Security Management Program

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Security Management Program

• Workplace Violence

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Definition

• OSHA (Occupational Safety and Health Agency)
  defines workplace violence to include abusive
  language, intimidation, assault, fighting or
  other violent acts displayed by employees,
  co-workers, management, patients, visitors, or
  other parties which may cause emotional or
  physical intimidation or harm.

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• New Hanover Health Network has a zero tolerance
  of a threatening environment.
• Take all threats seriously.
• If you are on the 17th. Street or Cape Fear
  campus and you are in immediate danger, call a
  Code Strong. If you are on an off site location
  - dial 9-911.
• Report all violence in the workplace.
• Complete a Threat Reporting Form.

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Risk Factors for Workplace Violence

• Prevalence of handguns and other weapons
• Increasing number of mentally ill patients being
  released without follow up care
• Distraught family members

• Frustrated patients due to long waits
• Drug/alcohol abusers
• Low staffing
• Isolated work areas
• Poor conflict resolution and communication skills

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Risk Factors for Workplace Violence (cont.)

• Lack of feedback to employees
• Inconsistent implementation of policies
• Presence of street gangs

• Lack of staff training in recognizing and
  managing increasing hostile and/or assaultive
  behavior

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Violence in the Workplace

• This is the most frequent cause of death for
  women on the job and the second for men.
• OSHA determined that 51 of workplace violence
  occurs in medical and/or social service settings.

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Crisis Prevention Institute CourseGives You
Skills

• This course gives you
• training to be able to recognize disruptive
  behavior and to know how to respond to such
  behavior
• skills to know what to do when someone hits or
  grabs you

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Crisis Prevention Institute CourseGives You
Skills

• The course is six hours long
• The course is open to all employees
• It is free of charge
• The course is held at NHRMC
• You may get more information by calling
  Management and Staff Development at extension 5944

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Crisis Prevention Institute Course

• Four Stages of Disruptive Behavior
• 1. Anxiety A noticeable change or increase in
  behavior
• 2. Defensive The beginning stages of loss of
  rationality, belligerent, challenges authority
• 3. Acting Out The total loss of control which
  often results in physical acting out
• 4. Tension Reduction Decrease in physical and
  emotional energy which occurs after a person has
  acted out. Person regains rationality

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Domestic ViolenceDefinition and Facts

• Domestic violence is any type of physical,
  sexual, verbal or emotional abuse that is done
  against an intimate partner by another intimate
  partner.
• 74 of victims are harassed by their partners at
  their workplace.
• Domestic violence is the leading cause for female
  homicides (death) at the workplace.

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Domestic Violence Victims

• Employee victims, who have restraining orders for
  the workplace and/or who feel unsafe at work are
  to notify Special Police so security measures can
  be taken while at work.

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Question

• Are you in a relationship with a person who
  threatens you or hurts you verbally, emotionally,
  physically or sexually?
• If so, there are people to help you.

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Resources for Domestic Violence Victims

• Employee Health Services
• New Hanover County Domestic Violence Shelter and
  Services at 343-0703
• If in immediate danger at home call 911

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Safety Plan Have the following items hidden in a
place where a partner cannot find them

• Important papers, including
• bank account numbers
• checkbook
• your social security number
• his social security number
• his date of birth
• his workplace numbers
• insurance policies

• - marriage license
• birth certificates for you and your children
• list of important telephone numbers (family,
  friends, resources)
• Sentimental valuables and photos
• Cash (50 or more)
• Medications
• Keys for house and car