Training

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Training
Welcome to the
Mini-Profile
The Mini-Profile Is A Streamlined Version Of The
Wellness Profile Designed To Turn Prospects Into
Customers Right At The FREE Smoothie Serving
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Concept
All Roads Lead To The 3, 71,101,Take Home
Program
The FREE Smoothie Coupon Is Designed To Drive
Consumers To The Club!
The Mini-Profile Is Designed To Engage Customer
Right At The Counter! (1st Step At The Counter)
The Healthy Meal 3 Day, 7 Day, and 10 Day
Memberships And The Take Home Program Is Designed
To Get Immediate Commitment!
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Concept
Wellness Profiles Lead To Product Consumption
Which Leads To Distributors Which Leads To
Supervisors
Leverage The Full Wellness Profile At An
Appointment After The Mini-Profile Process Has
Been Conducted! A 2nd Step Process.
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Simple Easy
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The Mini-Profile Step 1.
Understanding Concepts
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Concepts
Why The Mini-Profile?

• Builds Strong Rapport Fast
• Paints The Customer Into Whats Possible And
  Engages Them Right At The Counter
• Provides For A Powerful First Step Towards
  Creating A Lifetime Consumer

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Concepts
Inviting Coach
The Inviting Coach Is The Coach That Handed Out
The FREE Smoothie Coupon
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Concepts
Sharing Coach
The Sharing Coach Is Any Coach That Is Sharing
Invites With Their Downline
This Is An Optional Approach Designed To Get
Financially Challenged Distributors Actively
Running Their Business Fast
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Concepts
Server

• The Person That Is Responsible For
• Serving Aloe, Tea, and Smoothie
• Running Cash Register
• Conducting Mini-Profile

Counter Coaches Can Be Partners, Operators, Or
Associates
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General Concepts
Who Gets The First Shot?
Inviting Coaches And Sharing Coaches Should Be
Given The First Opportunity To Conduct
Mini-Profile
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General Concepts
Work As A Team!

• Counter Coaches Should Let Inviting Sharing
  Coaches Know They Have A Customer At The Counter
• Inviting Sharing Coaches Should Always Counter
  Coaches Know They Are In The Club And Available
  For Mini-Profiles.

Inviting Sharing Coaches Working At The Club
Should Make Mini-Profiles First Priority
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General Concepts
The Healthy Meal Club Servings And Take Home
Program

• Be Prepared To Present The Following
• The Healthy Meal 3, 71, 101 Memberships And
  Healthy Meal Take Home Presentations
• The 1 Day, 3 Day, And 7 Day Healthy Meal
  Results

These Presentation Pages Can Be Found In The
Latest Version Of The Nutrition Club Presentation
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General Concepts
The Healthy Meal Club Card Memberships

• Be Prepared To Present Healthy Meal Sample
  Membership Cards
• Club Card 3 Memberships
• Club Card 71 Memberships
• Club Card 101 Memberships

Get A Voided Sample Card From Club Owner
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General Concepts
3 Day, 71, 101 Card Gifts

• Be Prepared To Display Gifts
• 3 Day Card Gift1 Protein Bar.
  .
• 71 Day Card Gift1 Lift Off Tablet
  ....
• 101 Day Card Gift1 Shaker Cup, 1 Protein
  Bar..

Gifts Are Subject To Change
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The Mini-Profile Step 2.
The Process
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The Process
FREE Smoothie Coupons Redeemed At The Counter!

• Customer Enters Nutrition Club With Their FREE
  Smoothie Coupon And Heads Towards The Counter
• A Counter Coach Takes Their FREE Smoothie Order
• A Inviting or Sharing Coach, If Available,
  Conducts Mini-Profile Process With Customer
  Otherwise The Counter Coach Will Conduct Process.

