Remedy Guidelines Dr. Eileen Brebner Dr John Brebner University of Aberdeen

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Remedy GuidelinesDr. Eileen BrebnerDr John
BrebnerUniversity of Aberdeen

• The Importance of Setting and Evaluating
  Standards
• of
• Telemedicine Training

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University of Aberdeen, Scotland Sweden Finland
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Highlands and Islands, Scotland Vasterbotten,
Umea Kainnu, Finland
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If telemedicine is to be regarded as highly
professional then all health care professionals
should be appropriately trained in advance of
service establishment. (Brunel C. 1995)The
effectiveness of training is often ignored
(Cronin et al. 2001 Gul, Wan, Darzi 1999).
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All technology requires training. Simply
installing videoconferencing equipment in a
hospital or health centre, and leaving the
manufacturers manual nearby, is not sufficient
to encourage or maintain its use for telemedicine
(Bignault I, Kennedy C, 1999)
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The importance of appropriate training in the use
of videoconferencing technology, for clinical
purposes, is often underestimated when
telemedicine projects are established.
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General Aim of Project

• To develop, deliver and evaluate telemedicine
  user training programmes in Scotland, Sweden and
  Finland.

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Examples of user competencies

• Adjusting near end camera angle (pan tilt zoom)
• Adjusting near end brightness
• Making a call
• Adjusting the volume
• Use of picture in picture
• Use of mute button
• Controlling far end camera

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Examples of user competencies

• Saving a still image
• Viewing a saved image
• Use of document camera for clinical image and
  x-ray transmission
• Disconnecting a call

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Suggested Training Process

• Preparation of training booklet
• Construction of questionnaire
• Pilot study
• Modification to training/booklet/questionnaire
• Delivery of training programme
• Distribution of training booklets
• Distribution of questionnaires after training
• Analysis of data

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Conclusions

• A skills based, one to one, telemedicine user
  training programme can achieve high levels of
  user satisfaction.
• High levels of user competency can be achieved
  and maintained.

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Recommendations

• A skills based, one to one, telemedicine user
  training programme should be developed and
  delivered prior to the introduction of a
  teleclinical service.
• Required user competencies should be identified
  and utilised in the training programme.

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Recommendations (cont.)

• A specific training booklet should be developed
  and distributed to all students.
• Competency levels should be measured.
• Users require to have at least weekly practice to
  maintain skill levels.

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Electronic web-based Training ManualCurrently
under Construction
http//www.abdn.ac.uk/general_practice/telemedicin
e/
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Funding Acknowledgements

• European Northern Periphery Programme Interreg
  111B