SOLUTIONS BEHAVIORAL HEALTHCARE

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SOLUTIONS BEHAVIORAL HEALTHCARE

• Effective Strategies For
• ENGAGING, RETAINING, And ENERGIZING
• Your Clients And Staff.

Bradford Williams, PhD, Chief Executive
Officer Dawn Rist, LPCC-S, LICDC, Director of
Clinical Services Melanie Woods, LISW-S, Coor. Of
QA/Contracts
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WHAT DO THESE PEOPLE HAVE IN COMMON ?

• Pirate Captains
• Famous Gangsters
• Kings and Queens
• Military Leaders
• Chief Executive Officers
• Managers
• Therapists

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TO BE EFFECTIVE THEY HAD/HAVE TO.

• Understand and use effective strategies for
  engaging, retaining, and energizing those people
  around them.
• Understand the SECRET key for success.
• Understand the thread that runs through all
  successful approaches to dealing with people and
  organizational structures.

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BY THE CLOSE OF THIS WORKSHOP YOU TOO WILL HAVE
MUCH IN COMMON WITH.
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BY THE CLOSE OF THIS WORKSHOP YOU TOO WILL

• Understand and Use effective strategies for
  engaging, retaining, and energizing those people
  around them.
• Identify and Understand the SECRET key for
  success.
• Identify and Understand the thread that runs
  through all successful approaches to dealing with
  people and organizational structures.

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THREE EFFECTIVE STRAGEGIES FOR ENGAGING,
RETAINING, ENERGIZING CLIENTS, STAFF ALL
PEOPLE!

• Dont criticize, condemn, or complain.
• Give honest, sincere appreciation.
• Arouse in the other person an eager want
  internalized motivation.

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PRINCIPLE NUMBER ONEDONT CRITICIZE, CONDEMN OR
COMPLAIN

• Why is it that some of the most successful people
  in history have found criticism to be futile?

• B.F. Skinner

• Hans Selye

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WHAT CAN WE LEARN FROM SOME NOTORIOUS CRIMINALS?

• TWO GUN CROWLEY

• AL CAPONE

• DUTCH SCHULTZ

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WHAT CAN WE LEARN FROM SOME NOTORIOUS CRIMINALS?

• Lewis Lawes Not a criminal but actually a past
  warden if the infamous Sing Sing Prison in New
  York.
• 99 out of 100 times these people did not
  criticize themselves for anything at all, no
  matter how wrong it may have been.
• They actually viewed themselves as good people
  who were wronged by others and justified in their
  actions.

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PRINCIPLE NUMBER ONEDONT CRITICIZE, CONDEMN OR
COMPLAIN

• If you want to gather honey, do not kick over the
  beehive.
• If you want to stir up a resentment tomorrow that
  may carry across the decades and endure to death,
  just indulge in a little stinging criticism no
  matter how certain you may be that it is
  justified.

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UNINTENDED RESULTS OF CRITICISM

• Puts a person on the defensive and most often
  makes them strive to justify themselves.
• Dangerous because it wounds a persons pride,
  hurts their sense of importance and arouses
  resentment.
• Criticisms are like homing pigeons they always
  return home to roost.

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IF YOU MUST CRITICIZE DO SO AS A LEADER NOT A
PUSHER

• Begin with praise and honest appreciation.
• Call attention to mistakes indirectly.
• Talk about your own mistakes before criticizing
  the other person.
• Ask questions instead of giving direct orders.
• Let the other person save face.

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IF YOU MUST CRITICIZE DO SO AS A LEADER NOT A
PUSHER

• Praise the slightest improvement and praise every
  improvement. Be hearty in your approbation and
  lavish in your praise.
• Give a dog a good name give the other person a
  fine reputation to live up to.
• Make the fault seem easy to correct.
• Make the other person happy about doing the thing
  you suggest.

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HOW HAVE SOME OF THE MOST SUCCESSFUL PEOPLE IN
HISTORY HANDLED OPPORTUNITIES FOR CRITICISM?

• Abraham Lincoln

• Mark Twain

• Dale Carnegie

• Bob Hoover

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WHAT DO WE ALL HAVE IN COMMON, CRIMINAL OR NOT

• Criticism does not work effectively whether
  directed toward others or when direct it at us.
• Human nature in action 99 of the time we all
  (wrongdoers and all of us) blame everyone but
  ourselves.
• Principle Number One
• DONT CRITICIZE, CONDEMN OR COMPLAIN

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PRINCIPLE NUMBER TWO GIVE HONEST, SINCERE
APPRECIATION.

• There is only one real and effective way to get
  people to do what we want them to do.
• We have to make the other person want to do it
  there is no other way.
• The only way we can get someone to do anything at
  all is by giving them what they want.

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PRINCIPLE NUMBER TWO GIVE HONEST, SINCERE
APPRECIATION

• To do this we need to understand the big SECRET
  of dealing with people
• Understanding the deepest urge in human nature.

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THE POWER OF APPRECIATION

• Charles Schwab one of first people in US
  history to be paid over one million dollars per
  year.
• Why?

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DONT CONFUSE FLATTERY WITH APPRECIATION ! ! !

• What is the difference between flattery and
  appreciation ?
• The difference is very simple and clear.

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FLATTERY IS.

