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Mitel Mobile Seamless Communications

• Laith Zalzalah
• Director Wireless and Hosted Solutions

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Mitel NetSolutionsCommunications Service Provider

• Complete hosted, mobile, local, long distance,
  Internet access, and complex data network
  offerings
• Industry leading customer support
• Local, regional, national, and international
  solutions
• Solutions include
• Local services PSTN and SIP services
• WAN technologies MPLS, VPLS, Ethernet
• Hosted solutions
• Mitel AnyWare
• cloudNOC Network management
• Audio and Web collaboration

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Mitel Mobile

• Nationwide voice and data wireless services
  single number, single invoice
• Wireless voice, broadband data, and text
  messaging
• Packages designed specifically for business /
  enterprise
• Choice of wireless handsets, smart phones, and
  data cards
• Support
• Industry-leading first line support
• Responsive Level 2 and Level 3 Advanced technical
  support
• Bundles
• CPE, Wireline, and Wireless Bundles
• Mobile Convergence Solutions
• Mobile Wireless Integration
• BlackBerry MVS

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Of 110 million office workers, 90 spend 20 or
more of their time on the go

• Equipping staff with the right tools enhances
  productivity, motivation, and staff retention
• Secure mobile email and data applications help
  mobile workers stay in touch and up-to-date on
  business issues
• Extending streamlined anytime, anywhere access to
  mobile voice applications is the next milestone
  in enhancing mobility

Freedom to Communicate
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Mitel NetSolutions Provides Convergence

• 360º of Convergence with Mitels Communications
  Platforms and NetSolutions Network Services
• WAN Convergence Current MPLS, WAN Ethernet, IP,
  and Complex Data offerings converge applications
  on robust unified networks.
• PSTN Convergence SIP-based Local Services
  provide PSTN connectivity through IP-based
  applications with varying degrees of control or
  Quality of Service.
• Wireless Convergence Mitel Mobile 3G/4G Wireless
  Services combined with Dynamic Extension and
  business continuity routing fully integrates the
  wireline and wireless world to help keep you
  Simply Communicating.
• Mitel Enables 360º of Convergence

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Mitel Mobile Convergence Solutions

• Combine best of breed applications
• Mitel IP business communications solutions
• NetSolutions Wireline and Wireless services
• Delivering converged fixed voice and mobile
  communications
• Expanding UCC applications to the mobile user

Mobile Offering
Mitel Mobile Devices
Mobile Integration
Network- or Server-Based Solutions
UCC Integration
Mitel UC Advanced Mobile Clients
PBX Integration
Mitel Dynamic Extension
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Benefits

• Puts an end to the two phone numbers and two
  voice mails problem

• Provides
• One phone number for mobile and desk phone
• Simultaneous ring
• Seamless, transparent transfer between desk and
  mobile phone during a call
• One voice mail inbox using the Mitels Enterprise
  Voice Mail platform

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Benefits

• Simplifies end-user experience
• Dialing
• Extension dialing from the mobile, just like from
  the desk phone
• No access numbers or codes required
• Works for mobile to desk, desk to mobile, mobile
  to mobile
• Non-enterprise dialing is completed by dialing 10
  digits (no 9 required)

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Benefits

• Cost Savings

• Additional savings
• Mobile phones can replace desk phones
• New employees can be installed faster, cheaper,
  virtually anywhere
• Intelligent signaling and routing allows trunk
  reduction
• Mobile to Enterprise calls routed through data
  connection

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Benefits

• Allows Telecom Manager to track and control
  mobile calls

• Better Control
• Class of Control from the Mitel Communications
  Director (MCD) can be extended to the mobile
  device
• Mobile calls can be tracked / logged by the MCD
• Single published phone number remains property of
  the business when an employee leaves

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Mitel Mobile Convergence Solutions

• Mitel Mobile Wireless Integration
• Network-based FMC solution that bridges the gap
  between wireless and wireline services by
  extending corporate call control and features
  provided by MCD to any Mitel mobile device.
• BlackBerry Mobile Voice System (MVS)
• Enterprise-based FMC solution designed to unify
  desk phones features with BlackBerry smartphones
  through connectivity of BlackBerry MVS Server,
  Enterprise Server, and MCD.

