BMC Transaction Management

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BMC Transaction Management

• John Barnard
• MAINVIEW Development Director

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BMC Transaction Management Value
BMC Transaction Management helps IT improve
business service delivery by detecting, isolating
and resolving business transaction performance
problems across the enterprise.

• Understand there is a problem before the phone
  rings
• Ensures applications meet their business needs
• Increased revenue and improved customer
  satisfaction

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What do customers do without Transaction
Management

• End users flood the service desk with complaints
  aboutpoor service (performance, availability, or
  accuracy)
• Monitor components (databases, servers,
  operatingsystems, etc) without considering the
  end user orquality of service delivered
• Point fingers when there is a problem and say My
  piece (db, server, OS) was working great
• Waste time and money researching and replicating
  problems
• IT is viewed as an inhibitor of business rather
  than an enabler
• Business is lost due to failed and poor
  performing transactions

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Moving Beyond Silos
80
BMC Transaction Management moves beyond
technology monitoring to provide the end users
point of view of application performance
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Business Applications and Software Silos
Business Application Support
Application Architecture
Disparate Information Different Semantics
Mainframe
Distributed
Sftwe Tech 1
Sftwe Tech 2
Sftwe Tech 3
Sftwe Tech 4
Sftwe Tech 5

Sftwe Tech n
Business Application 1
Business Application 2
Business Application n
Network and Server Hardware
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Business Application/Service Management
Business Application Support
Application Architecture
Integrated Information Common Semantics
Help Desk
Business Service and Transaction Management
ESM
Application Topology
Mainframe
Distributed
Sftwe Tech 1
Sftwe Tech 2
Sftwe Tech 3
Sftwe Tech 4
Sftwe Tech 5

Sftwe Tech n
Business Application 1
Business Application 2
Business Application n
IT Operations Support
Help Desk Support
Network and Server Hardware
Network Systems Management Support
7
Business Application/Service Management
Business Service and Transaction Management
Mainframe
Distributed
Sftwe Tech 1
Sftwe Tech 2
Sftwe Tech 3
Sftwe Tech 4
Sftwe Tech 5

Sftwe Tech n
Business Application 1
Business Application 2
Business Application n
Network and Server Hardware
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Spanning Distributed and Mainframe Applications
MAINVIEW Transaction Analyzer
Q Nami! by MQSoftware
WEB
Business Service and Transaction Management
Distributed
Mainframe
Web Server
Data Base
CICS
App Server
App Server
App Server J2EE
Websphere
Business Application 1
Business Application 2
Business Application n
End Devices
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An Integral Part of BMCs BSM Strategy, ITIL Best
Practices Existing Infrastructure Investments

• Provides understanding of the performance of
  Business Services
• Delivering value on its own
• Adding value to BMC Business Service Management
  products and strategy
• Adding value to Infrastructure Monitoring
• Increases the ROI of application and
  infrastructure management by aligning IT
  performance with business objectives

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The Mainframe World

• MVTA Introduction
• MVTA Technical Description
• MVTA Next Steps

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How many ways are there to interoperate in z/OS?

• IBM Software and System groups have created a
  nightmare over time!
• The nightmare is bad for customers
• The multiplicity of interoperation facilities has
  grown over many years
• As with freeway systems.create one and people
  drive on it!
• Applications that are tried and true do not
  change unless there is a compelling business
  reason for it.
• Critical business logic that works today may
  suddenly stop if a developer opts to use the
  latest gee whiz technology
• Emerging facilities are adopted and glued on to
  the old methods
• Companies buy companies and wire systems together
• Its a mess!

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A day in the life of a transaction
CICS
DB2
IMS
MQ
WAS
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MAINVIEW Transaction Analyzer (MVTA)

• MVTA is part of the MAINVIEW family
• Benefits from common infrastructure and
  communication
• Utilizes data from existing BMC monitoring
  solutions
• Correlates transaction information
• Consolidates transaction information from
  different subsystems across the mainframe
  environment
• Tracks transaction through and across z/OS
  environments
• User sees the path taken for each unit of work in
  the logical order in which they were invoked
• Near real time
• Improves debugging capabilities
• Provides information about transactions as they
  flow
• Makes it easier to pinpoint problems (problem
  isolation)
• Application-level units of work summarize what
  happened during the transaction
• No need to hunt through several products to see
  where breakdown occurred

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Architectural Overview of MVTA
IP?
Qnami!
eWLM
WAS
CTG
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Example transaction flow

