Welcome Effective communication

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WelcomeEffective communication
Sajith paleri NSS Resource person kasaragod
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The new global and diverse workplace requires
excellent communication skill
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• For good or ill, your conversation is your
  advertisement. Every time you open your mouth you
  let men look into your mind. Do they see it well
  clothed, neat, businesswise? (Bruce Barton).

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Why.

• ASSOCIATION
• SHARE FEELINGS,THOUGHTS
• CONTROL OVER A SITUATION
• UNDERSATAND EACH OTHER
• BETTER RELATIONS

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Communication is a Series of Experiences of
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COMMUNICATION

• Passing of message from one person to another
• Transmission of meaning

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• Communication
• is the art of expressing and exchanging ideas,
  feelings and thoughts through gestures, speech or
  writing

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Communication Effectiveness

• Study by ILO
• Among Common Man
• (Average)
• Ears 20
• Eyes 30

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Communication Effectiveness

• Study by ILO
• Ear Eyes 50
• EE Discussion 70
• EED Application 90

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COMMUNICATION PROCESS
sender
Receiver
Feedback
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WHOM
WHY
WHAT
HOW
WHEN
WHERE
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COMMUNICATION
INTRA- PERSONAL
INTER- PERSONAL
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INTERPERSONAL
ORAL
WRITTEN
BODY LANGUAGE
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TYPES OF COMMUNICATION

• VERBAL
• IS SENDING AND RECEIVING MESSAGE
  THROUGH WRITTEN OR SPOKEN WORDS

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NON VERBAL

• IS THE TRANSMISSION OF MEANING FROM ONE PERSON
  TO ANOTHER THROUGH MEANS OR SYMBOLS OTHER THAN
  WORDS

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TOTAL COMMUNICATION PROCESS
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Discuss but not argue
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(No Transcript)
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CONSIDER THE FRAME OF REFERENCE OF YOUR LISTENER
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ACTIVELY ATTEND TO THE VERBAL MESSAGE
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BE SPECIFIC AND CONCRETE
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AVOID LOADED WORDS
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KEEP ITSHORT SIMPLE
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Can you raed this? Olny 55 plepoe out
of 100 can. I cdnuolt blveiee that I cluod
aulaclty uesdnatnrd what I was rdanieg. The
phaonmneal pweor of the hmuan mnid, aoccdrnig to
a rscheearch at Cmabrigde Uinervtisy, it dseno't
mtaetr in what oerdr the  ltteres in a word are,
the olny iproamtnt tihng  is that the frsit and
last ltteer be in the rghit pclae. The rset can
be a taotl mses and you can still raed it whotuit
a pboerlm. This is bcuseae the huamn mnid deos
not raed ervey lteter by istlef, but the word as
a wlohe. Azanmig huh? Yaeh and I awlyas tghuhot
slpeling was ipmorantt!
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M-A-C- B-A-T-HM-A-C- T-A-V-I-S-HM-A-C-
D-O-N-L-DM-A-C- G-R-A-T-HM-A-C- H-I-N-E-R-Y
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Nonverbal Communication

• Confirm or deny the spoken word
• Facial expression
• Eye contact
• Posture and body movement
• Indirect messages
• Dressing style
• Lifestyle
• Material possessions

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NON-VERBAL COMMUNICATION

• Facial expression
• Gestures
• Body Posture
• Orientation
• Eye contact

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• Body contact
• Proximity
• Appearance
• Non-verbal aspects of-
• speech
• Non-verbal aspects of-
• writing

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TYPES OF BODY LANGUAGERemember that you are
dealing with PEOPLE

• (P)OSTURES GESTURES
• How do you use hand gestures?
• (E)YE CONTACT
• Hows your Lighthouse?
• (O)RIENTATION
• How do you position yourself?
• (P)RESENTATION
• How do you deliver your message?
• (L)OOKS
• Are your looks, appearance, dress important?
• (E)PRESSIONS OF EMOTION
• Are you using facial expressions to express
  emotion?

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Improve your body language

• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Beware- people may give false cues
• Maintain eye contact
• Smile genuinely

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Barriers to Effective Communication
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The Captains note to the Chief Officer Early
tomorrow morning there will be a total Solar
eclipse at 09.00 hours. This is something that
cannot be seen everyday so let the crew line up
in their best clothes on deck in order that they
may see it. To mark this rare phenomenon, I will
myself explain it to them. If it is raining, we
will unfortunately not be able to see it clearly.
In that case, the crew would gather in the mess
room.
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The Chief Officers note to the First Officer On
Captains orders, there will be a total solar
eclipse early tomorrow at 09.00 hours. If it is
unfortunately raining, we will not be able to see
it clearly from the deck in our best clothes. In
that case the suns disappearance will be fully
observed in the mess room. This is something
which does not happen everyday.
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The First officers note to the Second
Officer On Captains orders, we shall fully
observe in our best clothes that the sun
disappears in the mess room at 09.00 hours.
Unfortunately, the Captain will tell us if it is
going to rain. This is something which does not
happen everyday.
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The Second officers note to the Boson If it is
raining in the mess room early tomorrow which
unfortunately is something that does not happen
everyday, the Captain, in his best clothes will
disappear at 09.00 hours.
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The Second officers note to the Boson If it is
raining in the mess room early tomorrow which
unfortunately is something that does not happen
everyday, the Captain, in his best clothes will
disappear at 09.00 hours.
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The Boson's note the Crew Early tomorrow at
09.00 hours the Captain will disappear.
Unfortunately this does not happen everyday.
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The Art of Listening

• If we were supposed to talk more than listen,
  we would have been given two mouths and one ear.
• Mark Twain

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HINTS OF EFFECTIVE LISTENING
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TEN COMMANDMENTS OF LISTENING

• Stop talking
• Put the talker at ease
• Show him that you want to listen
• Remove distraction
• Empathize with him

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TEN COMMANDMENTS OF LISTENING

• Be patient
• Hold your temper
• Go easy on arguments and criticism
• Ask questions
• Stop talking

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SOFTEN
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MAKE US ATTRACTIVECHANGE YOUR MOODIT IS
CONTAGEOUSRELIEVES STRESSBOOSTS YOUR IMMUNE
SYSTEMLOWER YOUR BLOOD PREASSURERELASES
PAINkILLERS AND SEROTONINLIFTS THE FACE AND
MAKES YOU LOOKS YOUNGERMAKE YOU SEEMS
SUCCESSFULHELP YOU STAY POSITIVE.

• TEN REASONS TO SMILE

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Sunitha Ranjan, RGNIYDEmailsunita.ranjan2008_at_gma
il.com
thank u