Safer Patients Storyboard Template Kick off LS

1
Name of Project NHS Board Hospital
Helen Bauld Senior Nurse Paediatrics/Neonates
2
Background what was problem/issue?

• POOR COMMUNICATION IN WARD
• LENGTHY HANDOVERS
• QUALITY OF INTER- DEPARTMENT COMMUNICATION

3
Examples of tests/changes
Test FiveAll handovers to be communicated using
SBAR and READBACK
Test Four AM medical/nursing handover to be
communicated using SBAR and readback
System being tested
Test Three SBAR and Readback to be used for a
weeks medical/nursing handover
Test Two The Monday am Nursing /Medical handover
to be communicated using SBAR and readback
Test One At handover all staff informed of SBAR
and readback

4
Example of Tools

• SBAR
• READBACK

5
Learning from improvement

• NEVER PRESUME
• INCLUDE ALL
• LISTEN
• KEEP TRYING
• START small think BIG

6
Next Steps / Aims

• INTRODUCE SBAR/READBACK TO OTHER AREAS i.e AE
• Use SBAR pad