Career Services eMentoring Orientation

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Career ServiceseMentoring Orientation
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Vision

• To provide an online mentorship program that
  will help students development both academic and
  career related goals.

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Introduction

• Mentors can expect students to initiate contact
• Students will determine their goals for the
  program with a career counselor and discuss these
  with their mentor.
• Open and honest communication is the key for a
  successful mentoring relationship

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Agenda

• What is mentoring
• Benefits of mentoring
• General Guidelines
• Expectations of mentors
• Expectations of mentees
• Procedures Where do I go from here?
• Providing Constructive feedback
• Millennial Generations information
• FAQs

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What is a Mentor

• A trusted and caring friend who provides
  support, encouragement and information about
  specific careers, the world of work, and/or
  related information

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Benefits of Mentoring

• For Mentors
• Satisfaction from helping others develop
• Share my professional knowledge and experiences
  with students
• To support students in their career exploration
• Give back to the community and students
• Share professional networks with students
• Be committed to sustaining an effective mentoring
  relationship

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Benefits of Mentoring

• For Mentees
• Gain knowledge of prospective field
• Exploration of career options
• Get career advice and support from a mentor in
  your field
• Explore job options and opportunities within the
  Charlotte community
• Help to set and achieve personal/professional
  goals
• Enhance networking skills
• Increased confidence and motivation
• Enhance communication skills

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Program Guidelines
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General Guidelines

• Establish a set of communication methods
• Discuss appropriate topics
• Maintain respect and professionalism at all times
• Honor meeting times
• Remain committed to the mentoring relationship

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What is Expected?
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Expectations for Mentors

• Respond to emails and/or phone calls from mentee
  (as scheduled)
• Encourage mentee to establish goals and work
  towards them
• Establish a respectful, friendly and
  communicative relationship with mentee
• Submit final evaluations

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Expectations for Mentees

• Communicate professionally with mentor as
  scheduled
• Schedule meeting times in advance
• Be on time
• Be flexible and have a variety of available times
• Be somewhat familiar with the industry or
  organization before meeting them mentor
• Establish goals and be willing to work towards
  them
• Establish a communicative relationship with
  mentor
• Submit final evaluation

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Procedures
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What to do from here?

• Mentors
• Establish a time for contact
• Provide feedback and support
• Mentees
• Contact your mentor introduce yourself
• Establish regular monthly contact
• Take advantage of the knowledge you learn
• Have a list of questions or suggested topics to
  discuss ready before you speak with your mentor.

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The Millennial Generation

• Many mentees are traditional age college
  students. Here are some tips for understanding
  and working with students of this generation.
• We hope this information will help you
  communicate with your mentee in a way that will
  make the mentoring relationship more effective

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Providing Feedback
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Providing Feedback

• Providing positive feedback is key to helping
  your mentee become knowledgeable about career
  options, the world of work and achieving their
  goals
• However, people react to feedback in many
  different ways , therefore, many mentors find it
  difficult to provide mentees with constructive
  criticism
• The key is assessing the readiness of the mentee
  to receive feedback and maintaining the balance
  between supporter and role model

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Tips for Providing Effective Feedback

• Discuss expectations at the beginning of the
  relationship
• Know the mentees career related goals and how
  you can help
• Try to balance constructive criticism with
  positive feedback and encouragement
• Ask the mentee if they would like feedback before
  you give advice
• Try to understand the mentee prospective
• Practice active listening
• Be honest, but tactful
• Share the importance of workplace skills and
  teamwork

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Tips for Providing Effective Feedback

• Remember that you may not have the advantage of
  face-to face communication in which body language
  and tone of voice give important cues. Make sure
  your message is clear and clarify any
  misunderstandings
• Be specific in providing feedback by describing
  the situation/action to be addressed
• Be open and willing to share feedback
• Contact Career Services if you encounter a
  problem that you are uncomfortable handling
• Remember that this is a learning experience for
  your mentee, so be sure to focus on student
  learning throughout the experience
• Most importantly Have fun!

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The Millennial Generation born between 1980 and
2000

• Millennials characteristics
• Confident Goal Oriented In addition to being
  long-term planners, this generation believes that
  they have the potential to be great.
• Hopeful They are collectively optimistic
• Civic minded Will probably provide us with a new
  definition of citizenship.
• Inclusive
• Want to learn
• With technology
• With each other
• On their time In their space

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Communicating with the Millennials

• Millennials expect and need praise
• Will mistake silence for disapproval
• Desire feedback
• Appreciate clear expectation
• Expect detailed instructions and guidelines for
  completing assignments
• Millennials have become a master set of
  negotiators capable of rational thought and
  decision making skills. Therefore, they will
  negotiate with anyone

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Millennials In the Work Place

• Work that is personally meaningful is most
  important
• Want their ideas to be treated respectfully
• Looking for leaders with honesty and integrity
• Want learning opportunities to be challenged
• Seek positive friendly work environments
• Want to incorporate fun into workday
• Need orientation to organizational culture
• Want flexibility in their schedule

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Got Questions?
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FAQs

• Is there ongoing training?
• At this point, a formal ongoing training program
  for mentors is not available. However,
  additional training resources will be available.
  If you have questions about how to handle a
  situation please contact Career Services and we
  will assist you.
• Who would I contact if there is a problem?
• In the event of an emergency, please call 911 or
  the appropriate emergency response number. For
  non-emergencies, contact Career Services
  (704.330.6551)

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FAQs

• Will mentors be provided with a list of suggested
  activities?
• The most common activities that mentors will be
  asked to engage in are informational interviews,
  career panels, job shadowing or workshops.
  However, you will be provided a listed of
  suggested activities to help the mentoring
  process if you want would like to interact with
  your mentee more frequently
• Will I need to track my interactions with my
  mentee.
• Yes, you will need to summarize your activities
  in the final evaluation. Please keep track of
  the number of interactions you have with your
  mentee (not including communications to schedule
  further meetings), the types of activities you
  engage in, and the method by which you interact
  with your mentee.

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FAQs

• What kind of advice should I give the mentee?
• The mentor will only provide career exploration,
  career related information.
• How will I be contacted by mentees? By the Career
  Services staff?
• The initial contact from a mentee is by email.
  However, from that point on you will be contacted
  by your preferred method of contact that you
  listed on your registration form. If needed,
  Career Services will contact you through this
  preferred method.
• What is the process for removing myself from the
  list of mentors?
• It is as simple as contacting Career Services
  staff and asking to be removed.

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Acknowledgements

• Some of these materials were adopted from the
  following
• Mentoring Partnership of Long Island
• University of Arizona, Sarah Thompson, ementoring
  coordinator
• State University of New York at Buffalo
• Hostos Community College, Bronx New York
• Brookdale Community College, Lincroft New Jersey
• University of Pennsylvania, Wharton School
• Association De Accounting Technicians
  Benefits of Mentoring

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The End

• Thank you for completing the online mentor
  training.
• Career Services appreciates your time and
  willingness to assist current CPCC students.
• If you have any other questions, please contact
  Career Services at [phone] or
  career.services_at_cpcc.edu.