is required in
Toowong
Mobile workers
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Who May Use the Services?

• Under The ASP Model
• Repair services
• Plumbing services (Fixzit, Queensland plumbing)
• Electrician services (Fixzit, Energex)
• Couriers/deliveries
• Mobile workers related to large sites
• Resorts (Hyatt Coolum)
• Theme parks (Dreamworld)
• Airports
• General out-and-about groups

• Enterprise Model
• Any enterprise with large mobile workforce
• Combine with other SMS services
• Email
• SMS broadcasting
• Access to schedules, task lists

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ASP Model
Plumbing services
Delivery services
Emergence repairs
CiTR
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CiTR QBuild Field Trial

• In trail now
• Time Now for 4-6 weeks
• Size 3 Groups of 5-6 workers
• 5 Operators
• 3 Foreman (1 per group)
• Hope to establish usefulness, useability etc

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Web Demonstration

• WEB Interface
• Customer enrolment and registration
• Creation and configuration of worker groups,
  locations, job lists
• Operator functions
• Where is my workforce
• Enter jobs in the system
• Status of the job lists
• Broadcast jobs (SMS) if necessary

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SMS Demonstration

• SMS Interface
• Show me all delivery jobs at Milton.
• Take the plumbing job at Paddington.
• Alert me for new painting jobs in West End.
• My location has moved to Darra.
• I am not available anymore.
• Where is everyone (in my group)?
• Who are at Milton?
• Alert me if anyone has moved to City (or become
  available)

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Look for a Job

• You can look for a job in your default queue
• You send a command FJ to the system
• You can also look for a job in other queues you
  are a member of
• You send a command FJ CBD to the system if you
  are also a member of CBD queue
• The system returns a list of available jobs to
  you and each one will have a job ID, a brief
  description of the job and the priority.

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Take a Job

• After looking at a list of jobs, you can take a
  job by sending a TJ command with the job
  number.
• For instance, TJ 23 to take job with the number
  23.
• The system sends two SMS messages to you, one
  contains all details for you to perform the work
  and the other contains other information
  important for the worksheet.

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Report Job Status

• You can at any time report the status of a job
  you are performing by sending a status report to
  the system using JS command with a message.
• For instance, JS 23 waiting for parts

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Report the Completion of a Job

• When you completed a job, you can report the
  completion by sending a JC command.
• For instance, JC 23
• You can also combine this command with an FJ
  command by add a letter Y at the end of the
  command.
• For instance, JC 23 Y, system will send you
  more jobs as if you have issued a FJ command.

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Return a Job Already Taken

• If you want to return a job you already took (say
  job 23), you can return it to the system by
  sending a RJ command.
• For instance, RJ 23
• You can also add a brief message to describe the
  reason for returning the job.
• For instance, RJ 23 No right tools.

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Sign Out

• You may want to sign out one or all queues if you
  dont want to system to send you any jobs and
  messages.
• You send a command SO to the system to sign you
  out all queues you are a member of.
• If you only want to sign out a specific queue
  (for instance, CBD queue), you send a command SO
  CBD.
• You need sign in if you want to come back again.

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Operator Assigned Jobs

• In addition to the jobs you take, operators
  (foreman) can also send you jobs by sending you
  SMS messages as if you had issued a TJ command.

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WAP

• WAP Interface
• Offers all SMS functionality on a phone with web
  browser style of capabilities
• Better interactions, point and click and less
  typing