OFFICE CAREERS SHOWCASE Receptionist

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OFFICE CAREERS SHOWCASEReceptionist

• Gloria Misfeldt
• LHDT 525 Fall 2004

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Job Descriptions

• Examples
• Non-profit development office
• High School receptionist
• Receptionist front desk
• Compare
• Similarities
• Differences

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Similarities and Differences

• Use this template to compare the receptionist
  position to another office position.

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Skills
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Typing Tests

• Try one of the tests and record your time print
  out the page with the time and results.
• http//www.typingtest.com/
• http//www.mrkent.com/kb/kbtest.asp

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Customer Service

• Read through each of the bullets to prepare for
  discussion and role play
• Why keep Customers Satisfied
• Empathy
• What Makes Customers Want to Come Back
• Why Customers Leave
• Role play

Thanks to www.bmcc.cuny.edu
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Basic Telephone Tips

• Be prepared.
• Answer professionally.
• Know how to put someone on hold.
• Control the conversation.
• Take accurate messages--Don't be a message
  mangler.
• Avoid mouth noises
• Give the caller your undivided attention.
• Be sincere.
• Give spoken feedback signals.
• Leave a good last impression.

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Resources for Projects

• http//stats.bls.gov
• http//library.trinity.wa.edu.au/careers/careers.h
  tm
• http//www.eduref.org/cgi-bin/print.cgi/Resources/
  Subjects/Vocational_Education/Careers.html
• http//www.eduref.org/cgi-bin/printlessons.cgi/Vir
  tual/Lessons/Vocational_Education/Careers/CAE0200.
  html
• http//www.delta.edu/jobplace/CareerProfiles/admin
  officeasstprofile.html