Hewitt University

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Aon Hewitt OrientationTechnology Online
(Virtual) Orientation
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Ground Rules for Technology Learning

• Identify yourself before speaking
• Eliminate noise near phone use mute (6 will
  mute and unmute)
• If multiple participants are logging in from one
  computer, please list all participant names in
  the Chat area of the meeting
• If you cannot see, hear, or understand, let the
  instructor know
• Notify the group when joining or departing by
  placing a quick chat in the Chat area of the
  meeting room
• Please do NOT place conference call on hold

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Agenda

• Password Self Service
• Time Entry
• Lotus Notes
• The Knowledge Exchange (KE)
• Email
• Calendar
• Databases
• Introduction to Sametime and WebEx
• Learning Opportunities and Resources
• Wrap-Up

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Working Within Hewitt Learning on WebEx

• Use the Feedback buttons to quickly communicate
  with the instructor
• Send questions/messages to the instructor via the
  Chat panel
• During segments where the instructor is
  presenting a document, adjust your view options
  if necessary (use the buttons in the bottom, left
  corner or click the View menu)
• Use the Annotation tools to add text, highlights,
  etc. (only applicable if instructor enables this
  feature)
• Manage the Panels on the right side ofyour
  screen as desiredminimize,maximize, close

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Before we get startedany questions?
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Windows XP Desktop

• To Lock Press and hold down the Ctrl Alt
  Delete keys (simultaneously) Select Lock
  Workstation
• To Unlock
• Press and hold down the Ctrl Alt Delete keys
  (simultaneously)
• Re-enter your LAN password

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iPrint

• iPrint is the printer capture utility used at Aon
  Hewitt. You will need to capture printers before
  you can print anything from your workstations
• The icon for iPrint is located on your Aon Hewitt
  XP desktop
• Refer to the Reference Guides section of the
  Participant Guide for step-by-step instructions
  on capturing a printer once you arrive at your
  workstation
• You will learn more about capturing printers in
  the Aon Hewitt Technology online course

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Contacting the Global Support Center

• By Phone
• Lincolnshire or UK offices Extension 14000
• North American offices other than Lincolnshire
  System Speed 411
• Local Access Numbers (listed in the HA Computer
  Technology database)
• North American toll-free number 888-567-8900
• Offices outside of North America (except UK)
  513-336-1562
• By My Service Desk (less time-sensitive issues)
• Beneath the Useful Links area of the Knowledge
  Exchange (KE) homepage in Lotus Notes
• By Email (non time-sensitive support requests
  only)
• Type either 14000 or Support Center Mailbox in
  the To field of a Lotus Notes email (non-urgent
  issues only)
• A Global Support Center quick reference card is
  also available in the HA Computer Technology
  database

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Using Password Self Service

• What is Password Self Service?
• When do I use Password Self Service?
• Why is Aon Hewitt using Password Self Service?
• What do I need to do?
• See the Reference Guide section of your
  Participant Guide for step-by-step instructions
• Note Your Lotus Notes password cannot be changed
  via Password Self Service

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Using Password Self Service

• Password Self Service Exercise
• Lets take some time now to log in to Password
  Self Service, change your LAN password, and
  enroll in your security questions
• Refer to the Participant Guide if needed
• Raise your hand in the training center when you
  are done

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Time Entry
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Importance of Recording Time

• Global Policy Statement
• Time Entry is an online system accessible via the
  Knowledge Exchange (KE) and the Internet Explorer
  Aon Hewitt WebTools intranet homepage
• Aon Hewitt's time recording system is linked to
  our client billing process
• Time recording is a primary component of client
  profitability
• Time recording also allows the company to manage
  the cost side of the business
• Accurate recording ensures accurate revenue
  recognition
• All time should be recorded daily
• All time must be complete for the week and
  submitted by Sunday evening by 500 p.m. and on
  the last day of the month
• Your manager reviews your time report

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Time Entry Overview

• Keep track of time spent on projects
• Time is tracked in increments of tenths of an
  hour or quarter-hours (6- or 15-minute increments
• Project numbers will initially be communicated to
  you
• Record and save the time worked for the day
• Time reports are saved daily and submitted weekly
  to Financial
• You can submit your time report early if you will
  be out of the office
• Online reports are readily available

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Features of the Time Entry SystemUnderstanding
Chargecodes
Record any time spent working for a client to a
client chargecode. Your manager or mentor will
provide the correct chargecodes to use for the
various projects.
Client
Record internal work provided within the company
that is not client-specific. The work is
designated by your practice or location.
Internal
Business/Associate Support (US and Canada)
Business Operations Business Leadership
Coaching Receiving Training Receiving
Coaching Prep Deliver Training Prep
Deliver Recruiting Assoc Support Other
Company
Personal Time
Vacation Sick Time Holiday Personal
Holiday Bereavement Jury Duty Community
Service Parental Leave Non-Compensated
Non-Compensated - Voluntary Recognition
Relocation Leave Vacation Leave Sick Time
Leave Personal Holiday Leave Noncompensated
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Time Entry Online Course

• All new colleagues are required to take the Time
  Entry Online Course within their first week
• This course is available from the Aon University
  Course Catalog and covers time entry topics such
  as
• Creating time reports
• Filling in project codes
• Filling time in to the time report
• Submitting and unsubmitting a time report
• Submitting a partial week time report
• Revising a submitted partial week time report
• Options for customizing time reports

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Recording Your Time

• Make sure that you keep track of your time during
  these and all learning events!
• If you are using the Time Entry system at Aon
  Hewitt, please record your time as follows

Project 99990015 99990016 Business/Associate Support (US) Business/Associate Support (CAN)
Activity 004 Training Receiving
Category S Internal
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What questions do you have about Time Entry?
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Lotus Notes
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Lotus Notes Quiz
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Using Sametime and WebEx
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Using Sametime and WebEx

• There are two ways Aon Hewitt connects online
• Sametime Connect (Chat)
• WebEx Meeting/Training Center (Meetings/Training
  Sessions)
• Sametime Connect is covered in the Aon Hewitt
  Technology online course
• A user guide for Sametime Connect and WebEx is
  included in the Reference Guide section of your
  Participant Guide

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Learning Opportunities and Resources
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Learning Opportunities and Resources

• The Aon Hewitt Orientation reference database
• Visit the Your Next Steps After Orientation link
• Reference Guide in the back of your Participant
  Guide
• Time Entry Reference
• Sametime Connect and Online Meeting Center user
  guides
• Lotus Notes databases
• Lotus Notes_at_HA Reference database
• GOT Tips in the HA Computer Technology database
• Help menus within the tools
• Aon University Course Catalog
• Time Entry Online Course (mandatory)
• Aon Hewitt Technology Orientation Online Course
  (mandatory)

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Reference Guide

• A comprehensive Reference Guide has been added to
  the back of your Participant Guide. Check this
  section for more information

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Wrap-Up

• Shutting Down
• When you end work each day, you need to CLOSE all
  open applications and shut down your workstation
• Select the Restart option when shutting down if
  you work onsite in an Aon Hewitt office select
  the Shut Down option when shutting down if you
  work remotely
• Turn off the monitor (if applicable)
• Clean up the area around your workstation ensure
  client data is secure

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Thank You for Attending!

• Look for a follow-up email in the next few days
• Please feel free to give feedback to the Tech
  Learning Solutions Issue Tracking mailbox