SIX SIGMA BLACK BELT

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SIX SIGMA BLACK BELT Summary of Steps
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Summary of Steps
STEP 1 Establish process management
responsibilities STEP 2 Define process and
identify customer requirements STEP 3 Define and
establish measures STEP 4 Assess conformance to
customer requirements STEP 5 Investigate process
to identify improvement opportunities STEP
6 Rank improvement opportunities and set
objectives STEP 7 Improve process quality (apply
Quality Improvement Cycle)
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Step 1

• Establish process management responsibilities
• OWNER

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STEP 1 OBJECTIVES

• Identify the owner in charge of the end-to-end
  process
• Identify responsibility of all process members

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STEP 1 KEY ACTIVITIES

• Review owner selection criteria
• Identify owner and process members
• Establish review responsibilities of owner and
  process members

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STEP 1 Tools/Techniques

• Multivoting
• Nominal Group Technique

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STEP 2

• Define process and identify customer requirements

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STEP 2 OBJECTIVES

• Understand how the process operates at a high
  level and what is required of it

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STEP 2 KEY ACTIVITIES

• Define process boundaries and major groups,
  outputs and customers, inputs and suppliers, and
  subprocesses and flows
• Conduct customer needs analysis
• Define customer requirements and communicate your
  own requirements to suppliers

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STEP 2 Tools/Techniques

• Affinity Diagram
• Benchmarking
• Block Diagram
• Customer Needs Analysis
• Customer/ Supplier Questionnaire
• Interview
• Focus Group
• Survey
• Tree Diagram

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STEP 3

• Define and establish measures
• MEASUREMENTS

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STEP 3 OBJECTIVES

• Determine what needs to be measured and
  controlled to meet customer requirements

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STEP 3 KEY ACTIVITIES

• Decide on effective measures
• Review existing measures
• Install new measures and reporting system
• Establish customer satisfaction feedback system

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STEP 3 Tools/Techniques

• Brainstorming
• Interview
• Multivoting
• Nominal Group Technique
• Focus Group
• Survey

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STEP 4

• Assess conformance to customer requirements

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STEP 4 OBJECTIVES

• Find out how well you are doing against customer
  requirements and how well suppliers are doing
  against your requirements

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STEP 4 KEY ACTIVITIES

• Collect and review data on process operations
• Identify and remove causes of abnormal variation
• Compare performance of stable process to
  requirements and determine chronic problem areas

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STEP 4 Tools/Techniques

• Brainstorming
• Cause and Effect Diagram
• Control Chart
• Graph
• Interview
• Multivoting
• Nominal Group Technique
• Pareto Diagram
• Survey

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STEP 5

• Investigate process to identify improvement
  opportunities

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STEP 5 OBJECTIVES

• Identify internal process problems affecting
  customer satisfaction and costs
• Identify process simplification opportunities

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STEP 5 KEY ACTIVITIES

• Gather data on process problems
• Identify potential process problem areas to
  pursue
• Document potential problem areas
• Gather data on subprocess problems
• Identify potential subprocess problems to pursue

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STEP 5 Tools/Techniques

• Brainstorming
• Flowchart
• Interview
• Multivoting
• Nominal Group Technique
• Pareto Diagram

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STEP 6

• Rank improvement opportunities and set objectives

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STEP 6 OBJECTIVES

• Decide on order of fixing problems
• Set targets for improvement

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STEP 6 KEY ACTIVITIES

• Review improvement opportunities
• Establish priorities
• Negotiate objectives
• Decide on improvement projects

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STEP 6 Tools/Techniques

• Decision Matrix
• Graph
• Histogram
• Multivoting
• Nominal Group Technique
• Pareto Diagram

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STEP 7

• Improve process quality (apply Quality
  Improvement Cycle)
• (GREEN BELT)

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STEP 7 OBJECTIVES

• Achieve new level of process performance

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STEP 7 KEY ACTIVITIES

• Organize team and develop action plan
• Determine root causes (diagnostic journey)
• Test and implement solution (remedial journey)
• Hold the gains
• Perform periodic process review

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STEP 7 Tools/Techniques

• Action Plan
• Cause and Effect diagram
• Cause and Effect/Force Field Analysis
• Control Chart
• Data Collection Form
• Decision Matrix
• Flowchart
• Graph
• Histogram
• Pareto Diagram
• Problem Definition Checklist

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Thank You

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