Vaccine Reminder Program Delivered by TeleVox Sponsored by Pfizer

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Vaccine ReminderProgramDelivered by
TeleVoxSponsored by Pfizer
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Corporate Overview

• Founded in 1992, located in Mobile, Alabama
• Internet and Telephony Applications
• 365 Employees
• 16,000 Customers Worldwide
• Service to over 60,000 physicians, dentists, and
  orthodontists
• 400 Hospital Accounts
• 100 MCO Accounts
• Acquired by West Interactive in March 2007
• Founded in 1986, located in Omaha, Nebraska
• World leader in outsourced communications
• 47,000 Employees, 2.5 Billion in Revenue

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TeleVox Features

• Unmatched Calling Capacity (up to 300,000 calls /
  hour)
• Voice, SMS text, e-mail, and fax messaging
• Complete postcard design, print and mail
  services
• 100 Human Voices (Yours or Ours)
• Identification/Language Options
• Display Clients Caller ID Name Number
• Interactive Response Options
• Answering Machine Detection
• Summary, Detail Web reports
• HIPAA-compliant data transfer

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Program Overview

• Vaccine Reminder Recall Program delivered by
  TeleVox
• PostcardPlus Outreach mailphone approach
• Bi-lingual postcard followed by bi-lingual
  automated phone call
• Better outcomes than mail or phone reminders
  alone
• Available to managed care, public health and
  immunization organizations
• Available as an ongoing, monthly compliance
  program
• Single data file from client initiates each
  campaign
• Complete reports provided directly to client
  after each campaign
• Fully sponsored by Pfizer Vaccines

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Immunization Outcomes
Tracy A.Lieu, MD, MPH Angela M. Capra, MA James
Makol, MD Steven B. Black, MD and Henry R.
Shinefield, MD
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Pfizer-Approved Postcard

• Back of card (address panel)
• 5x7 postcard, folded sealed
• Pre-printed, ready for distribution
• TeleVox prints clients return address
• TeleVox addresses to parents/guardians
• Front of card

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Pfizer-Approved Postcard

• Engaging image
• Simple message in English Spanish
• HIPAA compliant
• Financial Disclosure
• Inside of card

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Pfizer-Approved Script

• Hello, Im calling on behalf of must insert
  organization name with some important
  information about your childs health. Optional
  Language 1 If you would like to hear this
  message in English, press 1. Hola. Estoy llamando
  de parte de must insert organization name con
  información importante sobre la salud de su
  niño. Si desea eschuar este mensaje en espanol,
  presione 2.
• Our records indicate that your child Optional
  Language 2 between X and X years or months
  of age may have missed a recommended vaccine
  shot.
• Optional Language for Supplemental Dose (Catch Up
  Script Only in green text)
• Optional Language 2A Our records indicate that
  your child between 17 months and 57 months of
  age may not have received a recommended vaccine
  shot that is included in a recently updated shot
  schedule.
• Optional Language 2B Our records indicate that
  your child may not have received a recommended
  vaccine shot that is included in a recently
  updated shot schedule.
• Optional Language 3 Also, your state requires
  that children have certain vaccine shots for
  entry into day care.
• Please contact your childs doctor or health
  clinic to check that your child is up to date
  with all recommended vaccine shots.
• If you would like to opt out of this and future
  vaccine reminder phone calls from must insert
  organization name, please press 9.
• Optional Language 4 - For Managed Care/Health
  Plans Only must insert organization name
  covers all recommended childhood vaccines to help
  ensure that your child is protected against
  vaccine-preventable diseases.
• Optional Language 5 - For Managed Care/Health
  Plans Only If you have questions regarding
  health benefit coverage for childhood vaccines,
  please call customer service at the number
  listed on the back of your health plan
  identification card or insert telephone
  number.

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HouseCalls Report

• Summary reports detailing the results of the
  reminder campaign are available immediately after
  the campaign is completed.
• Detailed reports with member-specific call status
  are also available after campaign completion.

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Steps to Implement

• Review postcard, script and data requirements
  internally (Client)
• Execute Service Agreement (Client-TeleVox-Pfizer)
  
• Implementation (Client-TeleVox)
• Determine campaign frequency, calling
  parameters, target population, timeline
• Identify and Record Script Selections
• Provide training on file upload and report
  generation
• Client approves message (Client-TeleVox)
• Pfizer approves campaign (Client-Pfizer)
• Data file submitted, cards/calls scheduled
  (Client-TeleVox)
• Postcards mailed (TeleVox)
• HouseCalls delivered (TeleVox)
• Reports accessed via secure website (Client)

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Questions/Discussion

• Jeff Charnock
• [phone] (office)
• [phone] (mobile)
• [phone] (fax)
• jeffc_at_televox.com (e-mail)
• http//www.televox.com