Results and Performance Accountabilty, Decision-making and Budgeting

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RBA Results-Based Accountability
TM
The Fiscal Policy Studies Institutewww.raguide
.org www.resultsaccountability.com
Book - DVD Ordersamazon.comresultsleadership.org
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SIMPLE COMMON SENSE PLAIN LANGUAGE MINIMUM
PAPER USEFUL
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Results Based Accountabilityis made up of two
parts
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COMMON LANGUAGE
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THE LANGUAGE TRAPToo many terms. Too few
definitions. Too little discipline
Benchmark
Result
Outcome
Modifiers Measurable Core
Urgent Qualitative Priority
Programmatic Targeted
Performance Incremental Strategic
Systemic
Indicator
Goal
Objective
Measure
Target
Core qualitative strategic objectives
Your made up jargon here
Measurable urgent systemic indicators
Lewis Carroll Center for Language Disorders
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DEFINITIONS
RESULT
1.
Children born healthy, Children ready for school,
Safe communities, Clean Environment, Prosperous
Economy
Children born healthy
Children ready for school
Safe communities
Clean Environment
Prosperous Economy
INDICATOR
2.
Rate of low-birthweight babies, Percent ready at
K entry crime rate, air quality index,
unemployment rate
Rate of low-birthweight babies
Percent ready at K entry (EDI)
crime rate
air quality index
unemployment rate
PERFORMANCE MEASURE
3.
How much did we do? How well did we do
it? Is anyone better off?
Customer Results
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POPULATION ACCOUNTABILITY
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Community Outcomesfor Christchurch, NZ

• ? A Safe City
• ? A City of Inclusive and Diverse Communities
• ? A City of People who Value and Protect the
  Natural Environment
• ? A Well-Governed City
• ? A Prosperous City
• ? A Healthy City
• ? A City for Recreation, Fun and Creativity
• ? A City of Lifelong Learning
• ? An Attractive and Well-Designed City

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Georgia Policy Councilfor Children and
Families RESULTS

• ? Healthy Children
• ? Children Ready for School
• ? Children Succeeding in School
• ? Strong Families
• ? Self Sufficient Families

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City of London OntarioPriority Results
? A Strong Economy ? A Vibrant Diverse
Community ? A Green and Growing City ? A Reliable
Infrastructure ? A Safe City
Source Draft Strategic Plan Sept 2011
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REPORT CARDS
New Zealand
Dayton, OH
Cardiff, Wales
Santa Cruz County
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Leaking Roof(Results thinking in everyday life)
Experience
Inches of WaterBASELINE
Not OK
Measure
Turning the Curve
Story behind the baseline (causes)
Partners
What Works
Action Plan 2
Action Plan
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75 people per day
2010
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Newcastle, UK
Nov 08 Jan 09
8.5
Source Connexions Tyne and Wear, UK
Revised 9 Nov 2007
Chancellor Sharp reference to 18 to 21 yr olds
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Hull, UK"Woundings"
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PERFORMANCE ACCOUNTABILITY
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All performance measures that have ever
existed for any program in the history of the
universe involve answering two sets
of interlocking questions.
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Performance Measures
Quantity
Quality
HowMuch did we do? ( )
HowWell did we do it? ( )
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Performance Measures
Effort How hard did we try?
Effect Is anyone better off?
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Performance Measures
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Performance Measures
Quantity
Quality
How much service did we deliver?
How welldid we deliver it?
Effect Effort
Output Input
How much change / effect did we produce?
What quality of change / effect did we produce?
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Performance Measures
Quantity
Quality
How much did we do?
How welldid we do it?
Effect Effort
Is anyonebetter off?


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Education
Quantity
Quality
How much did we do?
How well did we do it?
Student-teacherratio
Number ofstudents
Effect
Effort
Is anyone better off?
Number ofhigh schoolgraduates
Percent ofhigh schoolgraduates
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Education
Quantity
Quality
How much did we do?
How well did we do it?
Student-teacherratio
Number ofstudents
Effect
Effort
Is anyone better off?
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Drug/Alcohol Treatment Program
How much did we do?
How well did we do it?
Number ofpersonstreated
Unitcost oftreatment
Is anyone better off?
Number of clientsoff of alcohol drugs - at
exit - 12 months after exit
Percent of clientsoff of alcohol drugs -
at exit - 12 months after exit
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Waste Management Services
Quantity
Quality
How much did we do?
How well did we do it?
Unit costper tonnecollected
tonnes of residential waste
Effect
Effort
Is anyone better off?
to land fill diverted from landfill
/amt to land fill /amt diverted from landfill
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Fire Department
Quantity
Quality
How much did we do?
How well did we do it?
ResponseTime
Number ofresponses
Effect
Effort
Is anyone better off?
of fireskept toroom of origin
of fireskept toroom of origin
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General Motors
Quantity
Quality
How much did we do?
How well did we do it?
Employees pervehicleproduced
of production hrs tons of steel
Effect
Effort
Is anyone better off?
of cars sold Amount of Profit Car value
after 2 years
Market share Profit per share Car value after
2 years
Source USA Today 9/28/98
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Not All Performance Measures Are Created Equal
Quality
Quantity
Quality
How much did we do?
How well did we do it?
LeastImportant
Least
AlsoVery Important
Effect
Effort
Is anyone better off?
MostImportant
Most
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Primary v. Secondary
Direct v. Indirect
Internal v. External
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Watermain Breaks per yearLondon Ontario
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How Population Performance
AccountabilityFIT TOGETHER
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THE LINKAGE Between POPULATION and PERFORMANCE
POPULATIONRESULTS
Contributionrelationship
Job Training Program
Unit costper persontrained
personsreceivingtraining
who getjobs keep jobs (at 6 months)
who getjobs keep jobs (at 6 months)
CUSTOMERRESULTS
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CLOSING
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RBA in a Nutshell2 3 - 7
plus language discipline      Results
Indicators      Performance measures
2 - kinds of accountability      Population
accountability      Performance accountability
 3 - kinds of performance measures.     
How much did we do?      How well did we
do it?      Is anyone better off?
7 - questions from ends to means in less than
an hour.
Baselines Turning the Curve
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Resources
www.raguide.org www.resultsaccountability.com RBA
Facebook Group
Book - DVD Ordersamazon.comresultsleadership.org
RBA Booth Results Leadership Group Phil Lee and
Karen Finn
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THANK YOU !
Websites raguide.orgresultsaccountability.com
Book - DVD Ordersamazon.comresultsleadership.org
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If I include you,you will be my partner. If I
exclude you,you will be my judge.
- Rosell