Troubleshooting: Steps 3 and 4

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Troubleshooting Steps 3 and 4

• Aaron Ehrlich
• Daniel Dunevant
• Sergio Santiago

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Introduction

• Steps 3 and 4 of the problem solving process take
  place after the problem has been fully identified
  and defined.
• Step 3 consists of considering possible causes
  Step 4 is the devising of a solution.
• To compare Steps 3 and 4 with baking a cake for a
  birthday party

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Step 3 Consider Possible Causes

• Step 3 occurs after sufficient information about
  the problem has been collected in Step 2.
• In the most basic terms, this step involves
  considering, based on the symptoms and other
  information you have collected, what could
  possibly be wrong with the system.

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Step 3, continued

• The goal of this step is to create a checklist of
  possible things that could have gone wrong to
  cause the problem, creating a a bank of causes to
  work with.
• If the list goes on too long, Step 2 needs to be
  revisited for more information.

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Step 4 Devise a Solution

• The solution to a problem, once a likely cause
  has been determined, can usually be quickly
  devised, depending on the intricacy.
• However, a technician should not be hasty to
  implement a solution before the problem has been
  completely identified.

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Step 4, continued

• Factors that need to be considered in devising a
  solution include
• Making sure the selected cause is not just
  another symptom
• Making the solution testable
• Help or equipment that might be need to test the
  solution.
• Also involved in this step is preparing to
  implement a solution
• Save all network configurations
• Prepare for a potential rollback

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Conclusion

• Steps 3 and 4 concern the actions that needs to
  be performed just prior to implementing a
  solution. After collecting information about the
  issue, these are the steps needed to begin
  troubleshooting it.

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Quiz Time

• Step 3 is mainly
• Considering possible causes
• Calming the client
• Considering alternative solutions
• Claiming the stakes

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Quiz Time

• Step 3 is mainly
• Considering possible causes
• Calming the client
• Considering alternative solutions
• Claiming the stakes

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Quiz Time

• The main goal of Step 3 is to
• Make a birthday cake
• Create a checklist of possible reasons for
  problems
• Process the information
• Devise a solution

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Quiz Time

• The main goal of Step 3 is to
• Make a birthday cake
• Create a checklist of possible reasons for
  problems
• Process the information
• Devise a solution

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Quiz Time

• You should return to Step 2 from Step 3 if
• There are too many possible causes to be useful
• A networking device fails
• The devised solution does not succeed
• There is too much information and it is
  overwhelming

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Quiz Time

• You should return to Step 2 from Step 3 if
• There are too many possible causes to be useful
• A networking device fails
• The devised solution does not succeed
• There is too much information and it is
  overwhelming

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Quiz Time

• Step 4 mainly consists of
• Devising a possible solution and preparing to
  implement it
• Gathering information and thinking of causes
• Checking hardware malfunctioning and
  compatibility
• Preparing the birthday cake for consumption

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Quiz Time

• Step 4 mainly consists of
• Devising a possible solution
• and preparing to implement it
• Gathering information and thinking of causes
• Checking hardware malfunctioning and
  compatibility
• Preparing the birthday cake for consumption

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Quiz Time

• Good ways to prepare for implementing a solution
  are
• Making sure all users are connected to the
  network
• Configuring a backup server for the entire
  network
• Backing up configurations and preparing for a
  rollback
• Eating a nice slice of birthday cake

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Quiz Time

• Good ways to prepare for implementing a solution
  are
• Making sure all users are connected to the
  network
• Configuring a backup server for the entire
  network
• Backing up configurations and preparing for a
  rollback
• Eating a nice slice of birthday cake