Communications with No Boundaries
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Mitel Mobile Wireless Integration (MWI)

• Robust and scalable network-based integration via
  SIP without the need for two-stage dialers,
  premises-based adjunct servers, or costly
  wireless-to-SIP transcoding
• All calls originating from or terminating at the
  users mobile phone will be routed to MCD for
  further processing
• Supports four-digit / extension dialing
• Delivers one-number subscriber identity
• Integrated with MCD
• Leverages installed premises voice mail platform
• Will support one-number SMS
• Works on all Mitel Mobile phones without the
  need for SIP clients or apps, or Wi-Fi
• Complete macro wireless network feature
  functionality on Mitel Mobiles nationwide
  network

UC
Seamless Function and Reachability

Wireless
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Mobile Wireless Integration Network Architecture
IMS
CDMA
PSTN
SBC
MPLS
WAN Router
Site A
Site B
WAN Router
MBG
MBG
Voice Mail
Voice Mail
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Mitel Mobility for BlackBerry MVS 5Full Office
Experience on BlackBerry Smartphones

• End Users get their office phone on their
  BlackBerry smartphones
• One office identity, one office voice mail
• Office extension dialing and desk phone features
  all accessible from native BlackBerry smartphone
  client
• Business decision makers get cost savings and
  improved productivity
• Save money through optimized Call Routing and
  the use of Voice over Wi-Fi Calling
• IT Administrators get a secure and manageable
  Unified Voice solution
• BlackBerry Enterprise Server integration to
  provide secure access to the enterprise voice
  network
• VMware Ready Virtual MCD and BlackBerry MVS

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Mitel Mobility for BlackBerry MVS
5Infrastructure and Client Interface
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MWI and BlackBerry MVS SolutionsA Quick Glance
Mitel Mobile Wireless Integration
BlackBerry MVS
Any Mitel Mobile handset
BlackBerry smartphones
Devices
Yes devices act as a PBX Extension
Yes
Internal ext.dialing
Yes
Yes
PBX features on device
Yes
Yes
Single reach
Yes
Yes
One voice mail
Requires BES and MVS servers
Network based no premises servers required
Implementation
Yes calls made on the Wi-Fi or cellular network
No
Wi-Fi calling
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Summary

• The workforce is more mobile and less tethered to
  desktop telephony devices.
• Investment in traditional desktop communications
  devices is expected to grow at 8 of companies
  polled, while smartphone deployment was
  forecasted to grow at 83.
• Customers desire the same kind of functionality
  and integration with their office communications
  systems from their mobile devices.
• With Mobile Convergence Solutions from Mitel
  Mobile, businesses achieve
• Increased mobility solutions provide consistent
  workplace experience for employees in and out of
  the office by making employees reachable anytime
  and anywhere
• Increased customer service response single
  number, voice mail, and simultaneous ring allow
  key employees to receive live desk calls on their
  mobile device to assist with customer issues and
  problems
• Leveraging existing UC business processes

In-Office Experience Anywhere
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Mobile Applications
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Solutions for Mobile Workers360 Convergence
Applications
Fixed UC
Mobile

• Selection of desk phones and soft-phones
  (optional)
• In the cloud or on premises

• Mitel Mobile Wireless Integration
• BlackBerry Mobile Voice System
• Mitel UC Advanced Mobile
• Mitel Applications Suite

• Smartphones
• Tablets
• Wireless integration

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Resources
Follow Mitel

• For more Mitel Mobile information and resources,
  please visit
• www.mitel.com/mobile
• www.mitel.com/blackberrymvs
• www.mitel.com/netsolutions

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Thank you
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intended solely for Mitel employees and members
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