Public Reform in Portugal

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Public Reform in Portugal

• Structural Reform of the Central
• Administration the PRACE
• Building a New Model of Public Service Delivery
  The e-Government Strategy and the Simplex Program

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Structural Reform of the CentralAdministration
the Objectives

• Rationalize the Central Administration by
  adapting it to the presents missions and
  Government Program
• Reinforcement of strategic functions Studies,
  Evaluation and Control
• Reinforcement of regulatory and supervision
  functions
• Rationalization or outsourcing of productive
  functions

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Structural Reform of the CentralAdministration
the Objectives

• More flexibility and better communication
  shorter chains of command, assignment of project
  teams, reinforcement of TIC
• Clarification and settlement of de-concentrated
  services (NUTs II)
• Enhance the proximity with citizens - call
  centres, internet, one-stop agencies or
  multiskill services at sub-regional and local
  level
• Simplification and reengineering of
  administrative procedures

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Structural Reform of the CentralAdministration
Main concepts

• Regulatory and
• Supervision Functions
• Productive functions
• and services delivery

• Operational
• Missions

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Structural Reform of the CentralAdministration
Main concepts

• Strategy, Planning and Control
• Resources Management

• Support
• Functions

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Structural Reform of the CentralAdministration
Guide lines

• One body per
• Ministry - GPEARI
• Empowerment
• of the existing Inspective bodies

• Strategy, Planning,
• Evaluation, plus
• International Affairs
• Control and Audit

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Structural Reform of the CentralAdministration
Guide lines

• Empowerment of the
• existing common structure
• in each Ministry SG
• Organization of partnership services
• Outsourcing

• Management
• Resources
• (budget, financial and cost
• accounting, HR, legal
• aid, car fleet , acquisition
• goods and services, archives,
• information and communication
• systems, etc)

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Structural Reform of the CentralAdministration-
de centralised Services

• Before
• 30 different
• models of
• territorial
• organization

• Actually
• 2 models

5 NUTs II, planning and social, economical
and environmental coordination
18 Districts, security issues, civil
protection taxes and social security
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Structural Reform of the CentralAdministration -
RESULTS
less Public Bodies - 69 - 26,2
less Departments/Divisions - 1307 - 24,9
less top/middle Managers - 1468 -24,7
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And also

• In terms of partnership service
• Several pilot projects within Ministries
• and
• The National Agency for Public Procurement
• In terms of simplification and reengineering of
  citizens related process
• Several initiatives in the frame work of the
  Simplex Programme

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Building a new model of Public Services delivery-
The main objectives

• More trust in public departments and civil
  servants on the part of the Portuguese people
• More competitive business
• More rationalisation and efficiency in the Public
  Administration
• More public service culture because and for the
  citizens

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The SIMPLEX Programme

• An ongoing process, supported
• by information and communication
• technologies
• A responsibility of all Public
• Administration Bodies, coordinate by the
• Agency for Administrative Modernization

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The SIMPLEX ProgrammeSome examples

• Social Security direct
• On-line civil service retirement
• Health 24
• Electronic doctors appointments

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The SIMPLEX ProgrammeSome examples

• Net Jobs
• Public Jobs Exchange
• Higher Education Application
• Professional Insertion of Graduates

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The SIMPLEX Programme Some examples

• On the Spot Firm
• On the Spot Trademark
• Search and electronic submission of Industrial
  Property acts

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The SIMPLEX ProgrammeSome examples

• The Business Portal (Business Online, Simplified
  Business Information, Permanent Certificate,.)
• The Public e-Procurement Programme
• The electronic Invoice

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The SIMPLEX ProgrammeSome examples

• 9 Citizen Shops (in the main cities)
• 77 Contact Points
• The Citizen Portal
• Electronic Tax Returns
• The Citizen Card
• The Portuguese Electronic Passport
• The Single Vehicle Document

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But, as we said, its an ongoing process

• One of the main challenge is to assure the
• interoperability of the various institutions
• services
• Therefore providing a set of standards,
• rules and procedures into the different Public
• Information Systems
• So that they are able to communicate with each
• other

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So was created

• The Common Framework of Services
• A platform for the interoperability of the
  different public departments
• The Common Knowledge Network
• - A starting point for Public Administration
  bodies to share and exchange experiences

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But, as we said, its an ongoing process

• For 2008 189 initiatives were defined

Addressed to improve the relation between P A
and citizens
89
Aimed to eliminate bureaucracy for business
companies
79
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Addressed to better efficiency and reduction of
cost in P A
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The actual challenge

• After a multitude and variety of initiatives
• The need to build a comprehensive
• framework, a global view for citizens

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• For more information
• www.ama.pt
• www.dgaep.gov.pt

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• Thank You