Government of TAMIL NADU STAR Simplified

1
welcome
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Executive Summary

• STAR
• (A comprehensive IT Package for all the needs of
  Registration
• in Tamil Nadu, India )
• REGiNET
• (Registration Network)

Presentation by SUDHA MALLYA, DR
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Our mission

• Maximize the Registrants' satisfaction using
  IT enabled operations

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Expectations of Citizens .

• Registration of property documents ? 15
  Lakhs/Year
• Issue of Encumbrance Certificate ? 16 Lakhs/Year
• Issue of Certified Copies of documents ? 2
  Lakhs/Year
• Registration of Marriages ? 0.5 Lakhs/Year
• Registration of Societies ? 1.15 Lakhs/Year
• Monitoring of Chit activities
• Running Chits ? 28455
• Amount Involved ? 327 crores.

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Implementation Strategy .

• Think BIG
• Start SMALL
• Move FAST

Basic Approach .

• See it
• Own it
• Do it

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Registration of properties Before
Computerisation

• Guideline values- only with SUB-REGISTRARS
• Adjudication of stamp duty prerogative of
  SUB-REGISTRARS
• Encumbrance Certificate abnormal delay due to
  manual search, inadvertent omissions
• Writing of deeds DEED WRITERS menace
• Registration Manual endorsements on copies

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Work flow
Scanning Indexing
INDEX-1 INDEX-2 SUB-INDEX MIS
Certified Copy
SCAN
Encumbrance Certificate
Other Documents
TN-REG Manual Document
TN-REG Manual Document
DB
TN-REG Document
Archival
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Web Based Networking Diagram
Web server
PKI Security
Data server
FIRE WALL
64 kbps Leased Line
PKI Security
Mirror server IG Registration Office
Mail server
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Internet Zone
Local Zone
Datacenter Zone
Data Files
Secure Channel
The encrypted data files are Uploaded to the Web
server via HTTPS protocol
Data files are zipped and encrypted using
Server Side SSL Certificate
Internet
Data Files
Local Client
Central DB Server
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STAR - Key Features

1. User friendly interface
2. Prioritisation of Activities
3. Backups at three different places.hard copies
4. Web based secured Network
5. REGiNET as intranet
6. Use of PKI

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Services provided

• Registration of documents in one hour
• Encumbrance Certificate, Certified Copies of
  documents across the counter
• Exclusive website containing statewide guideline
  values, property valuation, draft deeds etc.,
• Services at the doorsteps on submission of
  requests online.
• Registration of marriages
• Latest status on Chits / Societies

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STAR

• Successful attempt on such a large scale 350
  offices covering 70 of the transactions.
• Revenue mobilisation in computerized offices is
  75 of the total revenue, which amounts to
  Rs.12.35 billion
• Self sustaining
• Made operational on Feb, 2000.on pilot basis

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Implementation challenges

• Initial data entry and validation of 15 million
  transactions recorded in the past 15 years.
• Training of 5000 computer illiterates
• Prioritisation of activities
• Change Management
• Ownership of project
• Change of archaic procedures/ Fee structure
• Process re-engineering
• Counters

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Improved service levels

• Service
• Issue of Encumbrance
• Property Valuation
• Guideline Value
• Certified Copies
• Registration
• Marriage Extract

After Computerisation 5 Minutes. 5
Minutes. website/counters 5 Minutes. 60
Minutes. 5 Minutes.
Before Computerisation 8 Days 60 Minutes - 4
Days 4 Days 1 Day

• Door delivery of any certificate/Extract on
  submission of requests online.

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REGiNET SERVICE CENTRE
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Staff at work
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.REGISTRARS TAKING LEAD
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AGE. NO BAR
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KEY RESOURCE PERSONS ..IN DEVELOPMENT CELL
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ISSUE OF CERTIFICATES ACROSS THE COUNTER
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Benefits to Other Departments/ Institutions

• Valuation of Collection Sales statistics
• Land acquisition
• Mutations in revenue records 67 Taluks
• Banks EC/Certified copies
• Police To see the authenticity of Chits on time

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Disaster Recovery Mechanism (DRM)- Challenges

• The cost for each hour's delay in getting your
  system back up and running?
• What is the business risk if you cannot get your
  data back?
• Thoroughly understanding the steps for recovery
  ahead of time will minimize the stress and
  uncertainty imposed by a future disaster.

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Disaster Recovery Mechanism(DRM) Measures Taken

• Introduction of Scanning module such that no
  corrections in images can be done by any person.
• Daily Database Backup taken at every SRO.
• Monthly Database backup sent to DRO and DIG
  office.
• Mirror image of database maintained at the office
  of IG registration.

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Future Plan

• Remaining 260 offices to be covered.
• Online registration in any of the registering
  offices in the state
• Online audit of AG office

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THANK YOU
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CITIZENS SPEAK

• Thank you very much for receiving the EC quickly.
  An excellent service. I must place on record my
  heartiest congratulation for such type of online
  registration facility and supporting application
  form for obtaining EC. Such a type of door
  service should be extended to other service
  departments of State and Central Govt.
• - Mr. Santhanam, Asst. Professor
• My sincere thanks to Govt., I believe this will
  considerably reduce the corruption and speedy
  disposal of public needs.
• Mr.Prabhakaran
• This site is a customer-friendly one and goes a
  long way in changing the mind set of the people
  about how they generally feel about govt.
  establishments. KUDOS to all those who have
  conceived and brought this out.
• - Mr. K. Suresh

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What makes it different?

• Web based secured networking use of PKI
• Door delivery of services ECs/Certified Copies
  of Documents
• Centralized monitoring of delivery of services
• Web based Training