Chapter 7: Improving Human Resource Management

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Chapter 7 Improving Human Resource Management

• Bolman Deal
• Deanna Bicknell

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Objectives

• Understand how Human Resource Management began
• Learn the Human Resource strategies
• Apply these strategies to scenarios

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The Beginnings of Human Resource Management

• Robert Owen (Wales, 1790s)
• Provided clean housing for factory workers
• Invented pre-school, daycare, night school
• Prohibited corporal punishment in factory
• Retrained supervisors on humane discipline

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How have we developed Owens approach since the
1790s?
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Basic Human Resource Strategies

• Build implement an HRM strategy
• Hire the right people
• Keep them
• Invest in your employees
• Empower your employees
• Promote diversity

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Build Implement a Strategy

• Develop a shared philosophy (creed)
• Implement the philosophy
• Sounds easy, right?
• Lets try it!

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Clear Channels Creed

• Respect for the individual
• Honest, open communication
• Individual development and satisfaction
• A sense of ownership in Clear Channel's success
• Participation, cooperation and teamwork
• Creativity, innovation and initiative
• Recognition and rewards for achievement

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Hire the Right People

• Know what you want
• Be selective
• Southwest Airlines
• humor
• positive attitude
• From your scenario, what kind of people are you
  looking for?

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KEEP Your Employees

• Reward well
• Protect jobs
• Promote from within
• Share the wealth
• How can we do this?

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Invest in Employees

• Promote learning
• Invest in training programs
• Costs are immediate, but benefits are long term
• Create development opportunities
• Provide mentors
• Encourage new ideas
• What training programs does your scenario need?

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Empower Employees

• Provide information and support
• Encourage autonomy and participation
• Redesign work
• Foster self-managing teams
• Promote egalitarianism

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Promote Diversity

• Be explicit about diversity policy
• Hold managers accountable
• How can we hold everyone accountable for
  diversity policies?

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Congratulations!

• You have just formed a Human Resource Management
  program for your company! You are ready to
  invest in the best part of your company the
  people!

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"When people go to work, they shouldn't have to
leave their hearts at home. --Betty Bender