PowerPointPrsentation

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saeto
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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Objectives of the project
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
Improvement of trust-based transparency and
quality in VET and in the labour market
(Copenhagen/Brugge Process) Preparation of VET
institutions for accreditation according to EFQM
or ISO. Development of an IT based toolbox
Implementation of referential pilot projects
GOA/ SAETO WorkBench
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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Quality in business
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
Training Organisations without an ISO 9000 series
certificate will find it increasingly difficult
to do business in a commercial environment.
GOA/ SAETO WorkBench
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• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Changes in the competitive situation
Self-Assessment
EFQM Software Support
Market Expectations
Added Benefit of SAETO
GOA/ SAETO WorkBench
MarketLeadership
MarketMembership
MarketEntrance
End of the 80s
Today
Tomorrow
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• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Beyond ISO EFQM
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
Many organisations remain stuck in ISO 9000 What
steps to take next on the improvement journey
towards business excellence ? Challenge
appropriate and easily understandable steps to
move from ISO 9000 to excellence Basis EFQM
Excellence Model. Gap ISO 9000 to
EFQM EFQM-based self-assessment is consistent to
the European Common Quality Assessment Framework
in Vocational Education and Training (CQAF in
VET).
GOA/ SAETO WorkBench
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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
What does EFQM do for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
Measure the temperature in the company
GOA/ SAETO WorkBench

• Where are the pains ?

• How do employees/stakeholders see it ?

• Where can we gain something ?

• Who can we learn from (benchmarking) ?

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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
What does EFQM do for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
Opens the door to Excellence Awards (this in
itself can be very motivating for the enterprise)
GOA/ SAETO WorkBench
Business Excellence has a very strong ROI

• Shareholder Value is higher in companies that
  regularly measure and improve using CAF / EFQM
  / MBNQA

• Faster growth and better operative results

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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Commercial benefit of excellence Award winning
companies
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
How does Self-Assessment help me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
A comprehensive, systematic and regular review of
all activities and results.  Allows to discover
strengths and areas for improvement Starting
point for continuous improvement.
GOA/ SAETO WorkBench
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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
How does Self-Assessment help me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
Reasons
GOA/ SAETO WorkBench

• Investigate current status
• Enable comparison
• Identify strengths and weaknesses

• Improvement activities in the organisation
• Assessment based on facts
• Results can be compared wit others
• Concept can be used in all areas of the
• organisation

Advantages

• Participation of management
• Active involvement of core areas
• Information of all employees
• Avoid feeling of control
• Creating a common understanding of TQM

Pre-Requisites
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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?

• Why an EFQM software support?

Self-Assessment
EFQM Software Support
Added Benefit of SAETO

• If you are serious about EFQM you must regularly
  assess your situation!
• The saved costs of a single assessment in terms
  of time and personnel costs can already cover the
  costs of GOA.
• The EFQM based Strengths and Weaknesses analysis
  will be linked directly into CIP and in line with
  your corporate strategy.

GOA/ SAETO WorkBench
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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Why an EFQM software support?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
The software explains the model as you go
along instead of reading a book on EFQM, the
software leads you step-by-step
GOA/ SAETO WorkBench
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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Why an EFQM software support?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO

• Home-grown solutions (e.g. using Excel) cost at
  least as much as GOA, but are far less powerful
  and time-saving, and
• no updates,
• no new features,
• no changes as EFQM model evolves,
• no anonymous analysis,
• no automated distribution,
• no expansion towards similar models
• etc.

GOA/ SAETO WorkBench
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Einleitung Seite 1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
The path to Excellence
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
Determine KPIs
Define Strategy
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Rückblick Seite1

• Quality in Business

The EFQM Excellence Model
Beyond ISO EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefits of SAETO
GOA/ SAETO WorkBench
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Rückblick Seite1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Why an inquiry software?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO

• EFQM calls for systematically obtained data
• Inquiries can be carried out anonymously
• Particularly important for satisfaction inquiries
  (Students, Personnel, Teams, 360 Management
  Feedback, ...)
• Regularly conducted inquiries allow fast reaction
  to felt, smallerproblems and thereby strongly
  improve Motivation
• Satisfaction inquiries can be used as valuable
  input for continuous Improvement

GOA/ SAETO WorkBench
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Rückblick Seite1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?