From this point on, this presentation will refer
to anyone working with customer as simply,
Coach, whether it is the Inviting, Sharing or
Counter Coach.
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The Process
Health Numbers

• Coach Asks, Hi! Have You Ever Had Your Health
  Numbers Checked?
• Usually The Customer Will Say No. Whats That?
• Its Where We Check Things Like Your Weight,
  Body Fat , And Metabolic Age.
• Would You Like To See What They Are? Its As
  Simple As Standing On A Scale and It Only Takes
  About 30 Seconds!
• Most Customers Will Say Sure.

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The Process
Get Contact And Basic Information

• Coach Asks, Ok, Let Me Just Get Some General
  Information
• Name, Cell, Email, Height, Sex, Age
• If They Are Hesitant With Email Then Explain We
  Will Be Emailing Their Results To Them
• Coach Asks, If There Were 3 Things You Could
  Improve about Your Health, What Would They Be?

Use Mobile Web App Health Numbers Email At
http//www.wellnessnc.com/tools.aspx under
Wellness Profile section. Be sure to place N/A
in any unused health fields.
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The Process
Get Contact And Basic Information

• Coach Completes Important Control Fields
• Server
• Serving Date
• Mini Status (Circle One)Completed, In A Rush,
  NI (Not Interested)Notes (On Back), Position
  (Interested In Business)
• Invite Coach
• Sharing Coach (If there is one)

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The Process
Check Their Numbers
Walk Customer Over To The Scale And Check Their
Numbers Using The Tanita Ironman Scale
See Tanita Ironman Scale Training For Detailed
Information On How To Run A Body Composition
Analysis (Checking Health Numbers.)
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The Process
Enter Health Numbers Into The Mini-Profile Form

• Complete The Now Column Within The Health Numbers
  Section

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The Process
Circle The Appropriate Classification In Charts
Section

• Make Sure The Customer Sees What You Are
  Circling.

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The Process
Paint The Customer Into The Picture With Their
Health Numbers

• Ask The Customer, Would You Like To Improve
  These Numbers?
• Usually The Customer Will Say Yes
• Why? Because 66 Of The Entire US Population Is
  Overweight And 34 Are Clinically Obese

Yep, Your Thinking Where Do I Go For The 34
That Are Healthy And In Shape. Focus On Energy,
Maintenance, Or Weight Gain. For Athletes Be
Prepared To Talk About Herbalife 24 In Addition
To The Healthy Meal Solutions.
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The Process
Help Customer Set Their Goals

• Working With Customer, Complete The Goal and By
  Column Within The Health Numbers Section

Set Goals For Weight, Body Fat , Metabolic Age
And Visceral Fat. New Coaches Learn From
Experienced Coaches In Setting Realistic Goals
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The Process
Get The Customers Commitment

• Ask The Customer, How Serious Are You About
  Reaching Your Goals?
• Usually The Customer Will Say Serious!
• Coach, Well, Ill Commit to give 125 In Helping
  You Achieve Your Goals!
• Enter Your Name, Sign, And Date
• Ask The Customer While Smiling, Will You Give
  Yourself That Same Commitment?
• Get Customer To Fill In Their Name, Sign And
  Date. Most Will Do This!

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The Process
The Healthy Meal Club Servings

• Offer Customer The Healthy Meal 3, 71, 101
  Memberships Using Presentation Page
• Place The Membership Cards On Top Of Each
  Membership Of The Presentation Along With the
  Gifts In Their Respective Order.

Healthy Meal Take Home Presentation Should Be On
The Flip Side Of The 3,71,101 Memberships.
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The Process
The Healthy Meal Club Servings

• Explain The Healthy Meal 3, 71, 101
  Memberships And The Gifts That Come With Each
  Membership

Healthy Meal Take Home Presentation Should Be On
The Flip Side Of The 3,71,101 Memberships.
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The Process
Talk About The Membership Results

• Explain The Healthy Meal Day 1, Day 3, And Day 7
  Results Pages From The Nutrition Club
  Presentation
• Explain The Importance And Need To Come In At
  Least 3 To 7 Days To Feel The Results
• Now, Youll Want To Come In At Least 3 Times To
  Get A Membership Serving So You Can Feel The
  Results!

