Siyakhula Certificate

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Siyakhula Certificate

• Presented by
• Meera Hoosen
• Certification Manager Western Cape

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Background

• Political Economic transformation
• Unemployment on the rise
• New player emerges in the name of SMME

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SMME- definition

• SMME- Small Medium Micro Enterprises
• Close Corporations (cc)
• Pty Ltd
• Sole Proprietor
• Partnership
• Community Project

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Why is the concept of quality important to your
business?

• Not negotiable
• Maximum profitability
• Perception
• Price
• Customer Satisfaction
• Vital tool for business survival

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• WHAT ARE THE CHALLENGES FACING LARGE SMALL
  ORGANISATIONS TODAY

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BUSINESS SENARIO

• SMME LARGE ORG
• SUBCONTRACTOR/STAKEHOLDER ISO90012000
  REGISTERED
• BEE
• SA
• SURVIVALIST CULTURE CONTINUAL IMPROVEMENT
  CULTURE

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Challenges facing large organisations

• Regulatory Statutory Compliance
• Bee Compliance
• Corporate Governance
• Triple Bottom Line Reporting
• Social Responsibility Accountability
• ISO 90012000 Compliance
• Ethics
• Etc

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Challenges Facing SMMEs

• Lack of resources
• Time constraints
• Finance
• Access to contracts
• The magnitude of ISO 90012000 requirements
  perception that formal certification was
  unattainable

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ISO 90012000 Requirements

• CLAUSE 4.1
• Where an organization chooses to outsource any
  process that affects product conformity with
  requirements, the organization shall ensure
  control over such processes. Control over such
  outsourced processes shall be identified within
  the QMS

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ISO 90012000 Requirements

• CLAUSE 7.4.1The organization shall evaluate and
  select suppliers based on their ability to supply
  product in accordance with the organizations
  requirements

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Invisible Trade Barriers

• Demands for ISO 90012000 certification during
  the tender / procurement process were placing
  unfair pressures on SMMEs thereby excluding them
  from the process, this is a direct contravention
  of WTO protocols on Invisible Trade Barriers.

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Business Scenario

• OBJECTIVES
• SMME LARGE ORG
• SUBCONTRACTOR/STAKEHOLDER ISO90012000
  REGISTERED
• BEE
• SA

CONTINUAL IMPROVEMENT CULTURE
SURVIVALIST CULTURE
IS THERE MUTUALLY BENEFICIAL SUPPLIER
RELATIONSHIP? ETHICAL DILEMMA
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• SABS CERTIFICATION (Pty) Ltd
• realized the needs of SMMEs to gain access to
  contracts and developed the SMME CERTIFICATION
  SCHEME which in combination with ISO 9000 for
  small business (TC 176) shall provide for a
  systematic approach to compliance with SANS ISO
  90012000.

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SABS SMME Development Department

• STATEMENT OF INTENT
• The improvement of the SMMEs capacity to
  perform, that will result in economic growth
  through institutional capacity building and human
  resources development.

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SMME Development Department

• Offers services and products through training
  development Missing Link Programme
• Facilitates access to the following services
• Product certification
• System certification
• Capability reports
• Product testing
• SA excellence model
• Sign posting
• Missing link eg. Clothing,
• welding etc.

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Criteria for SMME Support

• Existence gt1year
• Annual turnover of min. R 100,000 or max. R30m
• 50 should qualify as follows
• Be owned by people with disabilities
• BEE enterprises
• Majority ownership by HDIs
• Small, medium micro enterprises
• JV between HDIs and non HDIs

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SMME Certificate

• Is inspired by
• The National Small Business Act 1996
• Broad- Base Black Economic Empowerment Act 2003
• Presidential Imperatives Projects on SMME
  Development and the stimulation of the South
  African economy
• Corporate Governance
• Social Responsibility Accountability

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Siyakhula Certificate

• Siyakhula means
• We are growing
• Xhosa
• (REGISTERED INTELLECTUAL PROPERTY OF SABS)

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Siyakhula Certificate

• GROWTH CONCEPT
• Grow SMME
• Grow Auditors
• Grow Certificate
• Grow / Stimulate Economy

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Growth concept
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Siyakhula Certificate

• Encourages
• Learning organization
• Customer orientation
• Involvement of people
• Leadership
• Continuous improvement
• Development of a quality culture

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Siyakhula Certificate
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3 Phase Certification Process

