Interviewing Techniques

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Interviewing Techniques
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Why Do We Interview People?

• Information!

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Why Interview in Person?

• Emphasizes the importance of the matter
• Use and gather documents
• Interviewer maintains control
• Provides context
• Hard to say No

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Basic Interviewing QuestionsThe Six Ws

• Who?
• What?
• When?
• Where?
• Why?
• How?

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Four General Modes Of Communication

• Verbal
• Non-verbal
• Symbolic
• Written

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Communication Barriers

• Make the other person less willing to communicate
• Cause the other person to become defensive
• Unnecessarily irritates the other person

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Creating Barriers

• Making premature comments and evaluations
• Interrupting others
• Talking too much
• Placing emphasis on blame
• Arguing
• Displaying poor listening habits

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Time and Place

• First consideration
• Announced or Unannounced?
• Second consideration
• Whose territory?
• Yours? Theirs? Neutral?
• What dynamics are present?
• - Co-workers, boss, even children or spouse
• - Time constraints

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Physical EnvironmentGeneral Rules

• Eliminate as much noise as possible (physical,
  psychological, and semantic)
• Eliminate communication barriers (crossed
  arms/legs, personal items, etc)
• Try to set the interviewee at ease
• RememberSet the stage

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Talking Distances
 
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Preparing for the Interview

• What is the objective/purpose?
• What do I know?
• What do I want to know?
• What are the elements of concern or the
  situation?
• What is the background of the interviewee?

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Five Steps of a Compliance Interview

• Identification
• yourself
• interviewee
• purpose
• Rapport

• Questions
• general
• specific
• Summary
• Close

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Types of Questions To Use
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• General or open-ended
• Specific or direct
• Narrative response, the 6 Ws
• Backward reaching
• Empathetic/sympathetic
• Opinion

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Effective Use of Guilt

• People generally like to tell secrets
• Listen and encourage confession
• Let them unburden themselves to you
• Give them time and attention

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Avoid

• Negative questions
• Leading questions
• Compound or complex questions

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Listening

• People give different meaning to words, so
  context is important
• The listener usually maintains the most eye
  contact

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How To Be an Active Listener

• Remain neutral
• Give your complete attention
• Ask about their statements
• Restate their main points
• Put their feelings into words
• Get agreement

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View Any Behavior in Context With the Individuals

• Social class
• Position at the Company
• Religion
• Culture
• Locale