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The Process
Customer Appreciation Day!

• And, If You Complete Your Servings Everyday ___
  Days In A Row, At The Completion Of Your
  Membership Servings, We Place Your Membership
  Card In A Drawing For A FREE Gift Basket At The
  End Of The Month!

If Customer Completes Their Servings Without
Missing A Serving Day, They Qualify For The Gift
Basket Configuration For The Membership Type They
Purchased.
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The Process
The Healthy Meal Take Home Program

• Flip The Page And Show And Explain The Healthy
  Meal Take Home And Healthy Meal Take Home Plus
  Presentation Pages
• Now You Can Also Get Everything You See Here
  Today For Even Less With Our Healthy Meal Take
  Home Program!

This Is A Critical Step. A Percentage Of
Presentations Will Select This Program. Dont
Short Cut Process. You Want Your Customers
Presented With This Right?
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The Process
The Healthy Meal Take Home Program

• This gives you the convenience of heaving the
  healthy meal any time you want!

This Is A Critical Step. A Percentage Of
Presentations Will Select This Program. Dont
Short Cut Process. You Want Your Customers
Presented With This Right?
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The Process
Assume Customer Will Be Selecting One

• Which One Works Best For You?

The Closing Question. If You Have Built A
Friendly Caring Rapport, You Will Have A High
Probability Of Completing An Order.
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The Mini-Profile Step 3.
Take The Order
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The Process
Membership Card Orders!

• We Can Take Cash Or Credit Card Which Works
  Better For You? Great
• Take Customer To Counter Or Take The Payment To
  The Counter And Have The Serving Coach Ring Up
  The Order And Issue An Authorized Membership Card
  And Gift!
• Give Both The Card And The Appropriate Gift To
  The Customer!
• Congratulations!!!

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The Process
Healthy Meal Take Home Orders!

• We Can Take ATM Card Or Credit Card Which Works
  Better For You? Great
• Take Customer To An Available Web Enabled
  Computer And Place The Order On The Inviting
  Coachs Biz Works e-Commerce Website!
• Congratulations!!!

If The Inviting Coach Is Taking The Order An
Additional Ordering Option Can Include Taking A
Manual Order With Cash. See Order Taking Training
For Taking Product Orders. We Highly Recommend
That Each Coach Have A Smart Phone Enabled
Merchant Account For Taking Credit Cards And A
Herbalife Biz Works e-Commerce Site
(http//myherbalife.com).
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The Mini-Profile Step 4.
Some Important House Keeping
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The Process
Complete The Mini-Profile Program Info

• Coach Should
• Circle The Program Type That Was Ordered.
• Initial Order Taker Field And Place Date In
  Corresponding Date Field
• If No Order Was Taken Then Get Best Time To Call
  For Inviting Coach

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The Process
Complete The Mini-Profile

• Double Check That All Control And Contact Fields
  Are Completed. This Is Critical!
• Counter Coaches or Inviting Coaches Who Are
  Sharing FREE Smoothies Coupons File Mini-Profile
  Form In Control File Folder Behind Counter
• Inviting or Shared Coaches Takes Possession Of
  The Mini-Profile And Place In Their Binder

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The Mini-Profile Step 5.
Follow Up For Building Life Time Customers!
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Follow Up
Card Membership Follow Up

• Card Membership Follow Up Is Critical.
• Follow Is Light, Meaning Your Calls Are Easy
  Going, Just Seeing How They Are Doing, And Nicely
  Encouraging Them To Revisit The Club

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Follow Up
Healthy Meal Take Home Program Follow Up
Follow Should Consist Of A Follow Up Control
System. See Nutrition Coach Product Follow Up
Training.
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Training
End Of Presentation
Mini-Profile
The Mini-Profile Is A Streamlined Version Of The
Wellness Profile Designed To Turn Prospects Into
Customers Right At The FREE Smoothie Serving