Handling Problem Team Members

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Handling Problem Team Members

• CS2335
• Fall 2002

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Agenda

• MBTI
• Where are we?
• Paperclip Problem
• Problem Team Members

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What makes teamwork hard?
People
Understand Personality Types
Handle Problem Members
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Understanding People
The quiet man (E/I)
Just the Facts Maam (S/N)
Feelings, nothin more than feelings (T/F)
See you at 33407 EST (J/P)
The 4 major temperments SJ, SP, NF, NT
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Z Problem Model
S
N
(List Alternatives)
(List Facts)
T
F
(Evaluate Practicality)
(Evaluate Impact)
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MBTI Problems
All Is Analysis Paralysis All Es Seize on
early idea All Ss Data Overload, Too many
Details All Ns Intuitive Leaps, Skip
Details All Ts Impersonal Solutions All Fs
Harmony above all All Js Schedule First, Seize
on early idea All Ps No Schedule at all, If we
just wait a better solution will come
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Paperclip Problem
Groups of 5-7 One Facilitator/Observer (Process
Focus) Note MBTI on Paper Approx 15 minutes time
limit Post-Mortem
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Post Mortem
Did team go through any of life cycle? How did
they reach consensus? Were there problems? What
roles were evident?
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Problem Team Members
Sniper, Sharpshooter
Assistant Trainer
Denier
Quiet Member
Anxious Member
Dominator
Side Tracker, Rambler
Hand-Clasper
Polarizer, Hair Splitter
Attention Seeker
Clown
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Handling Problem People
Before Meeting
Get cooperation
Give person special task
Remove issues from agenda
Put behavior on agenda
During Meeting
ID and discuss behavior
Interview person using active listening
Role switching
Adjourn
Gromyko Intervention
ESTABLISH GROUND RULES UP FRONT
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Whos Who
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Next Time
Team Communications What you think you heard is
not necessarily what I think I said!