• CICS-DB2 Transaction
• 1. Transaction TRN1 in Region CICS1 on image
  MVS1
• 2. TRN1 Invokes DB2 system DB21using Plan PLAN1
• 3. TRN1 Uses Distributed Program Link (DPL) to
  program PROG2 in CICS2 on image MVS2. This runs
  under the standard mirror task CSMI
• 4. CSMI invokes DB2 system DB22 using Plan
  PLAN2
• 5. CSMI returns
• 6. Transaction TRN1 returns
• 7. UOR created
• TRN1 has a UOR UOR1
• DB21 using PLAN1 has a UOR UOR2
• CSMI has a UOR UOR3
• DB22 using PLAN2 has a UOR UOR4

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Sample Flow for illustration
CICS1
CICS2
DB21
DB22
SQL PLAN1
SQL PLAN2
TRN1
CSMI
UOR1
UOR3
DPL to PROG2
UOR4
UOR2
SYNCPOINT And End
MVCICS PAS
MVDB2 PAS
MVCICS PAS
MVDB2 PAS
MVTA PAS
MVLOG STC
MVLOG STC
MVTA PAS
MVI CAS
MVI CAS
MVTA Log
MVTA Log
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On Demand Correlation

• MVTA Correlates Transaction data On Demand
• End user request for a VIEW
• Request via View Based API
• Any Timer driven process requesting it
• Observes the adage Keep the data local!
• Reduced overhead. The price is paid when a user
  requests correlation
• Increased flexibility by not storing all data in
  the same location

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Correlation View
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Drill down from Problem Isolation to Diagnosis

• MAINVIEW Transaction Analyzer provides problem
  isolation based on information provided by
  underlying MAINVIEW monitors
• MAINVIEW monitors provide diagnosis via drill
  down from MVTA
• Using standard MAINVIEW architecture, MVTA
  hiperlinks to UOW/UOR information in
• MAINVIEW for CICS
• MAINVIEW for IMS
• MIANVIEW for DB2
• MAINVIEW WEBSPHERE for MQ

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CICS Drill Down to MAINVIEW for CICS
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CICS Direct Link to MAINVIEW for CICS
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CICS Drill Down on File to see delay reason
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IMS Drill down to MAINVIEW for IMS

• Requires MVIMS 4.2 with PTFs
• BPI9796, BPI9802, BPI9797, BPK1153

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IMS Hyperlink into MAINVIEW for IMS
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DB2 Drill down to MAINVIEW for DB2

• Hiperlink on the Count to expand rows

• Hiperlink on the DB2 ID field to get thread
  information.

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DB2 DOMEQRPN Thread Accounting Report
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DB2 DOMEQRPN Thread Accounting Report (cont.)
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MQ Search Result
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MQ MVTA with CICS, MQ, and IMS
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MQ Hyperlink to MQ from GET latency page1, page2
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Next Steps for MVTA

• Additional z/OS support
• Integration with MAINVIEW Websphere for
  Application Server (MVWAS)
• Tracking transaction flows at the enterprise
  level.
• MVTA captures MQ related transaction flows when
  they enter z/OS
• For MQ applications following best practices
  where MQ MSGIDs are unique, MVTA answer important
  questions
• A CICS task executes MQPUT to a Queue for which
  an IMS trigger is defined
• Question What IMS transaction ran and how well
  did it perform?
• MVTA does not capture MQ related flows before
  they enter z/OS
• From where did the initial MQ request originate
  in the distributed environment and how well did
  application processes associated with it perform

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Qnami! By MQSoftware
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People, Process and Information Delivers Business
Application Value
Efficiency Depends on People, Process and
Information

• Information
• The management tools that address the visibility
  of the business application and expose
  information in the appropriate semantics
• People
• The virtual and/or dedicated application support
  team (and others)
• Process
• The organization's way of providing business
  application support and the interaction of the
  support team with other members of the enterprise

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Business Application Management
The Information
Aggregate Business Metrics
Quality of Business
Business Intelligence
Process Analysis
Real-time Business Content
MVTA
Business Perf
Business KPI
Inf Mgmt
Business Proc Stats
Business Notification
Q Nami! BTM
MAINVIEW
Business Application Management
ITIL
SOA
SLA
Problem Mgmt
IT Notification
Service Delivery
Business Agility
Service Quality
Problem Identification
Real-time IT Events
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Q Nami! Value Proposition

• Benefits
• Real-time monitoring of each business transaction
• Event on transaction payload value for
  business-level information exposure
• Supports many regulatory requirements for
  business operations
• Monitor revenue and business risk of each
  transaction in real-time
• Isolate transaction and business process
  inefficiencies resulting in less downtime,
  efficient use of IT resources, reduced
  operational risk and accurate process
  optimization
• Increased efficiency in demonstrating compliance
  and service level agreements
• Assures data integrity for business intelligence
  reporting requirements
• Aligns IT with the business