• PIP subsidize 3 projects per SMME 50 per phase
  Continual
  improvement

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• Customer Focus
• Leadership
• Involvement of People
• Process Approach
• System Approach
• Continual Improvement
• Factual Approach to Decision Making
• Supplier Relationships

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Phase One Principles

• Customer Focus
• Leadership
• Involvement of People
• Factual Approach to Decision Making

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Phase One - Milestones

• 5.1
• 5.1
• 5.4.2
• 5.3
• 4.1
• 5.4.1
• 5.5.2
• 5.5.1
• 5.5.3
• 5.2
• 5.1

• Vision
• Mission
• Business plan
• Quality policy
• Scope
• Measurable Quality objectives
• Appoint management representative
• Responsibilities authorities defined
• Evidence of internal communication
• Establish customer requirements/ expectations
• Establish relevant statutory/ regulator
  requirements

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PHASE 1
Valid for 6 months
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Phase Two Principles

• Customer Focus
• Leadership
• Involvement of People
• Factual Approach to Decision Making
• Process Approach
• System Approach

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Phase Two Process Systems Approach

• ID. processes interrelation
• Proc doc control
• Proc control of records
• Proc internal audits
• Doc corrective action
• Doc preventive
• Doc NC prod
• ID outsourced processes

• 4.1/4.2
• 4.2.2
• 4.2.3
• 8.2.2
• 8.5.2
• 8.5.3
• 8.3
• 4.1

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Phase Two Leadership People Involvement

• ID Resources
• Human Resources
• Infrastructure
• Work environment

• 6.1
• 6.2
• 6.3
• 6.4

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Phase Two- Milestones

• Quality manual
• Process maps / procedures / work Instructions
• Training plans
• HR processes
• Employee records
• Infrastructure process equipment etc
• Suitable work environment
• Scope exclusions
• Management review

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Valid 6 months
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Phase 3- Principles

• Leadership
• Involvement of People
• Process Approach
• System Approach
• Continual Improvement
• Customer Focus
• Factual Approach to Decision Making
• Supplier Relationships

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Assessment

• FULL ISO 9001 ASSESSMENT
• CONDUCTED 12 MONTHS AFTER PHASE 1 ASSESSMENT
• MANDAY REQUIREMENT AS PER IAF GUIDELINES

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Clearance Of Findings

• 90 DAYS AFTER ASSESSMENT
• RECOMMENDATION FOR CERTIFICATION SUBMITTED TO
  APPROVALS BOARD
• SIGN CONTRACT
• SIGN NEW QUOTE FOR SURVEILLANCE AUDIT

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ISO 90012000 Certification
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ISO 90012000 Certification

• LOGOS
• VALID 3 YEARS

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Pilot Project Cape Metrorail Supplier
Upliftment Programme

• Metrorail certified to ISO 90012000
• Outsourced various processes eg. Security
  adversely impacted on customer perception and
  service levels
• Had to comply to BEE and tender requirements and
  not on quality requirements during procurement
  process impacted on stated quality requirements

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Cape Metrorail Supplier Upliftment Programme

• Clause 4.1 control based on penalty system -
  financial
• Security company does not comply with
  requirements pays penalty and fires guard
• Eventually loses contract
• No improvement, corrective /preventive action
• No Empowerment???

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Cape Metrorail Supplier Upliftment Programme

• Establish mutually beneficial supplier
  relationship
• Provide training and assistance on ISO 90012000
  requirements
• Contractually bind suppliers to a continual
  improvement process through the Siyakhula
  Certificate
• Any supplier not evolving its QMS to the next
  phase will run the risk of terminating contact

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Cape Metrorail Supplier Upliftment programme

• 7 organizations certified for phase one 23 August
  2004
• SABS SMME department subsidizes 50 of initial
  assessment fees for phase 1 - 3

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Quote Clem SunterAdvocate of the Foxes (SMME)

• We should all accept that the food chain begins
  with the fox. Without an infusion of new foxes,
  no new wealth will be created, no small
  businesses will grow into large businesses, the
  tax receipts of the state will decline, new
  hospitals and schools will not be built ..

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Quote cont

• ..The cause of foxes, therefore has to be
  embraced with passion by government and the
  private sector alike .. Passionless, lukewarm
  approval of foxes will get us nowhere. They are
  not a sideshow. Theyre the principal act.
  (Never Mind the Millennium. What about the next
  24 Hours)

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Thank youNKOSI