Front of Store Guide

1
Front of Store Guide

• A guide to the front of the store for all new
  Schlotzskys Deli employees.
• Brian Usinger

2
You Are Part of a Stellar Team

• The main ingredient in the front of our store is
  YOU!!
• You should always be aware of the customer.
• Even if you are doing something else, make sure
  you always RUSH to help a customer.

3
SMILE!!!

• Sometimes, the best thing we can give to a
  customer is a smile!
• Nobody wants to buy something from a person
  wearing a frown.
• Turn it upside down!!

4
Being Nice is the First Step

• Front of store food items (chips, soups, salads,
  desserts, etc.)
• Cleanliness of the lobby, tables and bathrooms.
• Answering the phone (taking phone orders).

5
Food Items
FOOD ITEMS Chips Salads Soups Desserts
Open Make sure there are plenty Make new salads/throw away old Make new soup for lunch rush Stock cookies and cheesecakes
Midday Continue to monitor Make new salads if needed Make new if needed Continue to stock if needed
Close Fill for next day Make new salad mix if needed for next day Throw away old soup Continue to stock as needed
6
CLEANLINESS IS KEY
7
Answer the Phone!!!!

• Even if it is busy, answer the phoneeven if you
  have to put a person on hold.
• Always take phone orders...some of our best
  customers only call orders in.
• If a customer wants a catering order, get a
  manager or if you know how, take the order,
  getting all the details.

8
Other Things to Consider

• Customers cannot eat without having a drink!
• Watch for coffee, tea, lemonade and soda levels.
• If any of these are out, they need to be replaced.

9
Our Food is Our Secret

• Being a part of the team means keeping our
  recipes in your headand NO WHERE ELSE!
• We pride ourselves on our recipe, and we count on
  you to keep it close to home.

10
Teamwork

• We are all a team here.
• Help out if you are needed.
• Do not hesitate to ask for help if you need it.

11
You are a Part of Our Team

• With this guide, and the detailed instruction you
  will receive, you will be an important part of
  the restaurant.
• Stick to this guide, and use your instincts.
• Welcome aboard!!!