The Identity Theft Assistance Center: Our Purpose, Your Protection

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The Identity Theft Assistance CenterOur
Purpose, Your Protection
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Background

• Created by The Financial Services Roundtable in
  response to growing concern in Congress about the
  ID theft epidemic
• A nonprofit owned by its members and offered as a
  free service to their customers
• Operated by Intersections Inc. (NASDAQ INTX), a
  leading global provider of consumer and corporate
  identity risk management services. 

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Members

• AEGON USA, Inc.
• Assurant, Inc.
• BancorpSouth, Inc.
• BancWest Corporation
• Bank of America Corporation
• Bank of Hawaii Corporation
• Bank of New York Mellon Corporation
• BBT Corporation
• BBVA Compass
• Capital One Financial Group, Inc.
• Citigroup Inc.
• Citizens Financial Group, Inc.
• City National Corporation
• Comerica Incorporated
• Edward Jones
• Fidelity Investments
• First Horizon
• Ford Motor Credit Company
• General Electric Company

• Genworth Financial
• Harris Bankcorp, Inc.
• HSBC North America Holdings, Inc.
• KeyCorp
• MasterCard Incorporated
• Nationwide
• Northern Trust Corporation
• Popular Inc.
• The PNC Financial Services Group, Inc.
• RBC Centura Bank, Inc.
• Regions Financial Corporation
• State Farm Insurance Companies
• SunTrust Banks, Inc.
• Synovus
• USAA
• UnionBanCal Corporation
• U.S. Bancorp
• Wells Fargo Company
• Whitney Holding Corporation

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Mission

• Promote the strategic interests of the financial
  services industry
• Provide victim assistance, identity management
  and data breach services for member companies
• Help member companies detect prevent identity
  fraud
• Partner with law enforcement to catch and convict
  identity fraud criminals

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Victim Assistance

• Member company warm transfers consumer to ITAC
  or submits information via a secure web site
• ITAC agent --
• Walks victim through a three bureau credit report
  during a telephone interview
• Notifies all companies where suspicious activity
  occurred
• Places fraud alerts with the credit bureaus
• Mails documentation of the interview to the
  consumer
• Spanish-speaking operators other languages on
  request

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Membership Benefits

• Law Enforcement Partnerships
• ITAC shares victim data with FTCs Consumer
  Sentinel database and US Postal Inspection
  Services Financial Crimes Database
• Regulatory Risk Management
• Victim assistance and fraud reports for red flags
  compliance
• Government Affairs
• Established credibility on Capitol Hill, with
  Regulators
• Industry Center of Expertise
• Co-sponsor of Javelin Strategy Research annual
  identity fraud survey
• ITAC blog at www.itacidentityblog.com

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Member Benefits

• Outstanding Customer Satisfaction
• 98 of ITAC customers say they are satisfied
• Consumer Education
• Help for consumers on preventing, detecting and
  recovering from identity theft at
  www.identitytheftassistance.org
• PR Communications
• Positive, fact-based messaging
• Resource and spokesperson for news media,
  Congress, law enforcement and professional
  ssociations

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ITAC Services

• Victim Assistance
• One-on-one help from specially trained agents
• A cost effective extension of your own customer
  care
• ITAC Sentinel
• Cutting edge identity management service
• Use for
• Breach response
• Customer loyalty
• Marketed program for revenue generation
• Employee benefit

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Contacts

• Membership
• Anne Wallace, President
• Operations
• Katherine Hunt, Intersections
• Marketing PR
• Kate Ennis, Ennis Communications