Angela OConnor

1
Skills for Successful HR

• Angela OConnor
• Chief People Officer

2
What gives HR A Bad Name

• Hiding behind the rule book
• Mechanics before emotions
• Language matters

3
Personal Behaviour organisation skills
Leadership Management Skills
Business Knowledge
World Class HR
Professional Competence
Team Building
Technical/Specialist Knowledge
4
Business Knowledge

• Credibility
• Language
• Metrics

5
Business Knowledge

• Credibility
• Language
• Metrics

6
Leadership Management Skills

• Doing unto ourselves
• Making unpopular decisions for the right reasons
• Setting the tone

7
Team Building

• Effective team working relationships
• Removing barriers
• Shared understanding

8
Technical Specialist Knowledge

• Recruitment and selection
• Payroll management and reward
• Employment law
• Talent management
• Performance management
• Management information
• Employee relations
• Training and Development

9
Professional Competence

• The HR Community
• Best Practice
• Self Development

10
Personal Behaviour Organisational Skills

• Customer Service
• Personal organisation skills
• Communication
• Attitude

11
Personal Behaviour Organisational Skills

• Customer Service
• Personal organisation skills
• Communication
• Attitude

12
What does good HR look like

• Building confidence
• Focus on business outcomes
• Role models in leadership
• Doing the right thing