• Why an inquiry software?

Self-Assessment
EFQM Software Support
Added Benefit of SAETO

• Electronic inquiries can be carried out quickly
  and at a very low cost
• Automatic generation of reports and statistics on
  the push of a button
• The knowledge bases included in saeto provide a
  sound basis on which contents and expressions can
  be tailored to organisation-specific inquiries

GOA/ SAETO WorkBench
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Rückblick Seite1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Why an inquiry software?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Rückblick Seite1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
What is the added benefit of saeto?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
Copenhagen Process self-assessment will become
the cornerstone of continuous improvement in
education and training in Europe. The European
Common Quality Assessment Framework in VET
(CQAF) requires continuous improvement. SAETO
meets all requirements of CQAF in VET.
GOA/ SAETO WorkBench
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Rückblick Seite1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
What makes saeto special?
Self-Assessment
EFQM Software Support
Added Benefits of SAETO

• European solution with multinational validation.
• Integration of methodology, training modules and
  software, supported by an international
  partner network.
• Product based on and licensed by EFQM ISO
• Solution compatible with
• CQAF (European) Common Quality Assessment
  Framework
• ANECA Spanish National Agency for Quality
  Assurance and Accreditation
• eduQua Swiss quality certificate for ETOS
• Gütesiegelverbund Weiterbildung Quality Label
  Association for Continuing VET, Germany
• LQW Learner-oriented Quality in Continuing VET,
  Germany

GOA/ SAETO WorkBench
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Rückblick Seite1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
What is the benefit of the SAETO survey modules?
Self-Assessment
EFQM Software Support
Added Benefits of SAETO
Extensive survey catalogues for stakeholder
analysis Modular structured to select short or
in-depth surveys Adaptable to specific and
individual needs
GOA/ SAETO WorkBench
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Rückblick Seite1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
GOA/saeto WorkBench - Benefits
Self-Assessment
EFQM Software Support
Added Benefit of SAETO

• Conformity with EFQM model and always up to date
• Supports methodology and structured approach with
  a systematic approach to the needs of
  Educational and Training Organisations
• Reduces training effort for EFQM
• Can be easily adapted to individual needs
• Multi-lingual question catalogues
• Quick and efficient Reporting
• Follow-up on improvement suggestions using
  Balanced Q-Card

GOA/SAETO WorkBench
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Rückblick Seite1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Beneficiaries
Self-Assessment
EFQM Software Support
Added Benefit of SAETO

• SAETO offers benefits to all employees of
  educational and training organisations with
  special emphasis on managers trainers through
• Continuously updated conformity with the EFQM
  model
• Support of methodology and structured approach
• Reduction of training effort for EFQM
  implementation
• Easy adaptation to organisation specific aspects
• Multi-lingual question catalogs
• Quick and efficient reporting support
• Follow-up on improvement suggestions (CIP,
  Balanced Q-Card extension)

GOA/SAETO WorkBench
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Rückblick Seite1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
User statements
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
Dr. Paula Carioca, Director ICL Portugal "A
strong point of the (GOA) software is that it
entirely eliminates the bureaucracy factor of
quality management. A further advantage observed
by ICL is the savings which the use of the
software provides, as well as its intrinsic value
for money. In the opinion of ICL Portugal, the
use of the AnaFact Software (a former version of
GOA) allows savings of approximately EUR 15.000
per year in third-party expenses, and between 10
and 20 in quality department personnel costs."
GOA/SAETO WorkBench
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• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Co-operation Possibilities
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
We invite additional test-bed partners !
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Rückblick Seite1

• Quality in Business

Beyond ISO EFQM
What does EFQM for me?
Currant GOA/saeto WorkBench ETO Users
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/SAETO WorkBench
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Thank you for your interest