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Q Nami! Value Proposition

• Features
• Transaction Monitoring
• Business Performance Monitoring
• Quantitative
• Qualitative
• Business Process Measurements
• SLA Monitoring and Reporting
• Business Payload Monitoring and Reporting
• Business Service Monitoring
• Performance and Availability Monitoring
• Event Correlation and Management based on Payload
  Contents and Transaction Timeouts or Failures

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Q Nami! Transaction Monitoring Support
Java API
C API
CICS API
COM/.NET API
Q Nami! provides a robust transaction monitoring
solution regardless of technologies used or
architectural styles employed.
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Business Performance Information
Business Performance Information through the
Payload Monitoring Engine
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Business Notification
Payload monitoring provides the ability to set
business thresholds for out of range payload data
and take appropriate automated action
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Technical User Perspective
Business service views from performance and
availability data provides immediate status of
business application with respect to
infrastructure performance
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Technical User Perspective
IT operations and application support teams can
observe the real-time transaction status of
transactions flowing through the business
application
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Technical Notification
Notification of a transaction that has failed
leads IT Operations and application support teams
to view the location of where the transaction has
failed
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Problem Determination in Multi-Tier,
Heterogeneous Technology Business Applications

• Focus of discussion is on problem determination
  and management functionality of Q Nami!
• Q Nami! understands the status of a transaction
  at any distributed location with some Mainframe
  presence
• MVTA understands the status of a transaction at
  any location on the mainframe
• .. but, there are other virtual team members who
  gain value from knowing the overall transaction
  status and pinpointing causes of problems
• Result Work more efficiently, lower business
  application support costs, decrease dramatically
  the time to resolve a problem

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Business ApplicationInsurance Policy Purchase
MVTA
Architectural view of data flow for Insurance
Policy Purchase business application
CICS
WAS
WMB
DB2
WMQ
WMQ
IMS
Linux
AIX
z/OS
MV
Business Application Support Virtual Team
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Business ApplicationInsurance Policy Purchase
Everything is running with no problems. Virtual
team members can concentrate on other value
producing activities
MVTA
Life is good!
CICS
Txn 1 Start
WAS
WMB
DB2
WMQ
WMQ
IMS
Linux
AIX
Txn 1 End
z/OS
MV
Business Application Support Virtual Team
46
Business ApplicationInsurance Policy Purchase
Q Nami! operations console showing the status of
individual transactions
MVTA
Q Nami! drill-down to performance and
availability metrics for WAS
CICS
Txn 1 Start
WAS
WMB
DB2
WMQ
IMS
Linux
AIX
z/OS
MV
BMC RCA deep-dive JEE analysis finding root cause
of problem
Business Application Support Virtual Team
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Business ApplicationInsurance Policy Purchase
Q Nami! operations console showing the status of
individual transactions
MVTA
Q Nami! drill-down to performance and
availability metrics for WMB
CICS
Txn 1 Start
WAS
WMB
DB2
WMQ
WMQ
Analyze specific node in WMB execution group to
optimize response times
IMS
Linux
AIX
z/OS
MV
Business Application Support Virtual Team
48
Business ApplicationInsurance Policy Purchase
MVTA
Q Nami! drill-down to business service views for
insurance policy purchase business application
Q Nami! operations console showing the status of
individual transactions
CICS
Txn 1 Start
WAS
WMB
DB2
WMQ
WMQ
Analyze specific interactions of mainframe
components through MVTA
IMS
Linux
AIX
z/OS
MV
Business Application Support Virtual Team
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Q Nami! Integration With MVTA

• Product Integration Phase 0
• Jointly written white paper on Q Nami! and MVTA
  integration foundations
• Product Integration Phase 1
• Simple launch in context from Q Nami! to MVE/MVTA
• Product Integration Phase 2
• Q Nami! pull of MVTA data and displayed in Q
  Nami! dashboard
• Potential integration to MAINVIEW monitors
• MAINVIEW monitors launched when QNami! detects
  transaction hang or slow down in real time
  transaction environments
• MAINVIEW monitor information pulled for inclusion
  into QNami dashboard
• Futures
• Possible integration with BMC Atrium CMDB and BMC
  Discovery
• Possible integration with BMC Capacity Management
  Data Base (CDB)

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Summary

• The enterprise focus needs to be on the business
  application and not the technology
• IT to business alignment is attained through
  people, process and information synchronization
• Information source for business application
  management is the transaction flow
• Information measurement is attained from having
  focus on the business transaction in a business
  application
• Q Nami! provides end-to-end business transaction
  monitoring and supports various levels of
  functionality for both business and technical
  users
• Q Nami! and MVTA make a powerful combination to
  monitor and manage business applications that
  span distributed and mainframe systems

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Thank You!