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ASAS STRATEGI KOMUNIKASI

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ASAS STRATEGI KOMUNIKASI PPL Universiti Putra Malaysia CONTENTS UNITS: I: Introduction to Comm in Organ II: Basic Comm Skills III: ITP Comm Strategies IV: Group Comm ... – PowerPoint PPT presentation

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Title: ASAS STRATEGI KOMUNIKASI


1
ASAS STRATEGI KOMUNIKASI
  • PPL
  • Universiti Putra Malaysia

2
CONTENTS
  • UNITS
  • I Introduction to Comm in Organ
  • II Basic Comm Skills
  • III ITP Comm Strategies
  • IV Group Comm Strategies
  • V Public Presentation Strategies

3
Unit III
4
DETAILS OF UNIT III
  • ITP Comm Strategies
  • Ch7 Work Relationships
  • Ch8 Principles of Interviewing
  • Ch9 Interview in Business Settings

5
ITP COMM STRATEGIES Chapter 7
  • Ch 7Work Relationships
  • Important skills to maintain constructive r/ships
    with superiors, co-workers, customers, and others

6
Manager-Employee RelationshipsEveryone has a
boss!
  • Basic ethics of comm
  • Refraining comments on sensitive issues
  • Straight forward honest with everyone
  • Avoiding delays distortions of information. No
    personal gain/ manipulation
  • Stick to organiz-l goal esp during conflict

7
Manager-Employee RelationshipsEveryone has a
boss!
  • Goal-setting
  • Friendliness, Openness, Cooperation, Honesty.
  • Situational Knowledge Comm Climate
  • EFFECTIVE MNGRS Approachable, Sensitive,
    Credible, Confident, Honest, Supportive.
  • EFFECTIVE EMPLYEES Performing the best, Pressure
    proof, Cooperative, Supportive, Honest, Promote
    bosss companys success

8
Manager-Employee RelationshipsEveryone has a
boss!
  • Methods of Managing Power
  • Assign on important tasks esp. critical issues
  • Discretion autonomy over tasks resources
  • Visibility to others recognition for efforts
  • Building r/ships for others, connecting with
    powerful people, finding sponsors, etc.

9
Co-worker RelationshipsCapitalizing on
individual strength!
  • Coworkers are based upon
  • Proximity
  • Shared interests
  • Shared tasks
  • Satisfaction of needs
  • Support Power Expertise Social interactions

10
Difficult personin our workplace!
  • Who are they?
  • "Sebarang individu / manusia yg bertindak
    keterlaluan dan menimbulkan ancaman jangka
    panjang dan jangka pendek dari segenap segi.
  • gt tindakan, pandangan, perkataan, dll.

11
Individu bermasalah
  •  Cara orang bermasalah berfikir
  • Enggan memahami menerima diversity.
  • Hanya pandangannya shj yg benar tepat.
  • Fikiran golongan ini tertutup, negatif,
    skeptikal, prasangka, kusust, terdesak, putus
    asa, agresif, etc.
  • Semua yg baru, janggal luar biasa ialah salah,
    silap sesat malah haram!."

12
7 KATEGORI INDIVIDU BERMASALAH
  • The Hostile aggressive
  • The Complete complainer
  • The Clamming-up
  • The Ballooner
  • Super Agreeable nice
  • The Negativist
  • The Indecisive

13
'Hostile-aggressive (ancam agresif)
  • Ciri-ciri
  • Bertanya untuk memalukan
  • Nada suara yg keras, gaya yang angkuh
  • Kata2 yg memperli, merendah2kan kita
  •    Ambil kesempatan atas kelemahan kita.

14
'The Complete Complainer(bersungut / complain)
  • Ciri-ciri
  • Sentiasa merungut biar apapun yang kita buat
    sekalipun kesilapan kecil.
  • Sentiasa mempertahankan kesalahan kelemahan
    dirinya dgn menyalahkan orang lain.

