Service Insurance

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ServiceInsurance Travel Accident Insurance

• Benefit
• Automatic free coverage against accidental bodily
  injuries that are the sole cause of loss of life
  or dismemberment while traveling, boarding or
  disembarking from a means of transportation
  operated by a commercial carrier
• Requirement
• 50 payment of travel tickets purchased items
  using Visa Infinite card
• Applicability
• Domestic and international trips not exceeding 90
  days
• Cover up to and including 75 years of age
• Travel by air, land or water. Licensed commercial
  carriers with published routes, itineraries and
  schedules
• Spouse and dependent children are covered when
  travelling on the same trip as the Cardholder

COVERAGE 1,000,000
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ServiceInsurance Luggage Delay insurance
service

• Benefit
• Insurance coverage activates on the sixth hour of
  delay. Each beneficiary will be reimbursed 100
  for each hour of delay, up to a maximum of 500
• Requirement
• 50 payment of travel tickets purchased items
  using Visa Infinite card
• Applicability
• Domestic and international trips
• All travel connections, except for the trip leg
  to return to the
• country or city of residence
• Maximum of 90 days from the date luggage delay
  occurred to
• submit a claim
• The carrier must be responsible for the delay in
  delivering
• luggage, sending it to an incorrect destination
  or losing it
• temporarily
• Spouse and dependent children are covered when
  travelling on the same trip as the Cardholder

COVERAGE 5,000
3
ServiceInsurance Trip cancellation insurance
service

• Benefit
• Reimburses each beneficiary for up to a maximum
  of 5,000 per person for travel and lodging
  expenses paid in advance that are not recoverable
  if a trip is cancelled
• Requirement
• 50 payment of travel tickets purchased items
  using Visa Infinite card
• Applicability
• Domestic and international trips
• Serious injury or illness or unexpected death of
  Cardholder, a traveling companion or immediate
  family member
• Accidental damage to residence or business 10
  days or
• less before trip
• If insureds presence is required by the police
  after theft
• or attempted theft at insureds residence or
  business

COVERAGE 5,000
4
ServiceInsurance Evacuation / Repatriation

• Benefit
• Automatic free coverage against evacuation /
  repatriation while traveling, boarding or
  disembarking from a means of transportation
  operated by a commercial carrier
• Transportation to join a cardholder
• Return of Dependent children
• Requirement
• 50 payment of travel tickets purchased items
  using Visa Infinite card
• Applicability
• Domestic and international trips not exceeding 90
  days
• Cover up to and including 75 years of age
• Travel by air, land or water. Licensed commercial
  carriers with published routes, itineraries and
  schedules
• Spouse and dependent children are covered when
  travelling on the same trip as the Cardholder

COVERAGE 500,000
5
ServiceInsurance Baggage loss / damage

• Benefit
• Insurance coverage will reimbursed up to a
  maximum of 2,500.
• Requirement
• 50 payment of travel tickets purchased items
  using Visa Infinite card
• Applicability
• Domestic and international trips
• Whilst on a journey, If a cardholder sustain loss
  or damage to baggage, the policy will indemnify
  the cardholder.

COVERAGE 2,500
6
ServiceInsurance Purchase Protection

• Benefit
• Coverage for theft or damage of new
  products/items
• Covers the cost of repair or replacement of
  purchased product up to a maximum of US20,000
  per account per year
• Requirement
• Full payment of purchased items with Visa
  Infinite or Visa Platinum card
• Applicability
• New item purchases
• Coverage for a maximum of 90 days from date of
  purchase
• Maximum of 45 days from date of theft or damage
  to submit a claim
• Cardholder must have a written documentation in
  case of theft

INFINITE COVERAGE Per item US5,000 Per
incidentUS7,500 Per year US20,000
PLATINUM COVERAGE Per item US1,500 Per
incidentUS5,000 Per year US20,000
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ServiceInsurance Extended Warranty

• Benefit
• Doubles the repair period offered by the original
  manufacturers warranty for up to 1 year
• Covers the cost of repair or replacement of the
  item.
• Requirement
• Full payment of purchased items with Visa
  Infinite or Visa Platinum card
• Applicability
• New item purchases
• Maximum of 45 days from date of damage to submit
  a claim

INFINITE COVERAGE Per item US5,000 Per
incidentUS7,500 Per year US20,000
PLATINUM COVERAGE Per item US1,500 Per
incidentUS5,000 Per year US20,000
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Fulfillment for Core ServiceProcess for claims

1. For information on Core Service program,
   cardholders can call Visa Concierge ( Infinite
   only), Premium hotline, GCAS or visit Visa
   website
2. For claims, cardholders who call Visa Concierge,
   Premium hotline, GCAS, the calls will be
   transferred to ISOS
3. Cardholders can also call ISOS directly for
   claims
4. Claim forms can be found on Visa website and by
   calling ISOS

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