The Nokia case

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The Nokia case
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What is Nokia?

• Nokia is the world leader in mobility, driving
  the transformation and growth of the converging
  Internet and communications industries.
• Nokia makes a wide range of mobile devices and
  provides people with experiences in navigation,
  video, television, business mobility through
  these devices, equipment, solutions and services
  for communications networks.

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Targets

• Nokia's quality targets are
• To be number one in customer and consumer loyalty
• To be number one in product leadership
• To be number one in operational excellence

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What does Nokia want for their customers?

• Nokia wants their customers to know that they are
  the best quality company in the industry with the
  best products and services, most loyal customers
  and most efficient operational mode. Nokia is
  constantly trying to gain new customers in new
  locations via their new technologies and
  innovative mobile devices

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HISTORY

• Foundation in 1865
• Current form as cooperation in 1967
• In 1990s telecomunication got ist core business
• Now Nokia products are used everywhere in the
  world

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OPERATIONS MANAGEMENT

• Service and Product Design
• Quality Management
• Process, Capacity Design
• Location
• Layout Design
• Human Resources and Job Design
• Supply Chain Management
• Inventory Management
• Scheduling
• Maintenance

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Operations Management

• PROCESS, CAPACITY DESIGN

Networks Technology
ChinaFinlandIndia
Customization and Logistics Centre
United States
Mobile Devices and Enhancements
Brazil ChinaFinland GermanyGreat
Britain HungaryIndia MexicoSouth Korea
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• Nokia listens to the views of their employees and
  act on them when designing their people policies
  and practices.
• Besides, the company rewards employees for good
  performance, competence development, and for
  overall company success.