NUS

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Enabling Borderless Communications with IP
Telephony
NUS IP Telephony Roadshow
15 August 2005
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Agenda

• What is IP Telephony?
• Bringing IP Telephony to NUS
• Future Enhancements
• Q A
• Demonstration and Exhibition

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What is IP Telephony?

• Translates voice conversations into data packets
  and transports over data network (i.e. NUSNET)
  using Internet Protocol (IP) i.e. VoIP. IP
  Telephony is VOIP in the Enterprise (NUS).

Current Singtel PhoneNet Service
New Campus IP Telephony Service
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NUS IPTel Overview
Call Processing / Messaging Servers
Singtel PSTN
Billing and eTicketing IPTel Web Portal
Intranet/ Internet
Gateway
App Services
General Staff (7940)
Exchange (Email)
NUS Network (NUSNET)
Oracle/SAP IVLE
Boss/Secretary (7960)
IP Phone with PC Video
Video Call
Wireless / Softphone
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IP Phone Applications
Real Estate
Emergency Alert
Advertising
Time Clock
Education
Attendance
Custom Off-the-shelf applications
Health Care
ER Stats
Broadcast
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Available Phone Applications

• Desktop SMS Service
• Staff and Govt Directory Services
• MOTD
• Information Services (weather, news, stocks,
  flights, traffic, currency etc)

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SMARTCab Partner SMRT Taxi
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IP Communicator Softphone

• Software phone on PC or notebook
• Make receive calls from anywhere
• Benefits
• Telecom Charges
• VOIP solution more economical than PSTN
• Remote workforce
• Increased productivity
• Better customer service

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Bringing IP Telephony to NUS
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Project Goals
To successfully upgrade PhoneNet to an advanced
IP Communications platform

• Key Considerations
• Minimal disruption to existing voice service
• Enhanced communications features at same or lower
  costs as compared to PhoneNet
• Increased productivity and mobility

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How We Are Affected

• New prefix 6516 allocated
• All extensions preserved
• Seamless migration to new prefix
• 6516 and 6874 concurrently available for 10
  months (Sept 2005 to June 2006)
• Called Number Announcement for 6874 in May
  June 2006
• Four-digit dialing across extensions with
  PhoneNet and IP Phones
• Fax, direct lines non 6874 phones not
  upgraded
• Availability of analogue lines for backup

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Upgrade Schedule
Detailed schedule will be available on the IPTel
Web Portal http//iptel.nus.edu.sg
Phase 2D 4 Oct-29 Nov
Phase 2C 27 Sep-24 Oct
Phase 2E 1 Sep-31 Oct
Phase 2A 25 Aug-21 Sep
Phase 2B 3 Sep-17 Oct
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User and Site Preparation

• Detailed Planning with Dept Phone Admin
• Phone Staff ID listing, seating plan
• Customised settings
• Site readiness assessment
• Expert support team (in conjunction with ITCare)
• User Starter Kit
• IP Phone network patch cord with label,
  connectivity diagram
• Starter guide, links to IPTel portal and support
• User preparation (clear voice mail, cancel call
  forwarding, clear table space, close all
  applications, etc)
• PhoneNet phones will be removed

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IP Phone Models
IP Phone 7960
IP Phone 7940
Easier access for Phone tasks - LCD and context
sensitive keys (call forward, conferencing,
etc) IP Phones comes with Calling Party Name
Identification (Caller-ID) and speaker
phone Self-serve web portal for service
personalization administration Access to
Applications / Services (Directories, MOTD, etc)
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Phone Connection
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Shared Analogue Lines
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Training

• General user training conducted during term break
  from 19-23 Sept 2005
• Secretaries and Phone Admin training conducted
  1-2 weeks prior to department upgrade
• Online E-learning User Guides available

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Price Plans and Charges

• No increase in departmental phone costs
• All installation and setup charges waived during
  upgrade
• Singtel billing terminate end June 2006
• IPTel billing commences July 2006
• Price Plan equivalent to prevailing PhoneNet
  charges
• All IPTel equipment provided on subscription
  basis. No equipment purchase required
• Provisions catered for shared lines where
  applicable

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Future Enhancements
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Desktop Video Telephony

• Cost Effective Video to Every Desktop
• Initiate voice/video call from an IP phone
• High-quality video for effective non-verbal
  communication
• Managed by one converged network

Video Telephony is Now Just a Phone Call
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E-Meetings and Conferencing
As natural and effective as face-to-face meetings
Whos Sharing
2004 Results
Whos Speaking
Whos Attending How attending
Movable, sizable video window
Complete voice, video and web conferencing
capabilities and control
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Converged Communications
Web Application
Calendar
Audio-Conferencing
E-Mail
Collaboration
IP Network
Video Conferencing
Instant Messaging
Voice Messaging
Contact Center
Telephone Services
Telephone Services
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More Info

• IPTel Web Portal iptel.nus.edu.sg and staff
  portal
• User Guides
• Price Plans
• FAQs
• Upgrade and Training Schedules
• Self-serve personalization
• Phone administration

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Questions Answers
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Demonstration
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Cisco IP Phone Models
IP Phone 7960
IP Phone 7940

• Each has a LCD display, four soft keys, messages
  button
• Model 7960 has 6 line/speed dial button
• Model 7940 has 2 line/speed dial button

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Cisco IP Telephony Features

• Call Forwarding
• Speed Dial
• Call Pickup
• Call Transfer
• Ad-hoc Conference (three parties)
• Boss/Secretary
• SMART Apps

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Questions Answers
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More Info

• IPTel Web Portal iptel.nus.edu.sg and staff
  portal
• User Guides
• Price Plans
• FAQs
• Upgrade and Training Schedules
• Self-serve personalization
• Phone administration

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