The Juran Institute

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The Juran Institute
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Topics that will be covered

• History of the Juran Institute
• Main focuses
• What can be learned through following practices
  of the Juran Institute
• Impact of Juran Institute

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What is Quality?

• Quality is an idea that changes with time

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Joseph M. Juran

• Grew up in Romania
• Immigrated to the U.S. at the age of 7
• Went to the University of Minnesota
• Studied electrical engineering

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History of the Juran Instituteearly years

• Joseph M. Juran 31 years of independent
  consulting
• Founded Juran Enterprises in 1979
• Juran on Quality Improvement was available one
  year later on the market

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History of the Juran Institutecontinued

• 1982 Juran Enterprises changed its name to
  Juran Institute
• 1988 Juran Institute goes international to the
  Netherlands, Toronto, Madrid, and North Sydney.

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Main Focuses of the Juran Institute

• Reducing defect and failure rates
• Why is it important?
• Competing in costs in a global market

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Main Focuses of the Juran Institute

• Costs of poor quality
• Costs are often more than you originally estimate
• By cutting costs, you can greatly improve your
  company

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Main Focuses of the Juran Institute

• Upper management buy-in
• Why is this important?
• Becoming a champion of Quality Improvement
  instead of delegating

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Brainstorming Exercise

• How can the practices of the Juran Institute be
  used in your organization?

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What can be learned through the Practices of the
Juran Institute

• Quality is the key to success in organizations
• Strategic quality planning as a means to an end,
  not the goal itself

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A Juran Example

• Juran 1920s
• Inspectors were scrapping 15 of circuit breakers
  produced
• Juran improved resistance in wire coil used in
  production, and increased resistance by adding
  more length.
• Defects dropped to almost zero.
• They increased production by 15 percent, without
  having to add machines, materials, or labor.
• Improvement through improving the process

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Other examples

• 1970s - Xeroxs market share was 85
• Early 1980s Xerox market share had dropped to
  around 15
• Why?
• Quality management

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Other examples

• Ritz Carlton Hotels
• Goes above and beyond
• Takes note of customer preferences
• Dazzles customers with high quality
• Creates customer loyalty

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Other examples

• Baystate Medical Center
• Used the Juran Quality Improvement Model to
  examine Neuromuscular Blocking Agents (NMBAs) in
  critical care units
• Results Average Daily Cost reduction of 147 per
  patient.
• Annual cost reduction of 38,808

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Exercise

• Examine one area in your company that could be
  improved using the Juran Institutes Quality
  Improvement Model.
• Identify chief causes for low quality.
• Work with your co-workers to improve this
  process.
• Were your results significant?

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Summary

• Quality is key to success in todays market
• The Juran Institute was founded under principles
  of high quality practices.
• Quality improvements can be made in any industry,
  no just manufacturing
• Higher quality creates loyal customers, and
  decreases costs.

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Readings List

• Blackiston, Howland. Juran institute A
  Barometer of Trend in Quality Management.
  National Productivity Review. Pg. 15. 1996.
• Giuliano, Karen K. Goerdt, Paul Higgigns,
  Thomas Elliot, Sheila Anderson, Terri Circeo,
  Lori McGee, William. Using the Juran Quality
  Improvement Model to Improve the Management and
  Reduce Costs in Patient on Neuromuscular Blocking
  Agents (NMBS) in the Intensive Care Unit.
  Critical Care Medicine. Vol 26. p 88A. 1998.

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Readings Listcontinued

• Butman, John. Juran, A Lifetime of Influence.
  John Wiley Sons. 1997.
• Juran, Joseph M. Architect of Quality.
  McGrawHill. 2004.
• Juran, J.M. A call to action the summit.
  Carlson School of Management, University of
  Minnesota-Minneapolis, Minnesota. 26 June 2002.