Managing HR and Trends

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Managing HR and Trends
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Lecture Outline

• Managing HR
• Brief History
• Definition
• HR Practices
• Analysis and Design of Work
• Recruitment and Selection
• Training and Development
• Performance Management
• Compensation and Benefits
• Employee Relations
• Personnel Policies
• Compliance with Laws
• Support for Strategy

• Trends
• Changes in the Labor Force
• Age, Diversity
• High Performance Work Systems
• Knowledge Workers, Empowerment, Teamwork
• Focus on Strategy
• TQM, Mergers/Acquisitions, Downsizing,
  Reengineering, Outsourcing, International
• Technological Change in HRM
• Internet, E-HRM, Virtual Work
• Change in Employment Relationship
• Psychological Contract, Flexibility

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Managing HR
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Dilberts View of Human Capital
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Brief History of HR

• Scientific management (late 1800s and early
  1900s)
• Early approach to management concerned with how
  to structure individual jobs to maximize
  efficiency and productivity
• Hawthorne studies (1920s)
• Series of studies that found people are motivated
  by things other than pay
• Human relations era (1930s)
• Typified by idea that happy workers were
  productive workers
• Theory X and theory Y
• Personnel departments (1930s and 1940s)
• Specialized organizational units for hiring and
  administering human resources became popular
• Civil Rights Act (1964)
• Biggest impetus for HR development

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Human Resources Defined

• Human resource management
• The policies, practices, and systems that
  influence employees behavior, attitudes, and
  performance.
• Fundamental premise
• Organizational employees are valuable and can
  create a source of competitive advantage.

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Discussion Question

• How can people be a source of competitive
  advantage?

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Quick Quote

• Success comes from successfully implementing a
  strategy and that the ability to implement the
  strategy comes from the organizations people.
• Jeffrey Pfeffer, The Human Equation

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HR Practices
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Discussion Question

• Im not planning to go into a career in HR, does
  this stuff apply to me?

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Analysis and Design of Work

• Analyzing and Designing Jobs
• Job analysis what does the
• job entail and require?
• Job design how should
• work be organized and
• divided?

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Discussion Question

• Why is it important to know what the job entails
  and requires (i.e., Why is job analysis
  important?)?

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Recruiting

• Recruitment how can we find the best
  applicants?

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Discussion Question

• When you look for jobs where do you go?

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Selection

• Selection how do we assess the abilities and
  motivation of applicants?

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Training and Development

• Training and Developing Employees
• Training how do we ensure employees are able to
  perform their current jobs most effectively?
• Development how do we prepare our employees for
  career advancement and to take on new challenges?

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Discussion Question

• Is it better to select the best people or hire
  average workers that can be trained?

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Performance Management

• Performance management how do we measure and
  promote excellence in our employees job
  performance?

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Compensation

• Pay how do we ensure our compensation is fair
  both internally and externally?
• Benefits how do we maximize employee
  satisfaction while keeping costs manageable?

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Personnel Policies

• Personnel Policies How do we handle different
  employee situations (theft, drug-use, dress
  code)?

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Compliance with Laws

• Ensuring Compliance with Labor Laws How do we
  know and ensure that our HR practices are aligned
  with federal, state, and local laws and
  guidelines?

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Employee Relations

• Employee relations How can we support our
  employees to help them be as productive and
  satisfied as possible?

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Discussion Question

• Imagine that you work in HR. Are you more
  responsible for the organizations wishes or the
  employees wishes?

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Supporting the Organizations Strategy

• How do we add value by directly contributing to
  the strategic objectives of the organization?

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Take-Home Points

• Understand that HR can play an important role in
  an organizations success
• Knowledge of definition and HR functions
• Awareness that you will face these issues both as
  an applicant and as an HR professional or manager

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Trends
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Changes in the Labor Force

• Age
• Diversity

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Discussion Question

• Why would the increasing age of employees be a
  potential problem for HR?

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High Performance Work Systems

• Knowledge Workers
• Empowerment
• Teamwork

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Focus on Strategy

• TQM
• Mergers/Acquisitions
• Reengineering
• Outsourcing
• International

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Quick Fact

• When Cisco laid off 6,000 employees, it offered a
  unique severance package. Pink-slipped employees
  who agreed to work for one year at a local
  nonprofit organization were paid one-third of
  their salary plus benefits and stock options and
  the right to be first in line for rehiring in the
  future.

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Technological Change in HRM

• Internet
• E-HRM
• Virtual Work

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Discussion Question

• Do you think technology will eliminate the need
  for HR managers?

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Changes in Employment Relationship

• Psychological contract
• Flexibility

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Take-Home Points

• Recognition that as the world changes so do
  issues that are important in HR
• Understand the major issues facing HR today
• Awareness that you will face these issues both as
  an applicant and as an HR professional or manager