• Shallow, Insincere, Selfish, Universally
  Condemned
• Seldom works doomed to fail and does
• Cheap praise it is telling the other person
  precisely what they think about themselves.
• Mexican hero General Alvaro Obregon had engraved
  below his bust words from his philosophy - Dont
  be afraid of your enemies who attack you. Be
  afraid of the friends who flatter you.

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APPRECIATION IS..

• Sincere.
• From the heart.
• Unselfish.
• Universally admired.
• One of most neglected virtues of daily life.
• Is the legal tender that all people enjoy.

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REMEMBER

• Never forget that all our associates are human
  beings and all are hungering for appreciation.
  Appreciation is the legal tender that all people
  enjoy.
• Hurting other people does not change them and it
  is never called for.
• Emerson said, Every man I meet is my superior in
  some way. In that I learn of him.

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REMEMBER

• Old saying I shall pass this way but once any
  good, therefore, that I can do or any kindness
  that I can show to any human being, let me do it
  now. Let me not defer nor neglect it for I shall
  not pass this way again.
• Principle number two
• GIVE HONEST, SINCERE APPRECIATION

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PRINCIPLE NUMBER THREEAROUSE IN THE OTHER
PERSON AN EAGER WANT

• Lloyd George, Great Britains Prime Minister
  during World War I Bait the hook to suit the
  fish.
• The only way to influence other people is to talk
  about what they want and show them how to get it.

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PRINCIPLE NUMBER THREEAROUSE IN THE OTHER
PERSON AN EAGER WANT

• Harry Overstreet Influencing Human Behavior.
• Action springs out of what we fundamentally
  desire. And the best piece of advice which can
  be given to would-be persuaders, whether in
  business, in the home, in the school, in politics
  is First, arouse in the other person an eager
  want. He can do this has the whole world with
  him. He who cannot walks a lonely way.

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PRINCIPLE NUMBER THREEAROUSE IN THE OTHER
PERSON AN EAGER WANT

• Andrew Carnegie
• Henry Ford If there is any one secret of
  success, it lies in the ability to get the other
  persons point of view and see things from that
  persons angle as well as from your own.
• Principle Number Three
• AROUSE IN THE OTHER PERSON AN EAGER WANT

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THE SECRET KEY

• UNDERSTANDING THE DEEPEST URGE IN HUMAN NATURE.

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THE DEEPEST URGE IN HUMAN NATURE OR WHAT DO
YOU WANT?

• Sigmund Freud what we do
  comes from two basic motives
• The sex drive
• The desire to be great
• John Dewey One of Americas
  most profound philosophers wrote,
  The deepest urge in human nature
  is the desire to be important.

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REMEMBER THE DESIRE TO BE IMPORTANT

• Freud called it the desire to be great.
• Dewey called it the desire to be important.
• Lincoln once wrote everybody likes a
  compliment.
• Williams James said the deepest principle in
  human nature is the craving to be appreciated.
  He did not say, wish, or want, he said craving to
  be appreciated.

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REMEMBER THE DESIRE TO BE IMPORTANT

• Other things most people want include
• Health and preservation of life.
• Food
• Sleep
• Money and the things money can buy
• Sexual gratification
• Well being of your children
• A feeling of importance

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REMEMBER THE DESIRE TO BE IMPORTANT

• Most of the previous wants are usually gratified
  except for one.
• There is one true longing that is almost as
  strong as the desire for food or sleep that is
  seldom gratified / satisfied.

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HISTORICAL EXAMPLES OF FAMOUS PEOPLE STRUGGLING
FOR A FEELING OF IMPORTANCE

• John Dillinger
• George Washington
• Christopher Columbus
• Catherine the Great
• Mrs. Lincoln

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THE THREAD THAT RUNS THROUGH IT ALL?

• Never underestimate the size of the ego.
• What Schwab knew and why he was first to be paid
  1Millon dollars per year.

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THE THREAD THAT RUNS THROUGH IT ALL?

• Understanding you cant win an argument.
• Understanding that people are not interested in
  you or me, they are more interested in
  themselves, morning, noon, night.
• Understanding that the deepest urge in human
  nature is the desire to be important.

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THE THREAD THAT RUNS THROUGH IT ALL?

• Understanding the importance of your ability to
  make friends, and to make people like you.
• Not underestimating the dangers of criticism
  especially when done poorly.
• Understanding the importance of learning to make
  others feel important do unto others.

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THE THREAD THAT RUNS THROUGH IT ALL?

• A well developed ability to understand another
  persons point of view and see things from their
  point of view as well as from your own.
• Ability to utilize fundamental techniques in
  handling people.

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THE THREAD THAT RUNS THROUGH IT ALL?

• Ability to make people like you.
• Ability to win people over to your way of
  thinking.

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THE THREAD THAT RUNS THROUGH IT ALL?

• Ability to get people to change without giving
  offense, causing resentment and doing so because
  they want to.
• Ability to be a
• LEADER,
• NOT A PUSHER

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SUMMARY

• Principle Number One
• DONT CRITICIZE, CONDEMN, OR COMPLAIN
• Principle Number Two
• GIVE HONEST, SINCERE APPRECIATION
• Principle Number Three
• AROUSE IN THE OTHER PERSON AN EAGER WANT
• The SECRET Key
• THE DESIRE TO BE IMPORTANT

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THANK YOU!
For more information please contact Solutions
Behavioral Healthcare, Inc. 246 Northland
Dr. Medina, Ohio 44256 [phone] www.solution
sbh.org