15
'Clamming Up' (pendiam)
  •   
  • Ciri-ciri
  • Orang yg hanya diam ketika ditanyakan sesuatu
    maklumat yang mustahak.
  • Sentiasa berikan jawapan ringkas seperti -
    "entah!", "Tak tahu", "Ok!".

16
'The Balloons(menunjuk-nujuk pandai / hebat)
  •     Ciri-ciri
  • Bersikap demikian utk melindungi
  • kekurangan diri.
  • Orang ini menolak pandangan orang lain
  • Rasakan hanya dia yang bagus.

17
Difficult Co-workers Capitalizing on individual
strength! suggested steps on page 213
  • 1. Make sure you are not the one
  • 2. Do your job
  • 3. Fulfill the necessities of difficult person
  • 4. Assess their perception levels
  • 5. Accept them as is not what you want them to
    be!

18
Difficult Co-workers Capitalizing on individual
strength! suggested steps on page 213
  • 6. Confront them wisely!
  • 7. State how you feel cautiously!
  • 8. Recognize their achievements deservingly!
  • 9. Maintain your professionalism
  • 10. Seek mediation if all fails

19
Mentor Protégé(page 222)
  • Mentor is usually older (years / knowledge /
    experience) from 8 to 15 years.
  • Mentor must be confident, approachable,
    successful, skillful in comm., able to make
    decision, secure, strong ITP skills.
  • Protégé must be ambitious, eager to learn,
    open-minded, loyal, talented, energetic,
    communicative.

20
Mentor Protégé phases (page 222)
  • Initiation appreciate the mentors talent and
    expertise
  • Cultivation ITP bonding in term of mutual
    admiration.
  • Separation - Mentor protégé needs some
    distance to be more independence.
  • Redefinition both see each other as peers
    (parallel but not equal!)

21
Addressing sexual harassmentin workplace -page
228
  • As a victim
  • Be straight forward
  • Immediately lodge a report to your
    boss/personnel.
  • Document each incident in details.
  • Bring up any witness (if any)

22
Addressing sexual harassmentin workplace -page
228
  • As a supervisor
  • Take every complaint seriously
  • Conduct your own investigation
  • Maintain objectivity
  • Suspend judgment supervisor only supervise, let
    the judges pass the judgment!

23
ITP COMM STRATEGIES Chapter 8
  • Ch 8Principles of I/viewing
  • Your effectiveness in performing a task lies in
    your ability to reach others through your spoken
    word.

24
Pciples of I/viewing
  • Important rules of asking questions
  • Clarity in questioning
  • Relevance in questioning
  • Neutral non-bias in questioning

25
Pciples of I/viewingTypes of Questionnaires
  • Close-ended (yes or no)
  • Open-ended Primary / Secondary

26
Pciples of I/viewingTypes of Questionnaires
(page 250)
  • Open-ended Primary / Secondary 8 types
  • Clarification-Could you tell me a little more
    about..
  • Elaboration-Anything else you want to
    elaborate?
  • Paraphrase-Lets see, you were saying
  • Encouragement-Uh..huh! /Thats interesting
  • Mirror-You said that its important for you to
    have this job (using the respondents statement)

27
Pciples of I/viewing
  • Responding Providing F/back
  • Attend with full preparation.
  • Concentrate on what you have to say
  • Listen! never interrupt an incomplete question
  • Think before you speak- Dont blurt out word/s
  • An interviewee is worthy of an interviewers
    time.

28
ITP COMM STRATEGIES
  • Ch 9 I/view in Biz Settings
  • Your qualification will only get you an
    interview your performance in the interview will
    get you the job!

29
Interview in Business Settings
  • An Interviewee must know
  • The goal setting (i.e.) To get the job!
  • Situational kledge Do some research!
  • Prepare a CV that fit to the interview
  • Prepare a CV with a COVER LETTER!
  • Research on the Companys background!

30
Interview in Business Settings
  • Communication Competence
  • Dress appropriately
  • Prepare to ask answer questions
  • Listen and utilize non-verbal comm skills
  • Handle discriminatory questions neutrally
  • Following up the interview send a letter

31
Wassalamualaikum Terima kasih
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