Litigation Support

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Litigation Support

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Introduction

• Document Coding
• We process project specific litigation document
  coding to individual specifications, providing
  our clients with instant access to on-screen
  documents.

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• We have skilled coders and QC staff who are
  dedicated to legal coding, and have a thorough
  understanding of legal terminology and
  documentation. They are specialized in defining
  the logical boundaries of the documents,
  extracting the specific data content from the
  documents in wide attachment range to create
  database information for clients.

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• We work with all kinds of database formats like
  MS-Access, MS-Excel, ASCII file and XML formats.
  Our validation programs ensure the highest level
  of accuracy. We output the data compatible to
  suit our clients requirement.

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• The areas of processing are broadly classified
  into the following categories
• Limited Bibliographic Coding.
• Full Bibliographic Coding.
• In-Text coding.

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• Limited Bibliographic Coding This includes the
  coding of Beginning Bates Number, Ending Bates
  Number, Beginning Attachment Number, Ending
  Attachment Number, Document type and Document
  Date.
• Full Bibliographic Coding This includes the
  coding of Beginning Bates Number, Ending Bates
  Number, Beginning Attachment Number, Ending
  Attachment Number, Document Type, Document Date,
  Title, Author, Author affiliation, Recipient,
  Recipient affiliation, CC, Bcc their affiliations
  and Document characteristics etc.
• In-Text Coding In addition to all the fields
  coded in Full Bibliographic Coding the names
  and the keywords mentioned within the text of the
  documents are also captured.

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Workflow Process

• As soon as the coding Manual is received the same
  is reviewed by the Project Manager, QA Team and
  Training Team at the Operations center.
• In case of any queries, questions will be sent to
  the Client for clarification in the form of a
  Decisions Log.
• Upon receipt of the Decisions Log, the response
  from the client is relayed to the responsible
  member on the specific project.
• Once the staff are instructed on the specific
  project specifications they are required to
  undergo a test score of at least 98 or greater
  so as to be approved to work on that project.
  Failing to achieve the required minimum score the
  concerned person is disqualified to work on that
  particular project and has to undergo the entire
  training process again.
• Please refer to the flow chart given below

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• Coding
• QC
• QA
• Output Delivered

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Coding Workflow

• Once the training is complete and the coders meet
  the minimum standards the process of actual
  coding begins.
• The data received in the form of Loadset / CD /
  Batches are divided into the set number of jobs
  and the same are allotted to the most appropriate
  team for capturing the Beginning Bates Number,
  Ending Bates Number, Beginning Attachment Number,
  Ending Attachment Number and Document Type.
• Upon the completion of the unitization the jobs
  are allotted to the coders for coding. The coder
  after analyzing the documents captures the
  required information from the document.
  
  

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QC Work Process

• 100 QC is done on all the fields.
• A separate dedicated team is assigned for this
  purpose.
• Any error detected is recorded in the Error Sheet
  at the time of QC so that proper feedback can be
  given to the coders about their performance and
  identify areas of improvement.
• The QCers also work as mentors for the Coders.

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QA workflow

• After the completion of QC, 10 of the documents
  are selected on a random basis for doing the QA.
• These documents are closely checked with the
  coding specification and the percentage of
  accuracy is calculated.
• In case the accuracy is less than 97.5, the
  project is sent back for recoding.
• The output is generated only if the project
  attains the minimum 97.5.
• After generating the output a thorough check is
  done with respect to the formats and the
  specification. This is done to enable the client
  to upload the data on its database without any
  problems.
• Given below is the flow chart of the QA process

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Tracking Of Data

• Tracking of data is an important part of this
  process. At the Operations Center, the
  information with respect to every single page is
  kept right from the moment data is received and
  even after the same is delivered to the client.
• Given below are some of the key files that
  are maintained on a daily basis so that each and
  every page can be tracked till it is delivered to
  the client. Apart from these files, we also have
  built in programs for tracking the data.
• Downloading Sheet This sheet tracks the
  information of data downloaded or yet to be
  downloaded.
• Daily Project Status Sheet This sheet gives the
  status of all the projects currently in-house.
• On Time Report Apart from the Project Status
  Sheet, this sheet gives the data in house and the
  data delivered, and also the accuracy and
  timeliness of the delivery.
• Daily Production Report This is maintained on a
  daily basis by the production team for keeping
  track of individuals production rate of coding,
  QC etc.